Everything your organization needs to effectively manage your services
ServiceTonic helps companies provide exceptional customer service using IT Service management tools and Enterprise Service Management
What's new in ServiceTonic 5.5
The powerful features and improvements in version 5.5 will let you stay in the forefront of service management and automation.
Enterprise Service Management
With the help of ServiceTonic’s Enterprise Service Management (ESM) capabilities, areas outside Customer Service and IT can also benefit a lot.
Automate IT support and manage IT services, all aligned with ITIL best practices.
Automate client service and the outsourcing of services in a practical, effective and easy to use manner.
Flexible, powerful and easy to use
ServiceTonic helps in cost optimization around customer support and service delivery and increase overall customer satisfaction.
Request a demo and our team will show you how quickly and effectively add value to your business with ServiceTonic.
On premise or cloud?
ServiceTonic is available on-premise (installed on your own servers) or cloud, each comes with best in class support from dedicated team of professionals.
Efficiently manage all types of service requests in a 100% web, multi-language and multi-channel (phone, mail, web and chat) environment.
Follow up real-time information of the most relevant indicators for management.
Fully configurable user-portal that allows users to access information, create and query tickets, consult information in the database, among other actions…
Implement ITIL main processes and functions: Service Desk, Incident Management, Requirements, Issues...
Define and manage all types of business rules and workflows to automate business processes and even control the smallest details of its management.
Create your own reports and save them in the most popular formats such as PDF, Excel and HTML. Define your own queries to quickly access segmented information.
For the most demanding environments with the need to respond and solve incidents or service requests within a pre-set deadline.
Use surveys to generate customer satisfaction metrics.
Reuse the knowledge accumulated in their services being made available to agents and customers.
Customers using ServiceTonic