ServiceTonic | Help Desk Software

Computer Telephony Integration (CTI)

Recover in real time data and tickets of the caller

Customer Support with CTI

Telephone integration

The integration automatically launches ServiceTonic telephony page upon answering a call, displaying information about the current caller and all the open incidents for caller.

Easy integrate ServiceTonic with your existing telephony system (CTI), helping your support team to manage calls more efficiently and to provide a better service.

Call Information as Parameters

  • ServiceTonic Telephony Page has been specifically designed to be launched by the telephony systems upon answering a call.
  • A special URL is provided by ServiceTonic so that telephony system can call it passing the call information as parameters.

Call Information as Parameters

  • Forget the need to update your ServiceTonic app. with a powerful web-app every time you access ServiceTonic from your mobile device it is already updated version.
  • Optimized for iOS, Android and Windows Phone.
  • Very fast and easy-to-use.
  • Available for both agents and customers (mobile portal)
  • Agents can execute quick actions on tickets with swipe.

Ticketing System

Define which content is available in mobility and configure views, fields, user roles… all from the Admin Portal easily and without coding.
 

  • The URL opens in the agent’s default web browser showing information about current caller and all the open tickets for the caller.
  • The agent that takes the call can either access one of the existing tickets or create a new ticket automatically assigned to the caller.

Ticketing System

Define which content is available in mobility and configure views, fields, user roles… all from the Admin Portal easily and without coding.
 

  • The URL opens in the agent’s default web browser showing information about current caller and all the open tickets for the caller.
  • The agent that takes the call can either access one of the existing tickets or create a new ticket automatically assigned to the caller.

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