Service Desk and Ticket Management
Efficiently manage all types of service requests in a 100% web-based, multi-language and multi-channel (phone, email, web and chat) environment.
ServiceTonic combines an extensive List of functionalities with a high level of flexibility allowing for easy customization without any coding to meet the most demanding requirements
Efficiently manage all types of service requests in a 100% web-based, multi-language and multi-channel (phone, email, web and chat) environment.
Fully configurable user-portal that allows users to access information, create and query tickets, consult information in the knowledge base, among other actions…
Define and manage all types of business rules and workflows to automate business processes and even control the smallest details of its management.
For the most demanding environments with the need to respond and solve incidents or service requests within a pre-set deadline.
Allow agents and users to access the knowledge accumulated by services stored on the knowledge base.
Accessible anytime, from anywhere. ServiceTonic incorporates the concept of Mobility your way, in which you can define the content you want…
Publish your catalog of products and services with information, images, prices…
Increase the quality and efficiency of your services by managing service problems while following ITIL best practices.
Expand ServiceTonic throughout your organization, it’s multiservice capability opens up endless possibilities.
Define who should receive notifications, all email templates can be defined by status, recipient type and language.
ServiceTonic can be installed on Windows or Linux platforms, it supports all major databases (SQL Server, Oracle, MySQL) and supports all major browsers.
Access customers PCs remotely easily directly from the application.
Create your own reports and save them in the most popular formats such as PDF, Excel and HTML. Define your own queries to quickly access segmented information.
View the most relevant service management information in real-time .
Take advantage of full integration with your email system allowing automatically ticket creation from incoming email.
Create an inventory and manage the different elements of configuration items (CIs).
Use surveys to generate customer satisfaction metrics.
Configurable calendar displays: day, month and week, activities and events, both service desk as inventory.
Increase the quality and efficiency of your services by managing service problems while following ITIL best practices.
Easily integrate ServiceTonic with your corporate systems.
Effective chat between agents and clients available from within ServiceTonic. Easily integrate chat communication within your corporate website and control through ServiceTonic
With ServiceTonic Network Discovery you can automate asset discovery and populate the CMDB.
Monitor and record the status of network services, servers, and network hardware. Monitor the availability and performance of the components of your IT infrastructure.
ServiceTonic easily integrates with telephony systems (CTI). The integration automatically launches ServiceTonic telephony page upon answering a call, displaying information about the current caller and his open incidents and requests.
Easily manage contract details and regulate compliance with contracts based on time and other service parameters.
ServiceTonic’s key feature is it’s flexibility and ease of configuration, all without programming.
ServiceTonic is designed to provide simultaneous access/service to users of different languages allowing each user to select their preferred language.
Never miss an opportunity to help customers better.