Help Desk Software for Schools & Education Centers

Expand service management to the entire educational community, including Universities and Education Centers of any level.

Help Desk for Universities and Educational Centers

Accessible tool for the members of the educational community

Support Your Students, Staff and Campus Community

Today’s Universities are continuously investing in nurturing the next generation of bright minds.

They are taking the classrooms out of the traditional classrooms and making courses digital. Students are participating in courses over laptops, phones and tablets joining in group discussions through video-chat and other online places.

To undergo this change universities invested a lot to modernize their IT infrastructures and facilities. Their support teams are also facing a new flood of IT support requests around these new services they are providing. Therefore the Support teams need a tool that automates some support tasks, reduce calls to help desk through self help portals and accessible everywhere.

Service Desk for Educational Centers

To support these investments in digitization it is very important to have a tool that can be available anywhere and everywhere, over the web as a SAAS solution, providing options for self help and great features.

Advantages of implementing ServiceTonic in Education Centers

All education centers can benefit from the following features

Help Desk for Education Centers aligned with ITIL

Education centers that have ServiceTonic’s solution will also be able to count on a qualified ITIL-certified support team, which will allow them to follow up on tickets, from their creation to the execution of reports that will allow them to track key performance indicators (KPIs)

Automated IT Support

Automate IT Support

With ServiceTonic’s solution you can easily automate all your internal IT processes from which both teachers and students can benefit.

The Service Desk helps you to automate incidents, problems, changes, knowledge, assets, approvals, and so much more.

Help Desk for Education Centers aligned with ITIL

Education centers that have ServiceTonic’s solution will also be able to count on a qualified ITIL-certified support team, which will allow them to follow up on tickets, from their creation to the execution of reports that will allow them to track key performance indicators (KPIs)

Automated IT Support

Automate IT Support

With ServiceTonic’s solution you can easily automate all your internal IT processes from which both teachers and students can benefit.

The Service Desk helps you to automate incidents, problems, changes, knowledge, assets, approvals, and so much more.

Enable Education Centers to reduce IT costs

Reduce the costs associated with the most common requests from teachers, students or parents, through a unique and automated global support solution based on ITIL guidelines for standardization.

Reduced IT costs
Multi service sector education

Multiservice

Deploy multiple Service Desks in just one installation: IT Services, Human resources, Facilities management…

Multi service sector education

Multiservice

Deploy multiple Service Desks in just one installation: IT Services, Human resources, Facilities management…

A team of ITIL® certified consultants at your service

ServiceTonic IT Service Management Software allows you to automate the most common ITSM processes aligned with ITIL® best practices and certified by PinkVERIFY. All processes in your school automated according to ITIL’s® best practice criteria for the optimization of your services.

The quality of our service is guaranteed by certified consultants at various levels of ITIL®.

* ITIL® is a registered trademark of Axelos Limited.

Help Desk Support Consultant

Optimize the processes in your Education Center

Improve Management in Universities and any educational community with ServiceTonic, optimizing their management and reducing operational costs, processes and time.

Servicetonic Demo Help Desk Software