Fully configurable user-portal that allows users to access information, create and query tickets, consult information in the database, among other actions…
Take advantage of full integration with your email system allowing automatically ticket creation from incoming email.
Define and manage all types of business rules and workflows to automate business processes and even control the smallest details of its management.
Create your own reports and save them in the most popular formats such as PDF, Excel and HTML. Define your own queries to quickly access segmented information.
Accessible anytime, from anywhere. ServiceTonic incorporates the concept of Mobility your way, in which you can define the content you want…
Manage the different elements of configuration (CI), having a full inventory of its equipment.
Implement ITIL main processes and functions: Service Desk, Incident Management, Requirements, Issues...
ServiceTonic easily integrates with telephony systems (CTI). The integration automatically launches ServiceTonic telephony page upon answering a call, displaying information about the current caller and all the open incidents for caller.
Define who should receive notifications, all email templates can be defined for each state, recipient type and language.
ServiceTonic has been designed so that can provide simultaneous service to users of different languages allowing each user to select their language.
Servicetonic is installed on Windows or Linux platforms, it supports all major databases (SQL Server, Oracle, MySQL) as well as all major Browsers.
Effective chat between agents and clients available from within ServiceTonic or integrable communication with your corporate website.