ServiceTonic Help Desk Software

Ticket System for IT and beyond IT

ServiceTonic Help Desk Software

Ticket System for IT and beyond IT

The Ticketing System  that manage all service and support requests 

Help Desk Software for Service Management

Help Desk Software for Service Management

Ticketing and Multichannel Help Desk 

Ticketing and Multichannel Help Desk 

Record and track incidents, problems, requests, changes and many more tasks thanks to the combination of a powerful Ticket System with a Multichannel Service Desk. (phone, e-mail, web, chat, QR) that boost self-service.

SERVICE DESK AND TICKET MANAGEMENT

Manage all types of service requests efficiently in a 100% web, multi-language and multi-channel environment (phone, mail, web and chat) environment.

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User Portal / Self Service

Gestione todo tipo de peticiones de servicio de manera eficiente en un entorno 100% web, multi-idioma y multi-canal (teléfono, mail, web y chat).

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Customer Survey

Get to know the level of Customer Satisfaction with the service through the use of surveys.

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Chat

Effective communication from chat between agents and customers available within ServiceTonic or integrated with your corporative website

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Mobility

Accessible anytime, anywhere. ServiceTonic incorporates the concept of Mobility to your measure with which you can define the content you want.

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E-mail / Notifications

Define who should receive notifications, being able to define email templates for each state, recipient type and language.

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E-mail Integration

Take advantage of full integration with your email system allowing you to automatically create tickets from an incoming email.

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Time Control

Control employee time registration and get reports in XLS, PDF, CSV y XML

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Reporting

Reporting

ServiceTonic incorporates different elements for each user to be able to exploit the information that corresponds efficiently, including Dashboards with KPIs, Reports, Dynamic Views and the Knowledge Database.

Dash Boards

Get real-time information on the most critical indicators for your management. Fully configurable with access to different views for better monitoring and control of your services.

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Custom Reports

Create your own reports and save them in popular formats including PDF, Excel and HTML. Define your own queries to access information quickly and segmentedly.

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Dynamic Views

Dynamic ticket lists with the business parameters you need. Multiple configuration options: Fields, Filters, Ordinations, Visibility, Advanced filters, massive actions, color configuration, export to files.

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Knowledge Base

Reuse the knowledge accumulated in your services by making it available to agents and clients.

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Knowledge Base

Reuse the knowledge accumulated in your services by making it available to agents and clients.

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Dynamic Views

Dynamic ticket lists with the business parameters you need. Multiple configuration options: Fields, Filters, Ordinations, Visibility, Advanced filters, massive actions, color configuration, export to files.

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Knowledge Base

Reuse the knowledge accumulated in your services by making it available to agents and clients.

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Asset Inventory

Asset Inventory

Gain maximum control over your asset inventory with CMDB, NetworkTonic (Automatic Inventory), Preventive Maintenance Management, Reservation Management and QRTonic (use of QR codes). Applicable to IT and other areas of management such as General Services.

Asset Management and  CMDB

Manage the different configuration elements (CI) you use in your services with a complete inventory of equipment.

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Booking Management

Use this powerful functionality for any asset you can lend, such as laptops, tablets, cameras and video, any type of equipment, cars, meeting rooms and many more.

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Automated Network Inventory

This module allows to automate the obtaining of the Network Inventory (Hardware, Software and network devices).

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Preventive Maintenance (CMMS)

ServiceTonic manages the preventive maintenance of your assets through its ticketing tool.

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Automated Network Inventory

This module allows to automate the obtaining of the Network Inventory (Hardware, Software and network devices).

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Preventive Maintenance (CMMS)

ServiceTonic manages the preventive maintenance of your assets through its ticketing tool.

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QRTonic – QR codes

You can assign a QR code to each device, design and print the labels, which will help you to have an efficient management of your assets.

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Simplify processes and increase productivity with our ticket system

Discover how Servicetonic’s functionalities will make your life easier, schedule a free guided DEMO with one of our professionals and learn how to optimize time by reducing processes.

