Problem Management

ITIL best practices to improve the quality of your services

Gestión problemas

Improve the Quality, Speed and Efficiency of Your It Service

Help Desk software | ITIL | ITIL best practices

ITIL-based problem management

Improve the quality, speed and efficiency of your IT service provided by automation through the ITIL-based problem management process.

Gestión de problemas ITIL

ITIL Methodology

Increase the quality and efficiency of your services

ServiceTonic was developed in accordance with the philosophy that problem management should be aligned with best practices.
The model used is ITIL and the best practices specified in the Problem Management Process Model.

Links

Link Problem Management with Incident Management and CMDB.

Relations

Workarounds found for a problem will be automatically transferred to related tickets.

Solutions

When a solution is found notifications are automatically sent to all related incidents.

Generate Problems

Generate problems directly from tickets (incidents) manually or by using business rules.

Problem Control

Manage controls following ITIL’s best practices

Problem Management Dashboard

  • Complete Vision: Have a complete overview of reported problems around your service area with the customizable problem management dashboard.
Cuadro de mando de la gestión de problemas
ITIL

ITIL Certified

ITIL Certified:
The Problem Management process by ServiceTonic is Pink Verify 2011 compliant.

ITIL Certified

ITIL Certified:
The Problem Management process by ServiceTonic is Pink Verify 2011 compliant.

ITIL

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