Servicetonic® Service Management Made Simple

Help Desk Software Aligned with ITIL

Ticketing, service automation, and effective management of IT and beyond IT

Servicetonic Help Desk Dispositivos

Help Desk Software Aligned with ITIL

Ticketing, service automation, and effective management of IT and beyond IT

Soluciones de ServiceTonic
ServiceTonic Service Management Software

Solutions offered by our Help Desk Software

ServiceTonic is the powerful, flexible, easy-to-use, ITIL-aligned Service Desk and corporate service software.
A unique automation and service management platform with a high level of configuration without the need for programming.

1.

ITSM

IT management aligned with ITIL best practices

IT Service Management (ITSM) aligned with ITIL best practices. ServiceTonic helps you manage your IT department by combining a powerful multi-channel Service Desk, process automation, knowledge management, asset management and rapid access to all information.

2.

Customer service

Automate and improve your customer service

Reduce costs and improve your margin thanks to ServiceTonic’s effective management of your Service-Level Agreements (SLAs). The Customer Web Portal helps increase the level of satisfaction of your customers and mobile access allows your team to provide service anytime, anywhere.

1.

ITSM

IT management aligned with ITIL best practices

IT Service Management (ITSM) aligned with ITIL best practices. ServiceTonic helps you manage your IT department by combining a powerful multi-channel Service Desk, process automation, knowledge management, asset management and rapid access to all information.

2.

Customer service

Automate and improve your customer service

Reduce costs and improve your margin thanks to ServiceTonic’s effective management of your Service-Level Agreements (SLAs). The Customer Web Portal helps increase the level of satisfaction of your customers and mobile access allows your team to provide service anytime, anywhere.

3.

Asset Management

Manage your assets easily and efficiently

ServiceTonic combines CMDB (asset inventory), NetworkTonic (automatic network asset discovery), Booking Management, Preventive Maintenance Management and QRTonic (use of QR codes on your assets) to give you maximum control over all your assets.

4.

ESM – Multiservice

Bringing value to the whole organization

Benefit from ServiceTonic’s multi-service capabilities, saving costs and adding value to your entire organization. With a single Help Desk software you can manage different support areas including IT, Customer Service, General Services, HR, Quality, Legal among others.

3.

Asset Management

Manage your assets easily and efficiently

ServiceTonic combines CMDB (asset inventory), NetworkTonic (automatic network asset discovery), Booking Management, Preventive Maintenance Management and QRTonic (use of QR codes on your assets) to give you maximum control over all your assets.

4.

ESM – Multiservice

Bringing value to the whole organization

Benefit from ServiceTonic’s multi-service capabilities, saving costs and adding value to your entire organization. With a single Help Desk software you can manage different support areas including IT, Customer Service, General Services, HR, Quality, Legal among others.

5.

Managed Services

Managed Services Providers

Benefit your business through operational cost optimization, effective management of IT services and beyond IT, and excellent customer service. Also offer your employees the possibility of registering their working hours, opening requests, and giving them control over future incidents. All this from ServiceTonic’s centralized management.

ServiceTonic Features

Features of our Service Management Software

Multi-channel Help Desk Software

Gain control over your IT system using all the features of our ticketing tool

Funcionalidades de ServiceTonic Service Management

Ticketing y Help Desk multicanal

Multi-channel Ticketing and Help Desk

Centrally manage your support tickets (incidents and requests) on a multi-channel (web, mobile, email, phone call, chat and QR) and multi-language environment.

Service Desk y Gestión de Incidencias

Ticketing y Help Desk multicanalMulti-channel Ticketing and Help Desk

Centrally manage your support tickets (incidents and requests) on a multi-channel (web, mobile, email, phone call, chat and QR) and multi-language environment.

Service Desk y Gestión de Incidencias

Reporting

ServiceTonic provides you with the information you need to make decisions, including Dashboards with indicators (KPIs), Reports, Dynamic Views and a powerful Knowledge Database (FAQ).

Explotación de la Información

Reporting

ServiceTonic provides you with the information you need to make decisions, including Dashboards with indicators (KPIs), Reports, Dynamic Views and a powerful Knowledge Database (FAQ).

Explotación de la Información

Inventory of Assets

Get absolute control over your assets by combining CMDB (Asset Database), NetworkTonic (Automatic Network Inventory), Preventive Maintenance Management, Reserve Management, and the use of QR codes with QRTonic.

Gestión de Activos Help Desk

Inventory of Assets

Get absolute control over your assets by combining CMDB (Asset Database), NetworkTonic (Automatic Network Inventory), Preventive Maintenance Management, Reserve Management, and the use of QR codes with QRTonic.

Gestión de Activos Help Desk

Process Automation

Automate your business processes and work more efficiently using ServiceTonic’s business rules, workflows, alerts, and assignment policies.

Automatización de Procesos

Process Automation

Automate your business processes and work more efficiently using ServiceTonic’s business rules, workflows, alerts, and assignment policies.

Automatización de Procesos

Integration

Direct integration with mail servers, user directories (LDAP/AD), corporate databases and via web services (API REST) with any application.

Integración Software de Help Desk

Integration

Direct integration with mail servers, user directories (LDAP/AD), corporate databases and via web services (API REST) with any application.

Integración Software de Help Desk

Market leaders trust us:

Redfarma
Servicetonic Partners

Benefits of our Help Desk Software

Quick start up

Help Desk software designed to start working quickly and with the support of a great team of professionals.

Configuration without programming

Easily configurable without the need for programming, adapting to the needs of each business.

Applicable to different areas of the company

Help Desk ready to work in different departments of your company such as IT, Customer Service, HR, General Services, Quality and Legal, among others.

Increased productivity

Increase the productivity of your work teams thanks to the multiple automation options offered by our Help Desk software.

More satisfied users/clients

Offer better service to your clients thanks to features such as the Self-Service User Portal, FAQs, and real-time notifications.

More control over your services

Define your own Dashboards, Indicators (KPIs), Reports and alerts to efficiently control your services.

Servicetonic Partners

Benefits of our Help Desk Software

Quick start up

Help Desk software designed to start working quickly and with the support of a great team of professionals.

Configuration without programming

Easily configurable without the need for programming, adapting to the needs of each business.

Applicable to different areas of the company

Help Desk ready to work in different departments of your company such as IT, Customer Service, HR, General Services, Quality and Legal, among others.

Increased productivity

Increase the productivity of your work teams thanks to the multiple automation options offered by our Help Desk software.

More satisfied users/clients

Offer better service to your clients thanks to features such as the Self-Service User Portal, FAQs, and real-time notifications.

More control over your services

Define your own Dashboards, Indicators (KPIs), Reports and alerts to efficiently control your services.

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Millions of users
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Countries and growing
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Million tickets generated

Start Now!

Find out how ServiceTonic® enables you to provide the best management and support service while optimizing operational costs, processes and time.

Servicetonic Demo Help Desk Software

Start Now!

Find out how ServiceTonic® enables you to provide the best management and support service while optimizing operational costs, processes and time.