Connecting to the Insured
Product Sheet

Connecting to the Insured

Create more long lasting relationships by delivering fast and complete service to your customers = Make them smile.

Gobal Insurance companies are always looking for better ways to service their customers. In doing this, these companies they are also looking at ways to boost efficiency, improve processes and meet the regulations and compliance related to the industry.

With ServiceTonic automation platform, they can minimize this risk by standardizing the processes that are more aligned to business requirements.

This automation will reduce staff time in going back and forth between them and drastically reduce errors, thereby minimizing the risk of noncompliance.

ServiceTonic Software Integrates Cloud and Mobile Technology with Customer Self-Service Capabilities

Faster Service and 24/7 Access to Insurance Information

Proactive Helpdesk with ServiceTonic

Agents have a quick view of customer history, allowing them to predict issues and provide quick solutions.

IT Service Management

Automate your IT processes and provide superior support to your internal users

All hands approach

With work flow automation each request from a client can be easily split into multiple sub-tasks. Multiple agents can work on the same request.

Priority Assignment

Prioritise your high-value customers and improve your Customer Experience.

Multi-channel Enquiry Management

Your agents can raise a ticket to deal with telephone, email, user portal and chat.

Centralized Case Management

All related documents for a case can be accessed at a single place with work log reporting to audit what was done by whom and when.

Integrations

Integrations with most systems to fetch, update or provide data is easily possible using different Methods of integrations.

Reporting and Dashboard

From Live Dashboards to judge the current health of your services to custom reports, we got them all.

Data Privacy

We know you take data privacy seriously. So do we. Just to name a few, ServiceTonic provides for Role based, Location based, Service based validation and authentication.

Track each Ticket Through to Resolution and Run Reports to Track KPIs

We Ensure a Quick Implementation and Great Support!

Improve Customer Service

Customers can access policies on mobile devices & desktops from any Internet enabled device.

Increase Productivity

Reducing general service requests frees up time for agents to focus on larger issues.

Decrease Response Time

Activity notifications are instantly sent to agents when customers electronically request changes.

Increase Satisfaction

Provide the ability to your users to reach you either in person or online.

Want to get started with us?

Never miss an opportunity to help customers better.

Schedule a Live Demo