Aligned with ITIL

ITIL best practices within an IT Department is now easier than ever.

Main processes and functions described in ITIL: Service Desk, Incident Management, Requirements, Issues, Settings, ...

Increase the delivered service quality automating the main operational ITIL functions and processes including:

  • Service Desk.
  • Configuration Management (CMDB).
  • Incident Management.
  • Problem Management.
  • Service Level Management.
  • Request Fulfillment.
  • Event Management.
  • Knowledge Management.

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