Service Level Agreements (SLA) define the service agreed between the provider and the customers. Using measurable indicators, we can regulate the service and control the fulfillment of customer expectations.
ServiceTonic allows you to automate the measurement of SLA and the assignation of a specific priority or expected resolution time to a ticket.
Set up SLA with all the detail you need:
The ServiceTonic dashboard helps provide with real-time information, notifications and reporting about your SLA measurements.
Never miss an opportunity to help customers better.