ForumTonic: cooperation between teams

Boost your team’s internal communication with ForumTonic, the collaborative space integrated in our help desk software.

ForumTonic collaboration space

A discussion center within your Help Desk

Collaboration among team members

ForumTonic is a collaborative tool that offers an online workspace to share information, discuss and solve doubts among team members.

ForumTonic Messages

User community

A collaborative space where agents can share knowledge, exchange ideas and communicate in an agile and centralized way.

Notifications

A direct and efficient channel to keep all subscribed users informed, notifying changes or news in a clear and centralized way.

User community

A collaborative space where agents can share knowledge, exchange ideas and communicate in an agile and centralized way.

Notifications

A direct and efficient channel to keep all subscribed users informed, notifying changes or news in a clear and centralized way.

Access by role

The agent’s role defines what actions he/she can perform within each channel to which he/she subscribes, ensuring control, organization and efficient collaboration.

Service

Workspaces or communication channels linked to one or more of the company’s services.

Access by role

The agent’s role defines what actions he/she can perform within each channel to which he/she subscribes, ensuring control, organization and efficient collaboration.

Service

Workspaces or communication channels linked to one or more of the company’s services.

Workspaces, the basis of collaborative tools

Workspaces encompass the topics and channels where users will discuss and share knowledge.

Share documents

Share documents in the discussion forum as PDF, JPG, PNG or XLS.

Knowledge repository

Define channels or topics for documenting responses to day-to-day issues.

Space for discussion

Open spaces for debate where agents can discuss which solutions are the most appropriate for each incident and where they can also discuss new proposals for functionalities or products.
ForumTonic Workspaces
ForumTonic Channels
Topics within Channels in ForumTonic

Channels

Create different types of channels depending on the level of visibility and engagement you need from your agents.

Open channels

Spaces accessible to all members subscribed to the workspace, or to those agents or users who meet certain filters defined by the manager.

Closed channels

Exclusive channels where participants are added individually, regardless of their role or team. They only need to be subscribed to the workspace.

Topics

The smallest unit within ForumTonic, a space where agents and users can interact with each other.

File sharing

Upload and share all types of documents that are helpful to agents and users.

Open topics for discussion

Create as many topics as you need: organize each discussion separately and keep the information clear, structured and without crossovers between conversations.

Notifications

Create one-channel communication topics to share relevant information with your agents and users.
Topics within Channels in ForumTonic
Direct messages
ForumTonic Workspaces

Direct messages

Boost your company’s productivity with instant communication. With direct messaging, your employees can connect instantly, without relying on slow channels such as email.

Keep your team connected, informed and focused on solutions

Stay connected

Always stay on top of what’s happening in your workspace. Activate notifications on the topics that interest you and receive instant alerts, without having to be connected to the discussion.

Discussion Forum

Foster innovation and improve issue resolution with collaborative workspaces. In workspaces, your team can share ideas, discuss solutions in real time and create a useful repository of answers to common problems.

Configurable software

Adapt technology to your business, not the other way around: a flexible and configurable solution without programming, designed to fit your company’s unique requirements.

Great support team

Rely on an expert team that accompanies you from day one with personalized support and advice.

ISO 27001 certified

Rely on a secure solution that protects your data and ensures compliance, confidentiality and operational peace of mind.

Improve internal collaboration of your support team

Discover how ForumTonic can transform your technical support process.

Improve internal collaboration of your support team

Discover how ForumTonic can transform your technical support process.