List of ServiceTonic Update

ServiceTonic Helpdesk Software bring new features and technological changes


6.0.16662 Version

01/04/2017


New features

  • Automatic execution of integrators in User Portal.
  • Improvement in reading of service mails.
  • CC finder in tickets and problems.
  • Improved workflows: Allow user responses and add actions at the end of flow.
  • Mobility actions on same data tab.
  • Do not display software in CMDB chart.
  • Changes in behavior / appearance of the chat widget.
  • Character filtering in the creation of ticket actions.

Fixes

  • Improved mail delivery with Exchange.
  • Field Integrators in Services Catalog.
  • Approvals on tickets with automatic flows.
  • Setting up custom fields in Mobility.
  • Minor bug fixes.

6.0.16407 Version

01/03/2017


New features

  • Improvements on ServiceTonic Network Discovery Tool Summary Tab.
  • Added export of CI software to STNDT.
  • Validators in the Service Catalog fields.
  • Added functionality to duplicate flows.
  • Webservices: pass comments and actions.
  • New type of CI: Software

Fixes

  • Improved parameter management in reports.
  • Improved ticket import.
  • Correction in mobility management.
  • Improved ServiceTonic integration - Network Discovery Tool..
  • Fixed view order in selector.
  • Minor bug fixes.

5.5.15275 Version

17/11/2016


New features

  • New language available for agent application: Dutch.
  • Editing tickets / ci's in the same window.
  • New ticket / ci's quick finder.
  • Notifications in automatic loading processes.
  • Default number of tickets in views.

Fixes

  • Improvements in Contract Management.
  • Fixed issue with filters per column.
  • Improvements in Chat operation.
  • Improvements in Problems import.
  • Improvements in creating items from business rules.
  • Minor bug fixes.

5.5.14200 Version

01/08/2016


New features

  • Contract management [KB#819] [KB#1001]
  • Signatures on templates. [KB#733]
  • Automatic PDF attachment generation. [KB#850]
  • New language: Dutch (portal user). [KB#902]
  • AutoRun integrators. [KB#730]
  • User Portal CMDB View mode. [KB#901]

Fixes

  • Behavior improvements on mobile application.
  • Chart / graph type panels improvements.
  • Several User Portal fixes.
  • Minor bug fixes (28)

5.5.13880 Version

31/05/2016


New features

  • Results of integrators filters. [KB#923]
  • Save dashboards configuration. [KB#635]
  • Linking global/teacher tickets on a massive scale. [KB#698]
  • Several views on Global ingredient on User portal. [KB#902]
  • Specific ticket filtering in business rules. [KB#727]

Fixes

  • Behavior improvements in mobile application (IOS/iPad, Android/Chrome).
  • Performance improvements in maintenance of ticket.
  • Fix bug on ticket importing.
  • Fixed SLA contact.
  • Minor bug fixes (42)

5.5.13181 Version

12/04/2016


New features

  • SLA's contact. [KB#712]
  • Ticket repurposing directly from calendar. [KB#989]
  • Chat - Join agents into conversation. [KB#941] [KB#942]
  • Hide column filters. [KB#716]
  • Aggregations (Counter, sum, average,...) in Dashboard. [KB#954]
  • Chat for users on mobile portal. [KB#555]
  • Redisplay hidden MESSAGE ingredients done by Agent/user. [KB#861]
  • Single Sign On (Windows).

Fixes

  • Auto-import improvements (CIs and contacts).
  • Visibility on iPad (Classic view).
  • Catalogue of services categorization.
  • Minor bug fixes.

5.0.12171 Version

02/09/2015


New features

  • Search for tickets on selected view. [KB#596]
  • Automatic agent import. [KB#591]
  • Automatic equipment import . [KB#590]
  • SQL planning reports. [KB#592]
  • Tickets through file update. [KB#70]

Fixes

  • Multicolor and priority ticket assignment from Web Portal.
  • Search display after the release of tickets in Web Portal.
  • Minor bug fixes.

5.0.11582 Version

02/09/2015


New features

  • New StProcess: Synchronization between CIs and tickets. [KB#369]
  • New preference order when accessing services from URL. [KB#8]
  • Mail recipients "in Copy" in ticket history. [KB#68]
  • Portal: Keep front view visible after performing a search. [KB#116]

Fixes

  • Mobility: ticket management improvement.
  • CMDB and asset management: panels and reports improved management.
  • Minor bug fixes.

5.0.10326 Version

11/03/2015


New features

  • Filter business rules by type. [KB#53]
  • Improvement on system integrators. [KB#163] [KB#164] [KB#165]
  • Approval by mail (updated). [KB#371]
  • Approval from the portal (new feature). [KB#557]
  • Topic translation in notification templates. [KB#69]
  • Mobility in the user portal. [KB#553]
  • Redesigned mobility agents. [KB#307]
  • StProcess to synchronize linked tickets. [KB#369]
  • SCI categorization matching with ServiceDesk categorization. [KB#489]
  • Include ldap authentication domain. [KB#274]

Fixes

  • Minor bug fixes

5.0 Version

11/03/2015


New features

  • New User-Portal [KB#224]
  • Catalogue of services and service requests. [KB#487]
  • Workflows manager and Ticket models. [KB#491]
  • Ticket file. Possibility to archive old tickets and restore them at any time as required.[KB#466]
  • Filter by contacts in mobility. Ticket search based on contact.
  • Calendar improvements and appointment management. Default view assignment, record and display events by colours depending of the status.
  • Improvements in ticket owner management. Sending notifications to the owner from business rules or the rules of notification and inclusion in the owner changelog.
  • URL Mobile option
  • Mail Exchange Configuration Tests.
  • LDAP with SSL.

