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ServiceTonic latest updates

Check out the new features and technological changes

Versión 8.0.27024

 15/02/2018


Nuevas funcionalidades

  • Implementación módulo QRTonic
  • Variables en las respuestas rapidas

Fixes

  •  Resolución de incidencias menores.

Versión 8.0.00000

 20/12/2018


Nuevas funcionalidades

  • Interfaz Completamente Responsive
  • Gestión de Imágenes en Tickets
  • Firma de Agentes
  • Respuestas predefinidas por rol
  • Múltiples ingredientes de tipo mensaje
  • Encuesta rápida con calificación por número de estrellas
  • NetworkTonic – Múltiples mejoras

Fixes

  •  Resolución de incidencias menores.

Versión 7.0.23208

 06/07/2018


Nuevas funcionalidades

  • Política de constraseñas [KB#1928]

Fixes

  •  Resolución de incidencias menores.

Versión 6.0.22070

New Features

  •  AntiSpam Improvements [KB#1198]
  •  New Default CI types: Switch, Router, VoIP. [KB#1047]

Fixes

  •  Service Templates Improvements.
  •  Fixted bug in Validators with numeric fields.
  •  Fixed bug with .msg type attachments.
  •  Minor bug fixes.

Versión 6.0.20908

 11/01/2018


Nuevas funcionalidades

  •  Rediseño página de Call Center. [KB#1231]
  •  Asignación de propietario desde StProcess. [KB#1106]

Fixes

  •  Solucionado problema en configuración de Listas de contactos LDAP.
  •  Solucionado error con slogan del Portal de Usuario.
  •  Solucionado error en notificación a equipo con Round-Robin.
  •  Solucionado problema con logos de encuestas.
  •  Mejorada la visualización de servicios en el Catálogo del Portal de Usuario.
  •  Resolución de incidencias menores.

Versión 6.0.17592

 5/03/2018


New Features

  •  AntiSpam Improvements [KB#1198]
  •  New Default CI types: Switch, Router, VoIP. [KB#1047]

Fixes

  •  Service Templates Improvements.
  •  Fixted bug in Validators with numeric fields.
  •  Fixed bug with .msg type attachments.
  •  Minor bug fixes.

Versión 6.0.16662

 01/04/2017


New features

  •  Automatic execution of integrators in User Portal.[KB#1122]
  •  Improvement in reading of service mails.
  •  CC finder in tickets and problems. [KB#1055]
  •  Improved workflows: Allow user responses and add actions at the end of flow.
  •  Mobility actions on same data tab.
  •  Do not display software in CMDB chart. [KB#1148]
  •  Changes in behavior / appearance of the chat widget.
  •  Character filtering in the creation of ticket actions.

Fixes

  •  Improved mail delivery with Exchange.
  •  Field Integrators in Services Catalog.
  •  Approvals on tickets with automatic flows.
  •  Setting up custom fields in Mobility.
  •  Minor bug fixes.

Versión 6.0

 08/02/2017


Nuevas funcionalidades

  •  Diseñador de flujos de trabajo basado en estados con sistema gráfico drag & drop.
  •  Plantillas de creación de servicios.
  •  Tickets desde Calendario.
  •  Autorefresco de Cuadros de mando.
  •  Páginas favoritas para las funcionalidades más usadas.
  •  Mejora en la búsqueda por CI, ID, título o referencia.
  •  Limite por rol de usuario el acceso al menú de acciones rápidas.
  •  Bloqueo temporal de usuarios tras un número de intentos de acceso fallidos.
  •  API REST.
  •  Network Discovery Tool para el descubrimiento e inventario automático de equipos Windows con impresoras, monitores, teclados, ratones, etc. conectados y software instalado).
  •  Rediseño del sistema de administración: accesos directos y páginas favoritas, facilidades de búsqueda y un editor de HTML mejorado.

Fixes

  •  Resolución de incidencias menores.

