Help Desk Software for Insurance Companies

Customer Support Software for Modern Finance Services

Connecting to the Insured

Create more long lasting relationships by delivering fast and complete service to your customers = Make them smile.

Gobal Insurance companies are always looking for better ways to service their customers. In doing this, these companies they are also looking at ways to boost efficiency, improve processes and meet the regulations and compliance related to the industry.

With ServiceTonic automation platform, they can minimize this risk by standardizing the processes that are more aligned to business requirements.

This automation will reduce staff time in going back and forth between them and drastically reduce errors, thereby minimizing the risk of noncompliance.

ServiceTonic Software Integrates Cloud and Mobile Technology with Customer Self-Service Capabilities

Faster Service and 24/7 Access to Insurance Information

Proactive Helpdesk with ServiceTonic

Agents have a quick view of customer history, allowing them to predict issues and provide quick solutions.

IT Service Management

Automate your IT processes and provide superior support to your internal users

All hands approach

With work flow automation each request from a client can be easily split into multiple sub-tasks. Multiple agents can work on the same request.

Priority Assignment

Prioritise your high-value customers and improve your Customer Experience.

Multi-channel Enquiry Management

Your agents can raise a ticket to deal with telephone, email, user portal and chat.

Centralized Case Management

All related documents for a case can be accessed at a single place with work log reporting to audit what was done by whom and when.

Integrations

Integrations with most systems to fetch, update or provide data is easily possible using different Methods of integrations

Reporting and Dashboard

From Live Dashboards to judge the current health of your services to custom reports, we got them all

Data Privacy

We know you take data privacy seriously. So do we. Just to name a few, ServiceTonic provides for Role based, Location based, Service based validation and authentication.