Process Automation

Process Automation

The automation of processes is key to work effectively and improve the satisfaction of users or customers. ServiceTonic has a rich functionality to automate processes.

Business Rules and Workflows

Define and manage all types of business rules and workflows to automate your business processes and control even the smallest detail of your management.

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Aligned with ITIL

Implement the main processes and functions described in ITIL: Service Desk, Incident Management, Requirements, Problems, Configuration and more …

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SLA Management

Complete management of service level agreements, for the most demanding environments in which you have to respond and resolve incidents.

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Service Catalog

Complete management of service level agreements, for the most demanding environments in which you have to respond and resolve incidents.

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Contract Management

Automatically account for the execution of the contract and regulate compliance with agreed time and service.

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Problem Management

Increase the quality and efficiency of your services by implementing the management of your service problems according to ITIL recommendations.

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Agenda / Calendar

Configurable calendar with day, month and week views of both service desk and inventory activities and events.

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SLA Management

Complete management of service level agreements, for the most demanding environments in which you have to respond and resolve incidents.

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Service Catalog

Complete management of service level agreements, for the most demanding environments in which you have to respond and resolve incidents.

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Integration

Integration

Direct integration with email systems, user directories, databases, telephony and any other application compatible with Web Service (API Rest).

E-mail Servers

Take advantage of full integration with your email system allowing you to automatically create tickets from an incoming email.

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LDAP users directories (Active Directory)

ServiceTonic offers complete integration with your LDAP user directory (MS Active Directory and Open LDAP).

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Computer Telephony Integration (CTI)

Easy integration with telephony systems to answer calls more efficiently, recovering in real time the data and tickets of the caller.

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Web Services API Rest

ServiceTonic allows you to easily integrate with your corporate systems through Web Services and API REST.

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Remote Desktop Tools

Remotely access your clients’ or users’ PCs easily and without installations.

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Monitoring Apps

Monitor and log the status of network services, servers, and network hardware. Monitor the availability and performance of components of your IT infrastructure.

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Consult our Frequently Asked Questions (FAQs) about our ticket system

For any other doubt use our Contact Form and we will be happy to assist you.

Is ServiceTonic customizable?

Yes, ServiceTonic is highly customizable without programming. We have templates that allow you to start quickly with a standard configuration for the most popular services such as IT Service Management, Customer Service, HR, General Services and a generic service. From there, each service is fully configurable to adapt to the particular requirements of each business, being able to configure the fields, forms, processes, permissions, content, emails, theme and logo among others.

What's the price?
ServiceTonic offers a flexible and modular licensing model that can be adapted to the specific needs of each client at minimum cost. We combine nominal licenses with concurrent licenses for agents (administrators and support staff) for and always include an unlimited number of licenses at no cost to end users. We offer our solution in cloud and on-premise mode so that each client can select the one that best suits them. Fill in our Quotation Form and we will prepare a quotation adapted to your needs.
What kind of support do you offer?

Support and Service are part of the ServiceTonic DNA. Our team supports you from the first moment, reviewing your requirements and seeing which is the best configuration for your needs. We also support you during commissioning so that in the shortest possible time you can get the maximum value from your ServiceTonic and our support team is at your disposal to support you in any need you have.

Can I integrate ServiceTonic with other applications?

Yes, ServiceTonic has different integration mechanisms that allow rapid integration with corporate applications such as email, user directories (LDAP, Active Directory) or corporate databases. At the same time it has a Web Services based on a Rest API so that other applications can be integrated with ServiceTonic and ServiceTonic can be integrated with other applications.

Can I try ServiceTonic first?

If you can activate a 21-day Cloud Trial or a 30-day on-premise Trial, you will have all the functionality and any settings you make during the trial period will be valid if you decide to continue with ServiceTonic.

Free Guided DEMO

Discover how Servicetonic helps you optimize processes and reduce costs.