Chatbot: automated attention

Provide immediate answers to your users and customers, optimize customer service and free your agents from repetitive tasks.

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Tonic: the Chatbot that gives the right answers to your users

Relieve your agents of workload

Immediate responses to users and customers 24×7.

Increase sales
Improve customer service
24×7 Service
Redirect your customers to possible solutions

Intelligent automation with the Chatbot

Designed to offer a seamless and fully customizable experience for agents and users to manage their requests in an agile and efficient way.

Automatic ticket opening

Facilitate ticket creation directly from the chatbot, collecting relevant information for efficient management by your agents.

Virtual assistants through AI

Ability to link virtual assistants to the Chatbot to provide natural language support through AI.

Permanent availability

Offer 24/7 assistance so that your users always have an answer, either by contacting an agent in real time or by accessing immediate solutions through ServiceTonic’s Artificial Intelligence.

Flexible customization and configuration

Tailor chatbot behavior and responses to the specific needs of your organization, without the need for advanced technical knowledge.

Integrated in the User Portal

The Chatbot is natively integrated into your user portal, allowing you to offer automated support directly from your customers’ familiar environment.

Real-time queries

Provide relevant answers extracted from the Knowledge Database or through ServiceTonic’s Artificial Intelligence.

Predefined or natural language responses

Configure your Chatbot to suit your needs, either with predefined responses or using natural language.

Opening tickets

Allow your users to open tickets directly from the User Portal Chatbot without having to be logged in.

Software help desk con IA para traducción

Chatbot on your corporate website

The Chatbot can be easily incorporated into corporate web pages of companies. Offer automated support and improve responsiveness.

Sales URL

The Chatbot redirects your users to those URLs that offer products or services to your customers.

Always active

Offer your website visitors the possibility to resolve their questions at any time of the day.

Informed agents

Your agents will receive a copy of the conversation between the web Chatbot and the user to know in detail the customer’s request and be able to provide better answers.

Connection with an agent

Easily define, through the configuration panel, in which situations the chatbot should redirect the conversation to a human agent, either by user request or due to a lack of a satisfactory response within the automated flow.

More information

When the user requests information or does not find a satisfactory answer among those offered by the Chatbot.

Ticket history

The agent can access the history of the conversation between the Chatbot and the user.

Excellent communication

Any agent with access to that conversation can pick up the query and offer a satisfactory solution.

Powerful backoffice

The ServiceTonic Chatbot has its own configuration environment that allows agents to define their behavior in a simple and adaptable way.

Request user response

Allows you to ask specific questions to guide the conversation or gather key information from the customer.

Start Knowledge Database Query

The Chatbot can search and display articles or solutions directly from the knowledge base.

Perform consultation with the IA

Deliver intelligent and contextualized responses thanks to integrated AI, using information from the knowledge base, internal documentation, web and ticket history.

Create a ticket

Create incidents or requests directly from the conversation by converting them into support tickets.

Chatbot History: Data-Driven Insights at Your Fingertips

Capture and store every interaction in the chatbot’s history to unlock valuable insights. Leverage real user data to make smarter, strategic decisions and continuously improve your support experience.

Conversation with the user

Facilitates case tracking and analysis of recurring patterns or needs.

Date

It provides a clear view of when each interaction occurred.

Agents

It allows knowing who attended the user at each moment, which improves the coordination of the team and the quality of the service.

Chat status

Reports whether the conversation is open, closed or pending, optimizing case management and prioritization.

Natural language responses with AI

The Chatbot can operate completely autonomously or take your experience to the next level by linking it with ServiceTonic’s Artificial Intelligence.

Quick answers

Possibility to consult internal documents, URLs, knowledge database and ticket history for the solution to any incident or query.

Intelligent sorting

The AI will automatically categorize tickets based on the content of the ticket and the fields defined in the ticket.

Configurable software

Software configurable without programming, adapted to your company. Designed for IT and customer service managers looking for agility and efficiency.

Exceptional support from day one

You can count on a team of professionals committed to providing you with the best support. We accompany you at every stage to ensure a successful implementation and efficient use of the software.

ISO 27001 certified

Certified in the ISO 27001 standard, which guarantees that we manage the security of your information with the highest international standards.

Immediate response to your customers

Free your agents from repetitive tasks

Request your demo with an expert

Immediate response to your customers

Free your agents from repetitive tasks

Request your demo with an expert