Automatic Ticket Creation via Incoming Support Email
Continue to support your customers with emails
ServiceTonic fully integrates with your corporate email system in a bidirectional way.
The ServiceTonic email system helps synchronize the sending and receiving of emails with the ticketing system:
Create tickets from incoming emails to your service desk.
Update the responses received from the email to the ticket history.
Include attachments from incoming emails automatically as attachments to the ticket.
Templates for answers
Define notifications using custom HTML templates.
Define Business Rules to update status based on email response.
Notifications can be customized per the receiver’s language.
Activate notifications via SMS (cost based on the telephone operator).
- It supports the SMTP, POP3 and IMAP protocols on different ports and with different types of authentication.
- It also supports Microsoft Exchange/Office 365.