Efficiently manage all types of service requests in a 100% web, multi-language and multi-channel (phone, mail, web and chat) environment.
Follow up real-time information of the most relevant indicators for management.
Fully configurable user-portal that allows users to access information, create and query tickets, consult information in the database, among other actions…
Take advantage of full integration with your email system allowing automatically ticket creation from incoming email.
Define and manage all types of business rules and workflows to automate business processes and even control the smallest details of its management.
Create your own reports and save them in the most popular formats such as PDF, Excel and HTML. Define your own queries to quickly access segmented information.
For the most demanding environments with the need to respond and solve incidents or service requests within a pre-set deadline.
Use surveys to generate customer satisfaction metrics.
Reuse the knowledge accumulated in their services being made available to agents and customers.
Configurable calendar displays: day, month and week, activities and events, both service desk as inventory.
Accessible anytime, from anywhere. ServiceTonic incorporates the concept of Mobility your way, in which you can define the content you want…
Manage the different elements of configuration (CI), having a full inventory of its equipment.
Publish your catalog of products and services with information, images, prices, terms of ...
Increase the quality and efficiency of your services managing service problems following ITIL recommendations.
Automatic accounting of the contract execution and regulates the compliance with the agreed time and service parameters.
Easily integrate ServiceTonic with your corporate systems.
Implement ITIL main processes and functions: Service Desk, Incident Management, Requirements, Issues...
ServiceTonic easily integrates with telephony systems (CTI). The integration automatically launches ServiceTonic telephony page upon answering a call, displaying information about the current caller and all the open incidents for caller.
Define who should receive notifications, all email templates can be defined for each state, recipient type and language.
ServiceTonic has been designed so that can provide simultaneous service to users of different languages allowing each user to select their language.
Servicetonic is installed on Windows or Linux platforms, it supports all major databases (SQL Server, Oracle, MySQL) as well as all major Browsers.
Effective chat between agents and clients available from within ServiceTonic or integrable communication with your corporate website.
Access remotely to your customers PC or users easily and facilities.
This module allows you to automate obtaining Network Inventory (Hardware, Software and network devices) working shape.
ServiceTonic's key feature is it's flexibility and ease of configuration, all without programming.
Expand ServiceTonic throughout your organization, it's multiservice capability opens up endless possibilities.
Ask for demo and see how ServiceTonic can help you achieve your needs.
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