ServiceTonic | Help Desk Software

Email integration

Full email integration into corporate environments

Automatic Ticket Creation via Incoming Support Email

Continue to support your customers with emails

ServiceTonic fully integrates with your corporate email system in a bidirectional way.

The ServiceTonic email system helps synchronize the sending and receiving of emails with the ticketing system:

Creation

Create tickets from incoming emails to your service desk.

Upgrade

Update the responses received from the email to the ticket history.

Attached files

Include attachments from incoming emails automatically as attachments to the ticket.

Templates for answers

Define notifications using custom HTML templates.

Business Rules

Define Business Rules to update status based on email response.

Notifications

Notifications can be customized per the receiver’s language.

SMS

Activate notifications via SMS (cost based on the telephone operator).

Flexible configuration

  • It supports the SMTP, POP3 and IMAP protocols on different ports and with different types of authentication.
  • It also supports Microsoft Exchange/Office 365.

Flexible configuration

  • It supports the SMTP, POP3 and IMAP protocols on different ports and with different types of authentication.
  • It also supports Microsoft Exchange/Office 365.

HTML Notification Templates

Define separate email templates for different notification processes for example ticket creation, update, closure, survey, scheduled reports and more.

Customize templates by agent, contact or cc, with your corporate image and external links.

HTML Notification Templates

Define separate email templates for different notification processes for example ticket creation, update, closure, survey, scheduled reports and more.

Customize templates by agent, contact or cc, with your corporate image and external links.

Notification Rules

Define notifications based on Business Rules and Workflows that can be defined by the administrator for different proceses, all under the service desk.

Configure rules to suppress notifications from unwanted email addresses or massive email blasts.

Managing Your Business Doesn’t Have to Be Hard