Help Desk Software For Transport and Logistics
Unlock the True Potential of Service Management
Looking to Build a Suitable Customer Service Framework for your Shipping Organization?
Think About One Single Platform for Managing all Customer ServiceRequests
A well-coordinated system connects the need of the customers, employees and prospective partners towards finding a solution to deliver high-end services while keeping the costs quite reasonable. Thus, customer confidence is acquired along with a long term bonding in delivering prompt services time and again.
Streamline your shipping and logistics, enhance customer communication and increase support productivity with ServiceTonic Help Desk for Logistics and Transportation.
Collect all your Customer Requests and Organize them based on Your Business Rules
Transportation and Logistics Organizations use ServiceTonic to
Customer Support for Shipping
General Product / Company Information and Support
Efficient IT Service Desk
Manage all your fleet, IT and infrastructure cases and issues to ensure that they are routed to the relevant team, and track them until the successful closure
Support Multiple Departments
Multiple Service Desks in just one installation: IT Services, Human resources, Facilities management…
Powerful Request Management
Define Unlimited Custom Fields like: Commodity Descriptions, HS Codes, Terms of Service…
Manage customers contract information and manage customer interactions history with your organization.
Create workflows that streamline your internal processes automating business processes, status, escalations…
Setup of SLA’s
Customize different levels of SLA’s policy and monitor resolution time against resolution targets for different services and service request classifications
Merchants / Customers / Employees
Multiple Account Handling
Set up multiple accounts to route emails to the relevant department and case handler for processing
Provide access to knowledge bases articles for your services including shipping information, delivery, return and refund policies and procedures, plans and offers, troubleshooting and maintenance, and FAQ.
Requests / Incident Tracking
Using surveys to measure customers satisfaction and collect feedback to improve service level
Sales & Accounting
Explaining / Selling Offerings and Credit Analysis
Respond to customer service requests queries on timely manner and from single dashboard
Delivery & Shipping Information
Traffic, loading and unloading processes
Track each Ticket Through to Resolution and Run Reports to Track KPIs
We Ensure a Quick Implementation and Great Support!
Reduce costs associated with common requests by using a unique and automated global help desk solution which is based on ITIL guidelines for standardization.
Support Multiple Departments
Use the Multi-Service Area feature to deploy separate one stop location to manage IT, Facilities Management, HR management, Vendor management etc, all from a single tool.
Customize and Automate
Configure custom forms and fields, custom workflows, custom integrations, and complex business rules without coding.
The Service Desk helps you to automate incidents, problems, changes, knowledge, assets, approvals, and so much more.
The help desk software enables you to integrate other apps into the greater service platform. You are able to track requests from telephone, email, chat and user portal or corporate website.
Provide a wide range of services from a single platform.