The new version 6.0 incorporates functionalities and technological changes that improve the user experience
Automate ticket lifecycle changes by designing a state-based workflow using an intuitive drag & drop designer.
Scan your Windows systems automatically. This includes computers, printers, monitors, mice, keyboards, etc. connected and software installed.
View your network equipment in an interactive graph and synchronize your inventory with the CMDB.
Easily configure and manage your Service Desk.
The new design has a user-friendly interface, shortcuts and favorite pages, ease of search and an improved HTML editor.
A user friendly, customizable dashboard with graphs and charts that can be time configured for automatic refresh.
Improved searching for CI either by CI ID, Ci title or CI reference
Locate with icons in the list of tickets those who have tickets, problems or linked CI.
Improved security features: temporary account lockdown after a number of failed access attempts.
Access to quick action menu and most modules can be easily managed through specific roles.
Aligned with ITIL®
ServiceTonic v6.0 is aligned with ITIL® best practices, the highest level of recognition awarded to IT tool vendors which ensures our adherence to best practices and industry standards
The quality of our service is guaranteed by certified consultants at various levels of ITIL.
*ITIL® is a registered trademark of Axelos Limited.