ServiceTonic 7 incorporates a powerful CTI Telephone Integration system within the Service Desk.
Upon receiving the call, you can instantly view the customer’s details and quickly reference their previously submitted tickets history of open tickets, all automated with ServiceTonic. CTI Integration with ServiceTonic works with many Softphone systems.
Faster Call to Ticket Integration
Automatic opening of the ServiceTonic telephony page when answering a call and all information about the calling customer and all his open incidents available at the moment.
Discover how to automate service management