Help Desk Software for Service Management
The Ticketing System that manage all service and support requests
See how ServiceTonic supports you delivering superior service, working efficiently, automating your processes, managing your assets and knowledge, analyzing service information and having happier customers.
Ticketing and Multichannel Help Desk
Ticketing and Multichannel Help DeskEasily manage all kind of service requests with our powerful multi-language and multi-channel (phone, email, web, chat) service management software, right from your desktop or mobile device.
Service Desk and Ticket Management
Manage all types of service requests efficiently in a 100% web, multi-language and multi-channel environment (phone, mail, web and chat) environment. More info
User Portal / Self Service
Fully configurable portal allowing the user to access information, documents, create and consult tickets, global tickets, consult the database and more. More info
Customer Survey
Get to know the level of Customer Satisfaction with the service through the use of surveys. More info
Chat
Effective communication from chat between agents and customers available within ServiceTonic or integrated with your corporative website. More info
Chatbot
Tonic: the chatbot that gives answers to its users. Free your agents from workload. More info
ForumTonic
A forum where all subscribed users to that workspace can share knowledge, present ideas, and notify all their colleagues of the most relevant bits of information. More info
Mobility
Accessible anytime, anywhere. ServiceTonic incorporates the concept of Mobility to your measure with which you can define the content you want. More info
E-mail / Notifications
Define who should receive notifications, being able to define email templates for each state, recipient type and language. More info
E-mail Integration
Take advantage of full integration with your email system allowing you to automatically create tickets from an incoming email. More info
Time control
Control employee time registration and get reports in XLS, PDF, CSV y XML. More info
Ticketing and Multichannel Help Desk
Record and track incidents, problems, requests, changes and many more tasks thanks to the combination of a powerful Ticket System with a Multichannel Service Desk. (phone, e-mail, web, chat, QR) that boost self-service.
Service Desk and Ticket Management
Manage all types of service requests efficiently in a 100% web, multi-language and multi-channel environment (phone, mail, web and chat) environment. More info
User Portal / Self Service
Fully configurable portal allowing the user to access information, documents, create and consult tickets, global tickets, consult the database and more. More info
Customer Survey
Get to know the level of Customer Satisfaction with the service through the use of surveys. More info
Chat
Effective communication from chat between agents and customers available within ServiceTonic or integrated with your corporative website. More info
Chatbot
Tonic: the chatbot that gives answers to its users. Free your agents from workload. More info
ForumTonic
A forum where all subscribed users to that workspace can share knowledge, present ideas, and notify all their colleagues of the most relevant bits of information. More info
Mobility
Accessible anytime, anywhere. ServiceTonic incorporates the concept of Mobility to your measure with which you can define the content you want. More info
E-mail / Notifications
Define who should receive notifications, being able to define email templates for each state, recipient type and language. More info
E-mail Integration
Take advantage of full integration with your email system allowing you to automatically create tickets from an incoming email. More info
Time control
Control employee time registration and get reports in XLS, PDF, CSV y XML. More info
Reporting
ReportingServiceTonic incorporates different elements for each user to be able to exploit the information that corresponds efficiently, including Dashboards with KPIs, Reports, Dynamic Views and the Knowledge Database.
DashBoards
Get real-time information on the most critical indicators for your management. Fully configurable with access to different views for better monitoring and control of your services. More info
Customer Reports
Create your own reports and save them in popular formats including PDF, Excel and HTML. Define your own queries to access information quickly and segmentedly. More info
Dynamic Views
Dynamic ticket lists with the business parameters you need. Multiple configuration options: Fields, Filters, Ordinations, Visibility, Advanced filters, massive actions, color configuration, export to files. More info
Knowledge Base
Reuse the knowledge accumulated in your services by making it available to agents and clients. More info
Reporting
ServiceTonic incorporates different elements for each user to be able to exploit the information that corresponds efficiently, including Dashboards with KPIs, Reports, Dynamic Views and the Knowledge Database.
