Help Desk Software for Insurance Companies
Customer Support Software for Modern Finance Services
Connecting to the Insured
Create more long lasting relationships by delivering fast and complete service to your customers = Make them smile.
With ServiceTonic automation platform, they can minimize this risk by standardizing the processes that are more aligned to business requirements.
This automation will reduce staff time in going back and forth between them and drastically reduce errors, thereby minimizing the risk of noncompliance.
ServiceTonic Software Integrates Cloud and Mobile Technology with Customer Self-Service Capabilities
Faster Service and 24/7 Access to Insurance Information
Proactive Helpdesk with ServiceTonic
Agents have a quick view of customer history, allowing them to predict issues and provide quick solutions.
IT Service Management
Automate your IT processes and provide superior support to your internal users
All hands approach
With work flow automation each request from a client can be easily split into multiple sub-tasks. Multiple agents can work on the same request.
Prioritise your high-value customers and improve your Customer Experience.
Multi-channel Enquiry Management
Your agents can raise a ticket to deal with telephone, email, user portal and chat.
Centralized Case Management
All related documents for a case can be accessed at a single place with work log reporting to audit what was done by whom and when.
Integrations with most systems to fetch, update or provide data is easily possible using different Methods of integrations
Reporting and Dashboard
From Live Dashboards to judge the current health of your services to custom reports, we got them all
We know you take data privacy seriously. So do we. Just to name a few, ServiceTonic provides for Role based, Location based, Service based validation and authentication.
Track each Ticket Through to Resolution and Run Reports to Track KPIs
We Ensure a Quick Implementation and Great Support!
Improve Customer Service
Customers can access policies on mobile devices & desktops from any Internet enabled device.
Decrease Response Time
Activity notifications are instantly sent to agents when customers electronically request changes.
Reducing general service requests frees up time for agents to focus on larger issues.
Provide the ability to your users to reach you either in person or online.