Centralise Service Desk Operations Around all Areas of Healthcare Support

The Digitalization Challenge in Front of Healthcare Providers

The Health Care Industry, like all other industries, is being impacted by the trend of Digitization. This is generating huge amounts of health care related data.

This is really good for the patient, because he has ready access to his medical records. However, the traditional IT departments of the Healthcare related industries are experiencing a lot of challenges as they are still using outdated support methodologies which work in silos and are not able to embrace the digitization trend.

Patients are looking for self-help, on demand services around their healthcare information. To make this a reality, the healthcare organizations need a solution that works great for IT support, can be extended to other departments such Facilities management, Vendor Management etc. and is not a huge investment to start with.

Learn more downloading ServiceTonic Solution Brief for Healthcare Industries.

ServiceTonic Works Great for Healthcare Customer and Support Service

And Is The Right Tool to Automate Many Services

IT Service Desk

Resolve IT Issues Quickly with a Easy Deployable Solution that is Very Quick to Learn

Human Resources

Suggestion Box / Claims / Requests / Referrals

Compliance Tracker

Report, Solve and Suggest Improvements


Environmental Requests / Incident Tracking

Physical security (Police)

Incident Tracking / Access Requests

Pharmacological Incidence


Track Drug Reaction and Secondary Effects

Hospital Facilities Management

Incident Tracking and Preventive Maintenance

Palliative Care Case

Record, Track and Learn

Data Privacy

Requests / Incident Tracking

Medical equipment

Incident Tracking and Preventive Maintenance

Complaint Tracker

Customer, User and Patient

Emergency Response

Easily Escalate Incidents Related to Emergency Situations to Proper Predefined Teams

Track each Ticket Through to Resolution and Run Reports to Track KPIs

We Ensure a Quick Implementation and Great Support!

A Quick Installation that Integrates IT and Other Internal Services

Using the ServiceTonic Solution, a Healthcare organization can easily automate their internal IT processes. 

Optimize operational costs

Since all the data resides at one place it relieves the organization of data duplication and out of sync situation. They do not have to build separate integration around different tools for different departments.

IT management software fully customizable without coding

Use the Multi-Service Area feature to deploy separate one stop location to manage Healthcare Facilities, Internal human resources management, vendor management etc, all from a single tool. 

A team of ITIL® certified consultants at your service

The quality of our service is guaranteed by certified consultants at various levels of ITIL®.

* ITIL® is a registered trademark of Axelos Limited.

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