HELP DESK SOFTWARE FOR HEALTHCARE
A Help Desk System that really combines all areas of HealthCare Support and makes it Centralised
CENTRALISE SERVICE DESK OPERATIONS AROUND ALL AREAS OF HEALTHCARE SUPPORT
The Digitalization Challenge in Front of Healthcare Providers
The Health Care Industry, like all other industries, is being impacted by the trend of Digitization. This is generating huge amounts of health care related data.
This is really good for the patient, because he has ready access to his medical records. However, the traditional IT departments of the Healthcare related industries are experiencing a lot of challenges as they are still using outdated support methodologies which work in silos and are not able to embrace the digitization trend.
Patients are looking for self-help, on demand services around their healthcare information. To make this a reality, the healthcare organizations need a solution that works great for IT support, can be extended to other departments such Facilities management, Vendor Management etc. and is not a huge investment to start with.
Learn more downloading ServiceTonic Solution Brief for Healthcare Industries.
ServiceTonic Works Great for Healthcare Customer and Support Service
And Is The Right Tool to Automate Many Services
IT Service Desk
Resolve IT Issues Quickly with a Easy Deployable Solution that is very quick to learn.
Suggestion Box / Claims / Requests / Referrals.
Report, Solve and Suggest Improvements.
Environmental Requests / Incident Tracking.
Physical security (Police)
Incident Tracking / Access Requests.
Track Drug Reaction and Secondary Effects.
Hospital Facilities Management
Incident Tracking and Preventive Maintenance
Palliative Care Case
Record, Track and Learn.
Requests / Incident Tracking
Incident Tracking and Preventive Maintenance.
Customer, User and Patient.
Easily Escalate Incidents Related to Emergency Situations to Proper Predefined Teams.
Track each Ticket Through to Resolution and Run Reports to Track KPIs
We Ensure a Quick Implementation and Great Support!
A Quick Installation that Integrates IT and Other Internal Services
Using the ServiceTonic Solution, a Healthcare organization can easily automate their internal IT processes.
IT management software fully customizable without coding
Use the Multi-Service Area feature to deploy separate one stop location to manage Healthcare Facilities, Internal human resources management, vendor management etc, all from a single tool.
Optimize operational costs
Since all the data resides at one place it relieves the organization of data duplication and out of sync situation. They do not have to build separate integration around different tools for different departments.
A team of ITIL® certified consultants at your service
The quality of our service is guaranteed by certified consultants at various levels of ITIL®.
* ITIL® is a registered trademark of Axelos Limited.