IT made Easy

The new version 6.0 incorporates functionalities and technological changes that improve the user experience

ServiceTonic v6.0 lets you:

  • Visually design state-based workflows.
  • Accelerate the implementation of new services with predefined templates.
  • Increase control in network management with Network Discovery.
  • Integrate ServiceTonic with third-party applications using API REST.
  • Work in a simpler and more intuitive ITIL® aligned environment.

WorkFlow Designer Example

Workflow Designer

Automate ticket lifecycle changes by designing a state-based workflow using an intuitive drag & drop designer.

Service creation templates

Service creation template

Deploy services faster to end users, generate templates from existing services, share them or take advantage of the knowledge and experience of the ServiceTonic Community.

Network Discovery Tool

Scan your Windows systems automatically. This includes computers, printers, monitors, mice, keyboards, etc. connected and software installed.

View your network equipment in an interactive graph and synchronize your inventory with the CMDB.

More intuitive management system

Easily configure and manage your Service Desk.

The new design has a user-friendly interface, shortcuts and favorite pages, ease of search and an improved HTML editor.

Tickets from Calendar

Create tickets from Calendar views.

Automatic refresh of Dashboards

A user friendly, customizable dashboard with graphs and charts that can be time configured for automatic refresh.


Improved integration capabilities using API rest – Connect ServiceTonic v6.0 to other applications and databases to exchange data and information.

Faster access

Improved searching for CI either by CI ID, Ci title or CI reference

Locate with icons in the list of tickets those who have tickets, problems or linked CI.

Safer access

Improved security features: temporary account lockdown after a number of failed access attempts.

Access to quick action menu and most modules can be easily managed through specific roles.

Aligned with ITIL®

ServiceTonic v6.0  is aligned with ITIL® best practices, the highest level of recognition awarded to IT tool vendors which ensures our adherence to best practices and industry standards

The quality of our service is guaranteed by certified consultants at various levels of ITIL.

*ITIL® is a registered trademark of Axelos Limited.

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