Versión 5.5.14200

 01/08/2016


New features

  •  Contract management [KB#819] [KB#1001]
  •  Signatures on templates. [KB#733]
  •  Automatic PDF attachment generation. [KB#850]
  •  New language: Dutch (portal user). [KB#902]
  •  AutoRun integrators. [KB#730]
  •  User Portal CMDB View mode. [KB#901]

Fixes

  •  Behavior improvements on mobile application.
  •  Chart / graph type panels improvements.
  •  Several User Portal fixes.
  •  Minor bug fixes (28)

Versión 5.5.13181

 12/04/2016


New features

  •  SLA’s contact. [KB#712]
  •  Ticket repurposing directly from calendar. [KB#989]
  •  Chat – Join agents into conversation. [KB#941] [KB#942]
  •  Hide column filters. [KB#716]
  •  Aggregations (Counter, sum, average,…) in Dashboard. [KB#954]
  •  Chat for users on mobile portal. [KB#555]
  •  Redisplay hidden MESSAGE ingredients done by Agent/user. [KB#861]
  •  Single Sign On (Windows).

Fixes

  •  Auto-import improvements (CIs and contacts).
  •  Visibility on iPad (Classic view).
  •  Catalogue of services categorization.
  •  Minor bug fixes.

Versión 5.0.11582

 02/09/2015


New features

  •  New StProcess: Synchronization between CIs and tickets. [KB#369]
  •  New preference order when accessing services from URL. [KB#8]
  •  Mail recipients “in Copy” in ticket history. [KB#68]
  •  Portal: Keep front view visible after performing a search. [KB#116]

Fixes

  •  Mobility: ticket management improvement.
  •  CMDB and asset management: panels and reports improved management.
  •  Minor bug fixes.

Versión 5.0

 11/03/2015


New features

  •  New User-Portal [KB#224]
  •  Catalogue of services and service requests. [KB#487]
  •  Workflows manager and Ticket models. [KB#491]
  •  Ticket file. Possibility to archive old tickets and restore them at any time as required.[KB#466]
  •  Filter by contacts in mobility. Ticket search based on contact.
  •  Calendar improvements and appointment management. Default view assignment, record and display events by colours depending of the status.
  •  Improvements in ticket owner management. Sending notifications to the owner from business rules or the rules of notification and inclusion in the owner changelog.
  •  URL Mobile option
  •  Mail Exchange Configuration Tests.
  •  LDAP with SSL.

Fixes

  •  Minor bug fixes

Versión 4.0.9163

 02/06/2014


New features

  •  Improvements in the creation and maintenance of premises. [KB#140] y [KB#144]
  •  Custom nomenclature for solutions. [KB#405]
  •  New filter by month and year in table/graphic panels. [KB#35]
  •  View sorting by more than one column. [KB#79]
  •  Propose solutions before creating a ticket in the user Portal. [KB#411]
  •  Contact edition from ticket maintenance preferences. [KB#57]

Fixes

  •  Improvement in connection management.
  •  Translation review in several languages.
  •  Minor bug fixes (15).

Versión 4.0.8830

 17/03/2014


 

New features

  •  Calendar/Agenda. New calendar with configurable views associated with tickets and assets. [KB#402]
  •  CMDB IT automatic creation (template available for automatic creation of CIs and most common attributes for TI). [KB#273]
  •  Translations / literals of up to 100 characters. [KB#139]

Fixes

  •  Complete visibility into read-only fields.
  •  Correction and improvement of literals in several languages.
  •  Management improvement in views/reports.
  •  Organizational improvement on the user Portal view structure.
  •  PortalWeb search fix.
  •  Minor bug fixes (28).

Versión 4.0.8596

 09/12/2013


New features

  •  Notifications on the User Portal. [KB#396]
  •  Business rules mass execution. [KB#397]
  •  Ticket blocking by role and status. [KB#78]
  •  New stProcess (execution of scheduled processes) to perform calculations with dates and assignment changes.[KB#369]
  •  Define the maximum size allowed for attachments. [KB#68]
  •  New response management via email. [KB#5]
  •  Fast blocking action by role. [KB#78]

Fixes

  •  Performance optimization in service desk and CMDB.
  •  Improved usability in Popups management.
  •  Improvement on the user portal display sections.
  •  Minor fixes in the knowledge management module, scheduled reports, User Portal, business rules and CMDB.

Versión 4.0.8000

 05/06/2013


New features

  •  Option added to create and update CI from webservices.
  •  Option added to choose CI when you open a ticket from the user portal.

