ITSM Service Desk

ITIL aligned, powerfull and flexible IT Service Management Software

We ensure a quick implementation through:

A quick installation that integrates IT and other internal service

Faster adoption to predefined processes.

IT management software fully customizable without coding.

A team of ITIL® certified consultants at your service.

Register every request received from any input channel

  • Email

  • Mobile

  • Web

  • Chat

ServiceTonic Service Desk

Make IT service management effective with the ticketing system and be able to offer a faster and better response through centralized registration of all tasks, automation with predefined responses and scaling of requests to responsibles.

ServiceTonic helps you organize and effectively manage various requests based on business criteria such as priority, workload and availability of resources.


Visualize all the information necessary for the management and decision-making in completely configurable panels, lists, tables or graphics (selection criteria, attributes to use, dimensions, data segmentation assignments …).

Get real-time information of the most critical indicators for management so you have a greater control and monitoring of the entire service.

Asset Management and CMDB Configuration

Have a rigorous control of your equipment inventory and asset management (stock control, warranty management, etc.)

Establish relationships between configuration items (CI): link incidents, calculate the impact of changing a CI, use the CI to resolve a ticket, and always have all the necessary information about your inventory instantaneously.

Problem management

Relate management problems with incident management and the CMDB. Increase the quality and efficiency of your services implementing problem management based on ITIL.

When you close a problem with ServiceTonic , the solution is transferred to the tickets, which generate knowledge related to incidents that are repeated, building a proactive system that continuously improves its productivity.

Service Level Agreements (SLA)

Control the response and resolution times of incidents and keep your customers satisfied.

Define your own SLAs and set notifications and alerts to monitor the level of compliance.

Contract Management

Link the customer contract to a specific management setting in the Service Desk. Contracts can be counted by hours, tickets, or duration in a given time. It is ideal in the case that your clients hire maintenance periods or guarantees.

Each ticket can be associated with a contract in order to account the given services and assure its compliance. Define alerts of all kinds, before reaching the limit or when reaching it.

Web portal

Provide the users with an intuitive self-service interface for easily consult requests, the knowledge database, the service catalog, documents, notifications…

ServiceTonic has a high level of customization (forms, ticketing views, accesses…) as well as it completely integrates with the corporate image of your company.

Service catalog

Let the users request services and products from a User Portal that provides a detailed catalog filtered by the user role.

ServiceTonic Service Management Software let’s you easily automate applications of predefined services, link them with one or more assets of the CMDB and define all service conditions (workflows, SLAs, automatic assignments, approvals and subtasks…).

Easy to configure

You can always customize your Service Desk, without coding or contracting another service.

ServiceTonic is very flexible; we deliver a software that evolves along the new needs and opportunities of your company: features, corporate image, information layout…

Integration with corporate systems

ServiceTonic easily integrates with your corporate systems.

Work simultaneously with different contact lists (LDAP or corporate databases), retrieving information from other systems and programs in real time.

Multi language

Offer a simultaneous service to users using different languages, with the possibility of adding any new translation easily.

ITIL® certification

ServiceTonic IT Service Management Software lets you automate most common ITSM processes aligned with ITIL® best practices and being certified by PinkVERIFY, which is the most mature and rigorous IT service management software and tools verification program in the world.

The quality of our service is guaranteed by certified consultants at various levels of ITIL®.  

* ITIL® is a registered trademark of Axelos Limited.

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