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Add ticket URL link to ticket emails

Add ticket URL link to ticket emails ServiceTonic Features PreviewServiceTonic includes the option to integrate a direct URL to the ticket in the emailPosibilities Expanded ServiceTonic includes the option to integrate a direct URL link to the corresponding ticket in...

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9. Implementing ITIL

9. Implementing ITIL Basic recommendations to implement Service Management based on ITIL.If you have followed us through the previous 8 posts on ITIL, you should have a good understanding about the best practices proposed by ITIL and its benefits. The next step is the...

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How to manage contracts by hours

Contract Management Manage contracts to regulate the compliance of the agreed services in your Service DeskHourly contracts to control maintenance and guaranteesContracts by hours Contracts by hours are ideal for controlling maintenance periods and guarantees,...

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10. Useful tools for Service Management

10. Useful tools for Service Management Useful tools and techniques to manage a service but not following the guidelines of ITIL techniques.In this article, we will see some tools and techniques that can be useful when running a service. These tools will help us even...

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