New version with big improvements and small fixes

The latest ServiceTonic Service Desk Service Pack is now available. This, how in all our Service Desk updates, includes new functionalities, improvements in current functionalities and other small bug fixes resulting from permanent contact with our customers, our extensive network of international partners and active listening to market demands

Improvements

  • Filters in integrator results. [KB#923]
  • Save configuration status of dashboards.[KB#635]
  • Link massively to global / master tickets. [KB#698]
  • Several views in Global ingredient of the user portal [KB#902]
  • Filter by private tickets in business rules. [KB#727]

Fixes

  • Behavior improvements in mobile application (IOS / iPad, Andoid / Chrome).
  •  Performance improvements in ticket maintenance.
  • Correction of errors in ticket import.
  • Correction of errors in contact SLA.
  •  Other minor bugs (42)

How to update?

License mode. Please contact our support team by sending an email from the contact form.
Modality cloud. ServiceTonic is directly responsible for updating its version.


Access the ChangeLog to see detailed information of this new version