What’s new?
We have developed a version based on improving communication between members of the same team, as well as offering solutions to further improve the user experience of our customers through a powerful chatbot.
ForumTonic and Tonic are the new communication channels.
We have also added new improvements in NetworkTonic: our goal is to create a functionality that allows our clients to anticipate possible incidents and solve them before they materialize.
Equipment monitoring allows us to create a series of templates that will generate incident tickets.
Let’s get started!
ForumTonic is born
A year where teleworking has taken off in importance, tools are needed to facilitate the communication between teams no matter where their members are, in the office, at home, on the road. ForumTonic allows collaboration from anywhere, with immediate communication between team members and sharing of all kinds of information.
ForumTonic is born
A year where teleworking has taken off in importance, tools are needed to facilitate the communication between teams no matter where their members are, in the office, at home, on the road. ForumTonic allows collaboration from anywhere, with immediate communication between team members and sharing of all kinds of information.
Equipment monitoring
During this time, we have also been working on NetworkTonic.
We have enabled the ability to create monitoring templates to detect, according to their parameters, incidents, and possible failures in the monitored CIs. In addition, thanks to its link with ServiceTonic®, NetworkTonic can generate a ticket every time a problem is detected in order to avoid future incidents.
Equipment monitoring
During this time, we have also been working on NetworkTonic.
We have enabled the ability to create monitoring templates to detect, according to their parameters, incidents, and possible failures in the monitored CIs. In addition, thanks to its link with ServiceTonic®, NetworkTonic can generate a ticket every time a problem is detected in order to avoid future incidents.
And much more
Discover other new features included in V9:
- Delegated authentication
- Possibility to save the performance without exiting the ticket
- Ability to assign a filter to text fields: field masks
- Sending of attachments from the business rules
And much more
Discover other new features included in V9:
- Delegated authentication
- Possibility to save the performance without exiting the ticket
- Ability to assign a filter to text fields: field masks
- Sending of attachments from the business rules
Start now!
Discover how ServiceTonic® enables you to provide the best management and support service while optimizing operational costs, processes, and time.
