Looking to Build a Suitable Customer Service Framework for your Shipping Organization?

Think About One Single Platform for Managing all Customer ServiceRequests

As the transportation industry evolves to include extensive computerization and automation your customers need online assistance. Connecting to your customers fast, efficiently, and affordably has never been more important.

A well-coordinated system connects the need of the customers, employees and prospective partners towards finding a solution to deliver high-end services while keeping the costs quite reasonable. Thus, customer confidence is acquired along with a long term bonding in delivering prompt services time and again.

Streamline your shipping and logistics, enhance customer communication and increase support productivity with ServiceTonic Help Desk for Logistics and Transportation.

Collect all your Customer Requests and Organize them based on Your Business Rules

Transportation and Logistics Organizations use ServiceTonic to

Customer Support for Shipping

General Product / Company Information and Support

Efficient IT Service Desk

Manage all your fleet, IT and infrastructure cases and issues to ensure that they are routed to the relevant team, and track them until the successful closure

Support Multiple Departments

Multiple Service Desks in just one installation: IT Services, Human resources, Facilities management...

Powerful Request Management

Define Unlimited Custom Fields like: Commodity Descriptions, HS Codes, Terms of Service...

Contract Management

Manage customers contract information and manage customer interactions history with your organization.

Workflows

Create workflows that streamline your internal processes automating business processes, status, escalations...

Setup of SLA's

Customize different levels of SLA's policy and monitor resolution time against resolution targets for different services and service request classifications

Business Rules

Merchants / Customers / Employees

Multiple Account Handling

Set up multiple accounts to route emails to the relevant department and case handler for processing

Email Management

Deliver quick and efficient responses to customers throughout the policy administration process

Priority Assignment

Prioritise your high-value customers and improve your Customer Experience.

Reporting Dashboards

Make your team more efficient with our productivity dashboard and take informed decisions on how to improve your customers loyalty, and service levels.

Policy Management

Provide access to knowledge bases articles for your services including shipping information, delivery, return and refund policies and procedures, plans and offers, troubleshooting and maintenance, and FAQ.

Data Privacy

Requests / Incident Tracking

Feedback

Using surveys to measure customers satisfaction and collect feedback to improve service level

Sales & Accounting

Explaining / Selling Offerings and Credit Analysis

Requests Tracking

Respond to customer service requests queries on timely manner and from single dashboard

Delivery & Shipping Information

Traffic, loading and unloading processes

Fixed Costs

Reduce costs associated with common requests by using a unique and automated global help desk solution which is based on ITIL guidelines for standardization.

Customize and Automate

Configure custom forms and fields, custom workflows, custom integrations, and complex business rules without coding.

The Service Desk helps you to automate incidents, problems, changes, knowledge, assets, approvals, and so much more.

Support Multiple Departments

Use the Multi-Service Area feature to deploy separate one stop location to manage IT, Facilities Management, HR management, Vendor management etc, all from a single tool.

Service Integration

The help desk software enables you to integrate other apps into the greater service platform. You are able to track requests from telephone, email, chat and user portal or corporate website.

Provide a wide range of services from a single platform.

Want to get started with us?

Never miss an opportunity to help customers better.