SERVICE DESK ARTICLES

Find here everything you need to know about help desk software

Ticket Management Software

Ticket Management Software

Ticket and automation management software In any ticket management software, there are a number of common actions that must be performed, such as as associating a contact (user or customer) to the ticket, filling in fields or describing the incident or request that is...

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Add ticket URL link to ticket emails

Add ticket URL link to ticket emails

ServiceTonic Features Preview ServiceTonic includes the option to integrate a direct URL to the ticket in the email Posibilities Expanded ServiceTonic includes the option to integrate a direct URL link to the corresponding ticket in the email received by the agent...

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Time Interval Selection Filters

Time Interval Selection Filters

ServiceTonic Features PreviewServiceTonic adds new filtering capabilities in queries through new selection criteria by intervals or time ranges.The new time filters The new time criteria are applicable to: List of Tickets Business Rules SLA Dashboard Calendar...

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Service Desk Integration REST API

Service Desk Integration REST API

ServiceTonic Features Preview ServiceTonic expands the possibilities of Integration to retrieve or update data from a REST call. Posibilities Expanded In the Data Recovery Web Service, the call to the REST service returns a set of STRINGS that are automatically...

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Billing Integrators

Billing Integrators

ServiceTonic 7 Features Preview ServiceTonic 7 includes a powerful system to run integrators directly from ticket through the billing tab. Using a search engine, you can select one or more items available in your ERP and automatically recover: Reference Títle...

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