The ultimate Help Desk software that ensures companies can effectively automate the management of their services.
IT Service Management (ITSM)
ServiceTonic helps you efficiently manage and automate IT Service Management (ITSM) aligned with ITIL best practices.
ServiceTonic helps companies to automate the processes of support and assistance with the objective of improving the service provided, increasing customer satisfaction and reducing operational costs.
Enterprise Service Management
Expand the use of ServiceTonic beyond IT Management and Customer Service so that any other area of the enterprise benefits from Service Oriented Management (ESM).
Network Discovery Tool
Automate Asset Discovery and Application Dependency mappings of your Network using ServiceTonic Network Discovery Tool
Flexible, powerful and easy to use
ServiceTonic helps in cost optimization around customer support and service delivery and increase overall customer satisfaction.
Request a demo and our team will show you how quickly and effectively you can add value to your business with ServiceTonic.
On premise or cloud?
ServiceTonic is available on-premise (installed on your own servers) or cloud, each comes with best in class support from dedicated team of professionals.
Efficiently manage all types of service requests in a 100% web, multi-language and multi-channel (phone, mail, web and chat) environment.
Follow up real-time information of the most relevant indicators for management.
Fully configurable user-portal that allows users to access information, create and query tickets, consult information in the database, among other actions…
Implement ITIL main processes and functions: Service Desk, Incident Management, Requirements, Issues...
Define and manage all types of business rules and workflows to automate business processes and even control the smallest details of its management.
Create your own reports and save them in the most popular formats such as PDF, Excel and HTML. Define your own queries to quickly access segmented information.
For the most demanding environments with the need to respond and solve incidents or service requests within a pre-set deadline.
Use surveys to generate customer satisfaction metrics.
Reuse the knowledge accumulated in their services being made available to agents and customers.
Customers using ServiceTonic