Fixes

  • Minor bug fixes

4.0.9278 Version

31/07/2014


New features

  • Possibility to select a specific order in the subtasks of a template. [KB#272]
  • New filter criteria for fields of type date in reports. [KB#399]
  • Access restriction to the list of contacts from tickets maintenance. [KB#78]

Fixes

  • Translation review in several languages.
  • Organizational view improvement with new custom views.
  • Ticket import fixes.
  • Fixed panels with new custom views.
  • Fixed solutions search with categorization fields.
  • Minor bug fixes (30).

4.0.9163 Version

02/06/2014


New features

  • Improvements in the creation and maintenance of premises. [KB#140] y [KB#144]
  • Custom nomenclature for solutions. [KB#405]
  • New filter by month and year in table/graphic panels. [KB#35]
  • View sorting by more than one column. [KB#79]
  • Propose solutions before creating a ticket in the user Portal. [KB#411]
  • Contact edition from ticket maintenance preferences. [KB#57]

Fixes

  • Improvement in connection management.
  • Translation review in several languages.
  • Minor bug fixes (15).

4.0.9030 Version

23/04/2014


New features

  • Ticket owner, resolution team and ticket closing team. [KB#403]
  • Multilanguage Slogan option in User portal. [KB#264]
  • Visible role links in user Portal. [KB#390]
  • CMDB graphic display improvements.
  • Solving the problem ticket solves all the incident tickets linked to it. [KB#54]
  • Using CI data to generate and search solutions. [KB#54]
  • Priority changes log. [KB#58]

Fixes

  • Item order listing tab in CMDB (sort by date descending).
  • More than 50 fixes and bugs.

4.0.8830 Version

17/03/2014


New features

  • Calendar/Agenda. New calendar with configurable views associated with tickets and assets. [KB#402]
  • CMDB IT automatic creation (template available for automatic creation of CIs and most common attributes for TI). [KB#273]
  • Translations / literals of up to 100 characters. [KB#139]

Fixes

  • Complete visibility into read-only fields.
  • Correction and improvement of literals in several languages.
  • Management improvement in views/reports.
  • Organizational improvement on the user Portal view structure.
  • PortalWeb search fix.
  • Minor bug fixes (28).

4.0.8626 Version

28/01/2014


New features

  • Views on user Portal. New functionality that allows you to define the views that users see in the user portal. [KB#225]
  • Ticket creation from an existing one (User Portal). Possibility of creating one ticket from another existing. Clone a ticket. [KB#225]
  • Newclient configuration roles. New parameters in the role definition of each customer. [KB#401]
  • stProcess to copy files of a ticket into a particular directory. A process that allows you to copy the attached files of a ticket to a particular directory. [KB#369]
  • Mail Configuration without authentication. Mail server integration without using authentication. [KB#86]
  • New language: Portuguese (Brazil). Language inclusion option throughout the application.
  • Load files from mobile application. Attach files to a ticket from the mobile application. [KB#373]

Fixes

  • Ci's major fix when loading associated contacts.
  • Fixed bug in blocking of fast action.
  • Concurrent sessions improvement.
  • Bug fix in planned reports with parameters.
  • Minor bug fixes.

4.0.8596 Version

09/12/2013


New features

  • Notifications on the User Portal. [KB#396]
  • Business rules mass execution. [KB#397]
  • Ticket blocking by role and status. [KB#78]
  • New stProcess (execution of scheduled processes) to perform calculations with dates and assignment changes.[KB#369]
  • Define the maximum size allowed for attachments. [KB#68]
  • New response management via email. [KB#5]
  • Fast blocking action by role. [KB#78]

Fixes

  • Performance optimization in service desk and CMDB.
  • Improved usability in Popups management.
  • Improvement on the user portal display sections.
  • Minor fixes in the knowledge management module, scheduled reports, User Portal, business rules and CMDB.

4.0.8138 Version

19/09/2013


New features

  • New field validation feature. [KB#385]
  • Option added to create connection to database integrators returning multiple values for a map set in a multitext field. [KB#163]
  • Option added to display links and documents in the Home tab. [KB#390]
  • Option added to print tickets in the maintenance of tickets area of the user Portal. [KB#393]
  • Input channel automatic registration. [KB#384]
  • Check and send logs of ServiceTonic from the application. [KB#381]
  • Automatic solution import in the knowledge database. [KB#394]

Fixes

  • Improvements in the CIs in the CMDB import logs.
  • Bug fixed in line break in the history log of problem management.
  • Passwords can now contain special characters.

4.0.8000 Version

05/06/2013


New features

  • Option added to create and update CI from webservices.
  • Option added to choose CI when you open a ticket from the user portal.

Fixes

  • Bug fixed in the automatic tickets importing module.

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