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Add ticket URL link to ticket emails

Add ticket URL link to ticket emails

ServiceTonic Features Preview ServiceTonic includes the option to integrate a direct URL to the ticket in the email Posibilities Expanded ServiceTonic includes the option to integrate a direct URL link to the corresponding ticket in the email received by the agent...

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9. Implementing ITIL

9. Implementing ITIL

Basic recommendations to implement Service Management based on ITIL.If you have followed us through the previous 8 posts on ITIL, you should have a good understanding about the best practices proposed by ITIL and its benefits. The next step is the key: How to...

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Increase your sales with excellent Customer Service

Increase your sales with excellent Customer Service

A satisfied customer is the best choice to increase your sales All companies want to increase sales. It is the daily goal of every Commercial Director. So, how to increase sales? There are 3 ways to increase sales  Getting new customers. Increasing the sizeof each...

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How to manage contracts by hours

How to manage contracts by hours

Manage contracts to regulate the compliance of the agreed services in your Service DeskHourly contracts to control maintenance and guaranteesContracts by hours Contracts by hours are ideal for controlling maintenance periods and guarantees, whenever hired hours of...

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10. Useful tools for Service Management

10. Useful tools for Service Management

Useful tools and techniques to manage a service but not following the guidelines of ITIL techniques. In this article, we will see some tools and techniques that can be useful when running a service. These tools will help us even if the service is not managed according...

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