Increase the quality and efficiency of your services
ServiceTonic was developed according to the philosophy that problem management should be aligned with best practice.
The model used is ITIL and implementing the best practices specified in the Problem Management Process Model.
Link Problem Management
Link Problem Management with Incident Management and CMDB.
Workarounds found for a problem will be automatically transferred to related tickets.
When a workaround is found notifications are automatically sent to all related incidents.
Solve one problem and notify all related incidents by transferring the solution.
Generate problems directly from tickets (incidents) by using business rules or manually.