DashBoards
Get real-time information on the most critical indicators for your management. Fully configurable with access to different views for better monitoring and control of your services. More info
Customer Reports
Create your own reports and save them in popular formats including PDF, Excel and HTML. Define your own queries to access information quickly and segmentedly. More info
Dynamic Views
Dynamic ticket lists with the business parameters you need. Multiple configuration options: Fields, Filters, Ordinations, Visibility, Advanced filters, massive actions, color configuration, export to files. More info
Knowledge Base
Reuse the knowledge accumulated in your services by making it available to agents and clients. More info
Asset Inventory
Asset InventoryGain maximum control over your asset inventory with CMDB, NetworkTonic (Automatic Inventory), Preventive Maintenance Management, Reservation Management and QRTonic (use of QR codes). Applicable to IT and other areas of management such as General Services.
Asset Management and CMDB
Manage the different configuration elements (CI) you use in your services with a complete inventory of equipment. More info
Booking Management
Use this powerful functionality for any asset you can lend, such as laptops, tablets, cameras and video, any type of equipment, cars, meeting rooms and many more. More info
Automated Network Inventory
This module allows to automate the obtaining of the Network Inventory (Hardware, Software and network devices). More info
Preventive Maintenance (CMMS)
ServiceTonic manages the preventive maintenance of your assets through its ticketing tool. More info
QRTonic – QR codes
You can assign a QR code to each device, design and print the labels, which will help you to have an efficient management of your assets. More info
Asset Inventory
Gain maximum control over your asset inventory with CMDB, NetworkTonic (Automatic Inventory), Preventive Maintenance Management, Reservation Management and QRTonic (use of QR codes). Applicable to IT and other areas of management such as General Services.
Asset Management and CMDB
Manage the different configuration elements (CI) you use in your services with a complete inventory of equipment. More info
Booking Management
Use this powerful functionality for any asset you can lend, such as laptops, tablets, cameras and video, any type of equipment, cars, meeting rooms and many more. More info
Automated Network Inventory
This module allows to automate the obtaining of the Network Inventory (Hardware, Software and network devices). More info
Preventive Maintenance (CMMS)
ServiceTonic manages the preventive maintenance of your assets through its ticketing tool. More info
QRTonic – QR codes
You can assign a QR code to each device, design and print the labels, which will help you to have an efficient management of your assets. More info
Process Automation
Process AutomationThe automation of processes is key to work effectively and improve the satisfaction of users or customers. ServiceTonic has a rich functionality to automate processes.
Business Rules and Workflows
Define and manage all types of business rules and workflows to automate your business processes and control even the smallest detail of your management. More info
Aligned with ITIL
Implement the main processes and functions described in ITIL: Service Desk, Incident Management, Requirements, Problems, Configuration and more … More info
SLA Management
Complete management of service level agreements, for the most demanding environments in which you have to respond and resolve incidents. More info
Service catalog
Complete management of service level agreements, for the most demanding environments in which you have to respond and resolve incidents. More info
Contract Management
Automatically account for the execution of the contract and regulate compliance with agreed time and service. More info
Problem management
Increase the quality and efficiency of your services by implementing the management of your service problems according to ITIL recommendations. More info
Schedule/ Calendar
Configurable calendar with day, month and week views of both service desk and inventory activities and events. More info
Process Automation
The automation of processes is key to work effectively and improve the satisfaction of users or customers. ServiceTonic has a rich functionality to automate processes.
Business Rules and Workflows
Define and manage all types of business rules and workflows to automate your business processes and control even the smallest detail of your management. More info
Aligned with ITIL
Implement the main processes and functions described in ITIL: Service Desk, Incident Management, Requirements, Problems, Configuration and more … More info
SLA Management
Complete management of service level agreements, for the most demanding environments in which you have to respond and resolve incidents. More info
Service catalog
Complete management of service level agreements, for the most demanding environments in which you have to respond and resolve incidents. More info
Contract Management
Automatically account for the execution of the contract and regulate compliance with agreed time and service. More info
Problem management
Increase the quality and efficiency of your services by implementing the management of your service problems according to ITIL recommendations. More info
Schedule/ Calendar
Configurable calendar with day, month and week views of both service desk and inventory activities and events. More info
Integration
IntegrationDirect integration with email systems, user directories, databases, telephony and any other application compatible with Web Service (API Rest).