SERVICE DESK ARTICLES

Find here everything you need to know about help desk software

Field Tooltip

Field Tooltip

ServiceTonic 7 Features Preview The field tooltip is a simple personalized visual help system that will allow you to provide additional information without the need for the user to request it actively. By placing the cursor on any field of the ticket, through a pop-up...

read more
Configuration Wizards

Configuration Wizards

ServiceTonic 7 Features Preview Configuration wizards are a simple step-by-step personalized help system recommended for users with little experience when configuring the different ServiceTonic options for the first time. This type of configuration through wizards is...

read more
Assigned time tracking for Team and Agent

Assigned time tracking for Team and Agent

ServiceTonic 7 Features Preview ServiceTonic 7 provides a powerful Assigned time tracking system for Teams and Agents for better time and work management, fully integrated in each Ticket. Through this functionality you can know in a disaggregated way, how long a...

read more
What is CMDB?

What is CMDB?

The CMDB or the Configuration Management Database is the system of record that stores the information about infrastructure and service management in the form of entries called CIs (Configuration Items) The enterprises of the present and the future are going to be more...

read more
What Is ITSM?

What Is ITSM?

ITSM (IT Service Management) is the approach to deliver the right business value through IT solutions by implementing the right mix of People, Process and Technology. ITSM (IT Service Management) is the approach to deliver the right business value through IT solutions...

read more
Benefits of Telephony Integration with Help Desk

Benefits of Telephony Integration with Help Desk

CTI is the framework that enables you to build and integrate your telephone system with ServieTonic At ServiceTonic, we are happy to announce the release of the ServiceTonic Computer Telephony Integration (CTI) framework. With this framework, you can integrate...

read more