Help Desk Software for Schools & Educational Institutes

A Help Desk Tool Acessible Whenever and Wherever Your Teachers and Students Are

You Invest in Our Future Brightminds While We Help You To Manage Everything Else

Support Your Students, Staff and Campus Community

Today’s Universities are continuously investing in nurturing the next generation of bright minds.

They are taking the classrooms out of the traditional classrooms and making courses digital. Students are participating in courses over laptops, phones and tablets joining in group discussions through video-chat and other online places.

To undergo this change universities invested a lot to modernize their IT infrastructures and facilities. Their support teams are also facing a new flood of IT support requests around these new services they are providing. Therefore the Support teams need a tool that automates some support tasks, reduce calls to help desk through self help portals and accessible everywhere.

To support these investments in digitization it is very important to have a tool that can be available anywhere and everywhere, over the web as a SAAS solution, providing options for self help and great features.

Your Campus Community Will Love These Features

IT Service Desk

Resolve IT Issues Quickly

Service Catalog for Students

Application for case files, certificates and receipts

User Portal

University Account Activation, Password Recovery…

Complaint Tracker

Teacher, Students and Parents

Human Resources

Suggestion Box / Claims / Requests / Referrals

School Facilities Management

School Facilities Management

First-Aid Equipment

Incident Tracking and Preventive Maintenance


Environmental Requests / Incident Tracking

Internal Project Management

Plan, Record, Track and Learn

Data Privacy

Requests / Incident Tracking

Knowledge Database

Research papers published, further coming courses, ongoing research…

Library Management

Tracking Books Rentals, Overdue Billing, Purchases and Vendor Management

ITIL aligned, powerful and flexible IT Service Management Software

We Ensure a Quick Implementation and Great Support!

Automate IT Support

Using the ServiceTonic Solution you can easily automate all your internal IT processes.

The Service Desk helps you to automate incidents, problems, changes, knowledge, assets, approvals, and so much more.


Deploy multiple Service Desks in just one installation: IT Services, Human resources, Facilities management…

Reduce IT Operating Costs

Reduce costs associated with common requests by using a unique and automated global help desk solution which is based on ITIL guidelines for standardization.

A team of ITIL® certified consultants at your service

ServiceTonic IT Service Management Software lets you automate most common ITSM processes aligned with ITIL® best practices and being certified by PinkVERIFY.

The quality of our service is guaranteed by certified consultants at various levels of ITIL®.

* ITIL® is a registered trademark of Axelos Limited.