10 years improving service management
A walk through the history of the first 10 years of ServiceTonic summarized in 2 minutes.
From version 1 to version 9, showing the different functionalities that have been added in each version.
An evolution that shows the commitment to keep ServiceTonic at the forefront of help desk software, IT Management (ITSM) and Service Management in general, under the ESM (Enterprise Service Management) philosophy.
A constant evolution that has incorporated features such as: the multichannel Service Desk, the Knowledge Database, the User Web Portal, the CMDB and Asset Management, the Dashboard, Process Automation with graphical Workflows, the Service Catalog and automatic network scanning with NetworkTonic, reaching version 9 with the inclusion of the Chatbot and ForumTonic that bring collaborative intelligence to the solution.
All this while fully maintaining the principles of simplicity, flexibility and web/mobile accessibility, with the power of no-coding configuration and always aligned with ITIL best practices.