SERVICE DESK ARTICLES

Find here everything you need to know about help desk software

Add ticket URL link to ticket emails

Add ticket URL link to ticket emails ServiceTonic Features PreviewServiceTonic includes the option to integrate a direct URL to the ticket in the emailPosibilities Expanded ServiceTonic includes the option to integrate a direct URL link to the corresponding ticket in...

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Time Interval Selection Filters

Time Interval Selection Filters ServiceTonic Features PreviewServiceTonic adds new filtering capabilities in queries through new selection criteria by intervals or time ranges.The new time filters The new time criteria are applicable to: List of Tickets Business Rules...

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Service Desk Integration REST API

Service Desk Integration API ServiceTonic Features PreviewServiceTonic expands the possibilities of Integration to retrieve or update data from a REST call.Posibilities Expanded In the Data Recovery Web Service, the call to the REST service returns a set...

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Billing Integrators

ServiceTonic 7 Features Preview ServiceTonic 7 includes a powerful system to run integrators directly from ticket through the billing tab. Using a search engine, you can select one or more items available in your ERP and automatically recover: Reference Títle...

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Service Desk Phone Integration CTI

ServiceTonic 7 Features Preview ServiceTonic 7 incorporates a powerful CTI Telephone Integration system within the Service Desk. Upon receiving the call, you can instantly view the customer’s details and quickly reference their previously submitted tickets history of...

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