THE LATEST NEWS IN OUR BLOG
Stay up to date with our latest news and updates from our Hel-Desk Software
Topics of our blog
Cases Study
ITIL
Tutorials
Service-Desk
News
Add ticket URL link to ticket emails
Add ticket URL link to ticket emails ServiceTonic Features PreviewServiceTonic includes the option to integrate a direct URL to the ticket in the emailPosibilities Expanded ServiceTonic includes the option to integrate a direct URL link to the corresponding ticket in...
read more
9. Implementing ITIL
9. Implementing ITIL Basic recommendations to implement Service Management based on ITIL.If you have followed us through the previous 8 posts on ITIL, you should have a good understanding about the best practices proposed by ITIL and its benefits. The next step is the...
read more
Increase your sales with excellent Customer Service
Increase your sales with excellent Customer Service A satisfied customer is the best choice to increase your salesAll companies want to increase sales. It is the daily goal of every Commercial Director.So, how to increase sales? There are 3 ways to increase sales...
read more
How to manage contracts by hours
Contract Management Manage contracts to regulate the compliance of the agreed services in your Service DeskHourly contracts to control maintenance and guaranteesContracts by hours Contracts by hours are ideal for controlling maintenance periods and guarantees,...
read more
10. Useful tools for Service Management
10. Useful tools for Service Management Useful tools and techniques to manage a service but not following the guidelines of ITIL techniques.In this article, we will see some tools and techniques that can be useful when running a service. These tools will help us even...
read more
Critical factors for the implementation of a new corporate software
Critical factors for the implementation of a new corporate software Processes and advice to ensure that the release is effectiveOne of the most important moments in the launch of a new software in a company is the time of its release or to make available to end...
read more