Improve the Quality, Speed and Efficiency of Your IT Service
Help Desk software | ITIL | ITIL best practices
ITIL-based problem management
Improve the quality, speed and efficiency of your IT service provided by automation through the ITIL-based problem management process.
ITIL Methodology
Increase the quality and efficiency of your services
ServiceTonic was developed in accordance with the philosophy that problem management should be aligned with best practices.
The model used is ITIL and the best practices specified in the Problem Management Process Model.
Links
Link Problem Management with Incident Management and CMDB.
Relations
Workarounds found for a problem will be automatically transferred to related tickets.
Solutions
When a solution is found notifications are automatically sent to all related incidents.
Generate Problems
Generate problems directly from tickets (incidents) manually or by using business rules.
Problem Control
Manage controls following ITIL’s best practices
Problem Management Dashboard
- Complete Vision: Have a complete overview of reported problems around your service area with the customizable problem management dashboard.
ITIL Certified
ITIL Certified:
The Problem Management process by ServiceTonic is Pink Verify 2011 compliant.
ITIL Certified
ITIL Certified:
The Problem Management process by ServiceTonic is Pink Verify 2011 compliant.
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Find out how ServiceTonic® supports you delivering superior service, working efficiently, and having happier customers.