ServiceTonic | Help Desk Software

Problem Management

Improving quality, speed and efficiency of IT service provided by automating through ITIL based Problem Management Process.

Increase the quality and efficiency of your services

ITIL METHODOLOGY

ServiceTonic was developed according to the philosophy that problem management should be aligned with best practice.
The model used is ITIL and implementing the best practices specified in the Problem Management Process Model.

Link Problem Management

Link Problem Management with Incident Management and CMDB.

Relations

Workarounds found for a problem will be automatically transferred to related tickets.

Solutions

When a workaround is found notifications are automatically sent to all related incidents.

Notifications

Solve one problem and notify all related incidents by transferring the solution.

Generate Problems

Generate problems directly from tickets (incidents) by using business rules or manually.

Problem Management Dashboard

  • Complete overview :
    Have a complete overview of reported problems around your service area with the customizable problem management dashboard.

Problem Management Dashboard

  • Complete overview :
    Have a complete overview of reported problems around your service area with the customizable problem management dashboard.

ITIL Certified

ITIL Certified:
Problem Management process by ServiceTonic is Pink Verify 2011 compliant.

ITIL Certified

ITIL Certified:
Problem Management process by ServiceTonic is Pink Verify 2011 compliant.

Managing Your Business Doesn’t Have to Be Hard