Help Desk Software for Insurance Companies

Service desk software for insurance companies, with which to strengthen their business and offer better services to their policy holders.

Implement ServiceTonic

Help Desk para Universidades y Centros Educativos

Connecting to the Insured

Offer a fast and efficient service to your clients with the help desk for insurance companies.

Global Insurance companies are always looking for better ways to service their customers. In doing this, these companies they are also looking at ways to boost efficiency, improve processes and meet the regulations and compliance related to the industry.

With ServiceTonic automation platform, they can minimize this risk by standardizing the processes that are more aligned to business requirements.

This automation will reduce staff time in going back and forth between them and drastically reduce errors, thereby minimizing the risk of noncompliance.

Improve your customer experience

Help Desk benefits for insurance companies

ServiceTonic Software integrates Cloud and Mobile technology with self-service capabilities for your insurees

Proactive Helpdesk with ServiceTonic

Agents have a quick view of customer history, allowing them to predict issues and provide quick solutions.

All hands approach

With work flow automation each request from a client can be easily split into multiple sub-tasks. Multiple agents can work on the same request.

Multi-channel Enquiry Management

Your agents can raise a ticket to deal with telephone, email, user portal and chat.

Integrations

Integrations with most systems to fetch, update or provide data is easily possible using different Methods of integrations.

IT Service Management

Automate your IT processes and provide superior support to your internal users.

Priority Assignment

Prioritise your high-value customers and improve your Customer Experience.

Centralized Case Management

All related documents for a case can be accessed at a single place with work log reporting to audit what was done by whom and when.

Data Privacy

We know you take data privacy seriously. So do we. Just to name a few, ServiceTonic provides for Role based, Location based, Service based validation and authentication.

Help desk for insurance companies based on ITIL

Count on a fast implementation of our software in your insurance company, always performed by a team of ITIL certified consultants who will support you in all the processes from ticket generation to obtaining reports showing the results of the tickets.

Customer Service with Servicetonic Help Desk Software

Improve the service to the insured

Insurees can access the creation and consultation of their reports from any device with Internet access.

Help desk for insurance companies based on ITIL

Improve the service to the insured

Insurees can access the creation and consultation of their reports from any device with Internet access.

Increase Productivity

Reducing general service requests frees up time for agents to focus on larger issues.

Increase satisfaction

Provide your customers or policy holders with the ability to reach your customer service team, either in person or digitally.

Increase satisfaction

Provide your customers or policy holders with the ability to reach your customer service team, either in person or digitally.

Reduce response time

Activity notifications are instantly sent to agents when insurees electronically make changes to open tickets related to their reports.

Improve services at your insurance company

Optimize the management in your insurance company with ServiceTonic, improving its management and reducing operational costs, processes and time.

On Cloud

Try it On Cloud