ServiceTonic Help Desk Software
Ticket System
Help Desk Software for Service Management
Help Desk Software for Service Management
The Ticketing System that manage all service and support requests
Ticketing and Multichannel Help Desk
Ticketing and Multichannel Help Desk
Record and track incidents, problems, requests, changes and many more tasks thanks to the combination of a powerful Ticket System with a Multichannel Service Desk. (phone, e-mail, web, chat, QR) that boost self-service.
SERVICE DESK AND TICKET MANAGEMENT
Manage all types of service requests efficiently in a 100% web, multi-language and multi-channel environment (phone, mail, web and chat) environment.
User Portal / Self Service
Gestione todo tipo de peticiones de servicio de manera eficiente en un entorno 100% web, multi-idioma y multi-canal (teléfono, mail, web y chat).
Customer Survey
Get to know the level of Customer Satisfaction with the service through the use of surveys.
Chat
Effective communication from chat between agents and customers available within ServiceTonic or integrated with your corporative website
Mobility
Accessible anytime, anywhere. ServiceTonic incorporates the concept of Mobility to your measure with which you can define the content you want.
E-mail / Notifications
Define who should receive notifications, being able to define email templates for each state, recipient type and language.
Reporting
Reporting
ServiceTonic incorporates different elements for each user to be able to exploit the information that corresponds efficiently, including Dashboards with KPIs, Reports, Dynamic Views and the Knowledge Database.
Dash Boards
Get real-time information on the most critical indicators for your management. Fully configurable with access to different views for better monitoring and control of your services.
Custom Reports
Create your own reports and save them in popular formats including PDF, Excel and HTML. Define your own queries to access information quickly and segmentedly.
Dynamic Views
Dynamic ticket lists with the business parameters you need. Multiple configuration options: Fields, Filters, Ordinations, Visibility, Advanced filters, massive actions, color configuration, export to files.
Knowledge Base
Reuse the knowledge accumulated in your services by making it available to agents and clients.
Dynamic Views
Dynamic ticket lists with the business parameters you need. Multiple configuration options: Fields, Filters, Ordinations, Visibility, Advanced filters, massive actions, color configuration, export to files.
Knowledge Base
Reuse the knowledge accumulated in your services by making it available to agents and clients.
Asset Inventory
Asset Inventory
Gain maximum control over your asset inventory with CMDB, NetworkTonic (Automatic Inventory), Preventive Maintenance Management, Reservation Management and QRTonic (use of QR codes). Applicable to IT and other areas of management such as General Services.
Asset Management and CMDB
Manage the different configuration elements (CI) you use in your services with a complete inventory of equipment.
Booking Management
Use this powerful functionality for any asset you can lend, such as laptops, tablets, cameras and video, any type of equipment, cars, meeting rooms and many more.
Automated Network Inventory
This module allows to automate the obtaining of the Network Inventory (Hardware, Software and network devices).
Preventive Maintenance (CMMS)
ServiceTonic manages the preventive maintenance of your assets through its ticketing tool.
Automated Network Inventory
This module allows to automate the obtaining of the Network Inventory (Hardware, Software and network devices).
Preventive Maintenance (CMMS)
ServiceTonic manages the preventive maintenance of your assets through its ticketing tool.
QRTonic – QR codes
You can assign a QR code to each device, design and print the labels, which will help you to have an efficient management of your assets.
Simplify processes and increase productivity with our ticket system
Discover how Servicetonic’s functionalities will make your life easier, schedule a free guided DEMO with one of our professionals and learn how to optimize time by reducing processes.
Process Automation
Process Automation
Business Rules and Workflows
Define and manage all types of business rules and workflows to automate your business processes and control even the smallest detail of your management.
Aligned with ITIL
Implement the main processes and functions described in ITIL: Service Desk, Incident Management, Requirements, Problems, Configuration and more …
SLA Management
Complete management of service level agreements, for the most demanding environments in which you have to respond and resolve incidents.
Service Catalog
Complete management of service level agreements, for the most demanding environments in which you have to respond and resolve incidents.
Contract Management
Automatically account for the execution of the contract and regulate compliance with agreed time and service.
Problem Management
Increase the quality and efficiency of your services by implementing the management of your service problems according to ITIL recommendations.
Agenda / Calendar
Configurable calendar with day, month and week views of both service desk and inventory activities and events.
SLA Management
Complete management of service level agreements, for the most demanding environments in which you have to respond and resolve incidents.
Service Catalog
Complete management of service level agreements, for the most demanding environments in which you have to respond and resolve incidents.
Integration
Integration
Direct integration with email systems, user directories, databases, telephony and any other application compatible with Web Service (API Rest).
E-mail Servers
Take advantage of full integration with your email system allowing you to automatically create tickets from an incoming email.
LDAP users directories (Active Directory)
ServiceTonic offers complete integration with your LDAP user directory (MS Active Directory and Open LDAP).
Computer Telephony Integration (CTI)
Easy integration with telephony systems to answer calls more efficiently, recovering in real time the data and tickets of the caller.
Web Services API Rest
ServiceTonic allows you to easily integrate with your corporate systems through Web Services and API REST.
Consult our Frequently Asked Questions (FAQs) about our ticket system
For any other doubt use our Contact Form and we will be happy to assist you.
Is ServiceTonic customizable?
Yes, ServiceTonic is highly customizable without programming. We have templates that allow you to start quickly with a standard configuration for the most popular services such as IT Service Management, Customer Service, HR, General Services and a generic service. From there, each service is fully configurable to adapt to the particular requirements of each business, being able to configure the fields, forms, processes, permissions, content, emails, theme and logo among others.
What's the price?
What kind of support do you offer?
Support and Service are part of the ServiceTonic DNA. Our team supports you from the first moment, reviewing your requirements and seeing which is the best configuration for your needs. We also support you during commissioning so that in the shortest possible time you can get the maximum value from your ServiceTonic and our support team is at your disposal to support you in any need you have.
Can I integrate ServiceTonic with other applications?
Yes, ServiceTonic has different integration mechanisms that allow rapid integration with corporate applications such as email, user directories (LDAP, Active Directory) or corporate databases. At the same time it has a Web Services based on a Rest API so that other applications can be integrated with ServiceTonic and ServiceTonic can be integrated with other applications.
Can I try ServiceTonic first?
If you can activate a 21-day Cloud Trial or a 30-day on-premise Trial, you will have all the functionality and any settings you make during the trial period will be valid if you decide to continue with ServiceTonic.
Free Guided DEMO
Discover how Servicetonic helps you optimize processes and reduce costs.