Fixes

  •  Bug fixed in the automatic tickets importing module.

Versión 8.0.24535

 15/02/2018


Nuevas funcionalidades

  • Implementación módulo QRTonic
  • Variables en las respuestas rapidas

Fixes

  •  Resolución de incidencias menores.

Versión 7.0.23699

 17/08/2018


Nuevas funcionalidades

  •  Nueva opción ‘Solicitar más información’ en aprobaciones [KB#1753]
  •   Eliminación completa de tickets/problemas/CI’s/Activos. ]

Fixes

  •  Corregido error en la frecuencia de ejecución de GMAO.
  •  Mejorado el autorefresco del cuadro de mando para no perder sesión.
  •  Resolución de incidencias menores.

Versión 7.0.22707

 15/05/2018


Nuevas funcionalidades

  • GDPR [KB#1917]
  •  Cuadro de mando global [KB#1821]

Fixes

  •  Solución a errores de movilidad.
  •  Corrección en la lectura de correos con configuración IMAP.
  •  Resolución de incidencias menores.

Versión 6.0.21568

Fixes

  •  Solved configuration problem in LDAP Contacts Lists.
  •  Solved User Portal Title Banner problem.
  •  Solved team notification error with Round-Robin.
  •  Solved survey logos bug.
  •  Improved display of services in User Portal Service Catalog.
  •  Minor bug fixes.

Versión 6.0.18181

 05/09/2017


New features

  •  Ticket links with subtasks. [KB#1231]
  •  New system field: Affected users. Displays users subscribed / linked to a global ticket. [KB#1106]
  •  stProcess updateTicket updated. Now it allows to indicate Equipment / Assignment. [KB#1231]
  •  Send email notifications without attachments. [KB#1125]
  •  Possibility to indicate extensions allowed in attachments. [KB#1198]

Fixes

  •  Solved problem with user signatures in PDF files.
  •  Solved error with negative values ​​in numeric fields.
  •  Fixed error in modification of hours in contracts.
  •  Solved problem with survey logos.
  •  Improved display of panel names in administration.
  •  Improved visualization of ICs in mobility.
  •  Minor bug fixes.

Versión 6.0.16976

 01/06/2017


New features

  •  Survey pages with styles. [KB#1157]
  •  SQL reports with header and custom styles. [KB#1295]
  •  Integration with telephony (CTI). [KB#1371]
  •  CMDB – Added new PC Type field.

Fixes

  •  Improvements in the definition of SCI’s.
  •  Avoid email readinglocks.
  •  Styles Changes in Chat.
  •  Mobility – Improvements in signatures and performances.
  •  Minor bug fixes.

Versión 6.0.16407

 01/03/2017


New features

  •  Improvements on ServiceTonic Network Discovery Tool Summary Tab.
  •  Added export of CI software to STNDT.
  •  Validators in the Service Catalog fields.
  •  Added functionality to duplicate flows.
  •  Webservices: pass comments and actions.
  •  New type of CI: Software

Fixes

  •  Improved parameter management in reports.
  •  Improved ticket import.
  •  Correction in mobility management.
  •  Improved ServiceTonic integration – Network Discovery Tool..
  •  Fixed view order in selector.
  •  Minor bug fixes.

Versión 5.5.15275

 17/11/2016


New features

  •  New language available for agent application: Dutch.
  •  Editing tickets / ci’s in the same window.
  •  New ticket / ci’s quick finder.
  •  Notifications in automatic loading processes.
  •  Default number of tickets in views.

Fixes

  •  Improvements in Contract Management.
  •  Fixed issue with filters per column.
  •  Improvements in Chat operation.
  •  Improvements in Problems import.
  •  Improvements in creating items from business rules.
  •  Minor bug fixes.

