ServiceTonic Help desk software interface

ServiceTonic´s Key Features

Service Desk and Ticket Management

Efficiently manage all types of service requests in a 100% web, multi-language and multi-channel (phone, mail, web and chat) environment.

Dashboard

Follow up real-time information of the most relevant indicators for management.

Client Self-Service/ User Portal

Fully configurable user-portal that allows users to access information, create and query tickets, consult information in the database, among other actions…

Email integration

Take advantage of full integration with your email system allowing automatically ticket creation from incoming email.

Business Rules and Workflows

Define and manage all types of business rules and workflows to automate business processes and even control the smallest details of its management.

Reports and Queries

Create your own reports and save them in the most popular formats such as PDF, Excel and HTML. Define your own queries to quickly access segmented information.

SLA Management

For the most demanding environments with the need to respond and solve incidents or service requests within a pre-set deadline.

Customer Survey

Use surveys to generate customer satisfaction metrics.

Knowledge base

Reuse the knowledge accumulated in their services being made available to agents and customers.

Agenda / Calendar

Configurable calendar displays: day, month and week, activities and events, both service desk as inventory.

Mobility your way

Accessible anytime, from anywhere. ServiceTonic incorporates the concept of Mobility your way, in which you can define the content you want…

Asset management Service and CMDB configuration

Manage the different elements of configuration (CI), having a full inventory of its equipment.

Service Catalog

Publish your catalog of products and services with information, images, prices, terms of ...

Problem Management

Increase the quality and efficiency of your services managing service problems following ITIL recommendations.

Contract Management

Automatic accounting of the contract execution and regulates the compliance with the agreed time and service parameters.

Integration

Easily integrate ServiceTonic with your corporate systems.

Aligned with ITIL

Implement ITIL main processes and functions: Service Desk, Incident Management, Requirements, Issues...

Telephony Integration (CTI) (new)

ServiceTonic easily integrates with telephony systems (CTI). The integration automatically launches ServiceTonic telephony page upon answering a call, displaying information about the current caller and all the open incidents for caller.

Email notifications

Define who should receive notifications, all email templates can be defined for each state, recipient type and language.

Multi Language support

ServiceTonic has been designed so that can provide simultaneous service to users of different languages allowing each user to select their language.

Cross-Platform

Servicetonic is installed on Windows or Linux platforms, it supports all major databases (SQL Server, Oracle, MySQL) as well as all major Browsers.

Chat

Effective chat between agents and clients available from within ServiceTonic or integrable communication with your corporate website.

Remote control

Access remotely to your customers PC or users easily and facilities.

Automated Network Inventory

This module allows you to automate obtaining Network Inventory (Hardware, Software and network devices) working shape.

Simple, Flexible and Fully Customizable

ServiceTonic's key feature is it's flexibility and ease of configuration, all without programming.

Multi-Service support

Expand ServiceTonic throughout your organization, it's multiservice capability opens up endless possibilities.

Start now!

Ask for demo and see how ServiceTonic can help you achieve your needs.

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