Servicetonic® Service Management Made Simple

Help Desk Software Aligned with ITIL

Ticketing, service automation, and effective management of IT and beyond IT

Servicetonic Help Desk Dispositivos

Help Desk Software Aligned with ITIL

Ticketing, service automation, and effective management of IT and beyond IT

Soluciones de ServiceTonic
ServiceTonic Service Management Software

Solutions offered by our Help Desk Software

ServiceTonic is the powerful, flexible, easy-to-use, ITIL-aligned Service Desk and corporate service software.
A unique automation and service management platform with a high level of configuration without the need for programming.

1.

ITSM

IT management aligned with ITIL best practices

IT Service Management (ITSM) aligned with ITIL best practices. ServiceTonic helps you manage your IT department by combining a powerful multi-channel Service Desk, process automation, knowledge management, asset management and rapid access to all information.

2.

Customer service

Automate and improve your customer service

Reduce costs and improve your margin thanks to ServiceTonic’s effective management of your Service-Level Agreements (SLAs). The Customer Web Portal helps increase the level of satisfaction of your customers and mobile access allows your team to provide service anytime, anywhere.

1.

ITSM

IT management aligned with ITIL best practices

IT Service Management (ITSM) aligned with ITIL best practices. ServiceTonic helps you manage your IT department by combining a powerful multi-channel Service Desk, process automation, knowledge management, asset management and rapid access to all information.

2.

Customer service

Automate and improve your customer service

Reduce costs and improve your margin thanks to ServiceTonic’s effective management of your Service-Level Agreements (SLAs). The Customer Web Portal helps increase the level of satisfaction of your customers and mobile access allows your team to provide service anytime, anywhere.

3.

Asset Management

Manage your assets easily and efficiently

ServiceTonic combines CMDB (asset inventory), NetworkTonic (automatic network asset discovery), Booking Management, Preventive Maintenance Management and QRTonic (use of QR codes on your assets) to give you maximum control over all your assets.

4.

ESM – Multiservice

Bringing value to the whole organization

Benefit from ServiceTonic’s multi-service capabilities, saving costs and adding value to your entire organization. With a single Help Desk software you can manage different support areas including IT, Customer Service, General Services, HR, Quality, Legal among others.

3.

Asset Management

Manage your assets easily and efficiently

ServiceTonic combines CMDB (asset inventory), NetworkTonic (automatic network asset discovery), Booking Management, Preventive Maintenance Management and QRTonic (use of QR codes on your assets) to give you maximum control over all your assets.

4.

ESM – Multiservice

Bringing value to the whole organization

Benefit from ServiceTonic’s multi-service capabilities, saving costs and adding value to your entire organization. With a single Help Desk software you can manage different support areas including IT, Customer Service, General Services, HR, Quality, Legal among others.

5.

Managed Services

Managed Services Providers

Benefit your business through operational cost optimization, effective management of IT services and beyond IT, and excellent customer service. Also offer your employees the possibility of registering their working hours, opening requests, and giving them control over future incidents. All this from ServiceTonic’s centralized management.

ServiceTonic Features

Features of our Service Management Software

Multi-channel Help Desk Software

Gain control over your IT system using all the features of our ticketing tool

Funcionalidades de ServiceTonic Service Management

Ticketing y Help Desk multicanal

Multi-channel Ticketing and Help Desk

Centrally manage your support tickets (incidents and requests) on a multi-channel (web, mobile, email, phone call, chat and QR) and multi-language environment.