ServiceTonic 7 Features Preview
ServiceTonic 7 provides a powerful Assigned time tracking system for Teams and Agents for better time and work management, fully integrated in each Ticket.
Through this functionality you can know in a disaggregated way, how long a ticket has been assigned to a team, an agent or a team/agent.
Knowing how much time is actually spent on each ticket in all customer service interactions is an extremely useful information for support managers.In addition, using the ServiceTonic SQL Reports, you can analyze the time records in detail about your support team:
– Total / Average Time per Assigned Ticket + Criteria / s
– Total / Average Time per Assigned Agent + Criteria / s
– Total / Average Time per Assigned Team + Criteria / s