ServiceTonic Features Preview

ServiceTonic adds new filtering capabilities in queries through new selection criteria by intervals or time ranges.

The new time filters

The new time criteria are applicable to:

  • List of Tickets
  • Business Rules
  • SLA
  • Dashboard
  • Calendar
  • Validators
  • Integrators
  • Reports

Time criteria selections are especially useful to visualize, for example, the number of tickets opened the previous week as well as making automatic comparisons.

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