Service and Support Process Automation Help Desk System based on Ticketing
Manage and automate IT process based on ITIL best practices, CMDB & NetWork Discovery Integration
Multi-Service System to Support, Connect and Supervise every department of your Enterprise
âThe use of the Servicetonic platform has allowed us to increase our service quality, and improve the perceived image of the users regarding the IT Support service at a really affordable cost.â
âWith ServiceTonic we have had effective software support for the implementation of our Service Desk, based on ITIL best practices and now we are able to properly manage the needs of our subsidiaries and make timely decisions at all times to reach the levels of quality requirements.â
âIn only one week, we had ServiceTonic implemented and fully customized according to our requirements and completely integrated with our email address and Active Directory.â
âServiceTonic gives us a global and real-time view of our IT service and our inventory, and at the same time allows us to operate in a distributed way in each of our schools.â
âWe support thousands of restaurants and ServiceTonic is essential on helping us and efficiently manage the service provided.â
âServiceTonic ticketing and knowledge base system is essential in our automotive technical support service.â
âServiceTonic has allowed us to have a better customer request management and the ServiceTonic team has supported us at all times.â
âServiceTonic helps us better organize the daily activity of our IT department, improving the service we give to our users. Other departments have also incorporated ServiceTonic into their management.â - NOEL Alimentaria S.A.U
âWe selected ServiceTonic after analyzing multiple Service Desk solutions. In a matter of weeks we were in production and from the first day ServiceTonic brought us great value in customer service and business management.â - INDRA SISTEMAS DE COMUNICACIONES SEGURAS
Cloud / On Premise - ITIL Ready Out of The Box
ServiceTonic helps in cost optimization around customer support and service delivery while increasing overall customer satisfaction. Works great for IT Service Management, Customer Service and Enterprise Service Management.
The Service Desk allows centralized management of tickets with a powerful functionality aimed at providing the best support to customers or users. With large possibilities of automation you can increase productivity and effectiveness of your teams.