Versión 5.5.13880

 31/05/2016


New features

  •  Results of integrators filters. [KB#923]
  •  Save dashboards configuration. [KB#635]
  •  Linking global/teacher tickets on a massive scale. [KB#698]
  •  Several views on Global ingredient on User portal. [KB#902]
  •  Specific ticket filtering in business rules. [KB#727]

Fixes

  •  Behavior improvements in mobile application (IOS/iPad, Android/Chrome).
  •  Performance improvements in maintenance of ticket.
  •  Fix bug on ticket importing.
  •  Fixed SLA contact.
  •  Minor bug fixes (42)
 

Versión 5.0.12171

 02/09/2015


New features

  •  Search for tickets on selected view. [KB#596]
  •  Automatic agent import. [KB#591]
  •  Automatic equipment import . [KB#590]
  • SQL planning reports. [KB#592]
  •  Tickets through file update. [KB#70]

Fixes

  •  Multicolor and priority ticket assignment from Web Portal.
  •  Search display after the release of tickets in Web Portal.
  •  Minor bug fixes.

Versión 5.0.10326

 11/03/2015


New features

  •  Filter business rules by type. [KB#53]
  •  Improvement on system integrators. [KB#163] [KB#164] [KB#165]
  •  Approval by mail (updated). [KB#371]
  •  Approval from the portal (new feature). [KB#557]
  •  Topic translation in notification templates. [KB#69]
  •  Mobility in the user portal. [KB#553]
  •  Redesigned mobility agents. [KB#307]
  •  StProcess to synchronize linked tickets. [KB#369]
  •  SCI categorization matching with ServiceDesk categorization. [KB#489]
  •  Include ldap authentication domain. [KB#274]

Fixes

  •  Minor bug fixes

Versión 4.0.9278

 31/07/2014


New features

  •  Possibility to select a specific order in the subtasks of a template. [KB#272]
  •  New filter criteria for fields of type date in reports. [KB#399]
  •  Access restriction to the list of contacts from tickets maintenance. [KB#78]

Fixes

  •  Translation review in several languages.
  •  Organizational view improvement with new custom views.
  •  Ticket import fixes.
  •  Fixed panels with new custom views.
  •  Fixed solutions search with categorization fields.
  •  Minor bug fixes (30).

Versión 4.0.9030

 23/04/2014


New features

  •  Ticket owner, resolution team and ticket closing team. [KB#403]
  •  Multilanguage Slogan option in User portal. [KB#264]
  •  Visible role links in user Portal. [KB#390]
  •  CMDB graphic display improvements.
  •  Solving the problem ticket solves all the incident tickets linked to it. [KB#54]
  •  Using CI data to generate and search solutions. [KB#54]
  •  Priority changes log. [KB#58]

Fixes

  •  Item order listing tab in CMDB (sort by date descending).
  •  More than 50 fixes and bugs.

Versión 4.0.8626

 28/01/2014


New features

  •  Views on user Portal. New functionality that allows you to define the views that users see in the user portal. [KB#225]
  •  Ticket creation from an existing one (User Portal). Possibility of creating one ticket from another existing. Clone a ticket. [KB#225]
  •  Newclient configuration roles. New parameters in the role definition of each customer. [KB#401]
  •  stProcess to copy files of a ticket into a particular directory. A process that allows you to copy the attached files of a ticket to a particular directory. [KB#369]
  •  Mail Configuration without authentication. Mail server integration without using authentication. [KB#86]
  •  New language: Portuguese (Brazil). Language inclusion option throughout the application.
  •  Load files from mobile application. Attach files to a ticket from the mobile application. [KB#373]

Fixes

  •  Ci’s major fix when loading associated contacts.
  •  Fixed bug in blocking of fast action.
  •  Concurrent sessions improvement.
  •  Bug fix in planned reports with parameters.
  •  Minor bug fixes.

Versión 4.0.8138

 19/09/2013


New features

  •  New field validation feature. [KB#385]
  •  Option added to create connection to database integrators returning multiple values for a map set in a multitext field. [KB#163]
  •  Option added to display links and documents in the Home tab. [KB#390]
  •  Option added to print tickets in the maintenance of tickets area of the user Portal. [KB#393]
  •  Input channel automatic registration. [KB#384]
  •  Check and send logs of ServiceTonic from the application. [KB#381]
  •  Automatic solution import in the knowledge database. [KB#394]

Fixes

  •  Improvements in the CIs in the CMDB import logs.
  •  Bug fixed in line break in the history log of problem management.
  •  Passwords can now contain special characters.