ServiceTonic | Help Desk Software
Problem Management
Improving quality, speed and efficiency of IT service provided by automating through ITIL based Problem Management Process.
Increase the quality and efficiency of your services
ITIL METHODOLOGY
ServiceTonic was developed according to the philosophy that problem management should be aligned with best practice.
The model used is ITIL and implementing the best practices specified in the Problem Management Process Model.
Link Problem Management
Link Problem Management with Incident Management and CMDB.
Relations
Workarounds found for a problem will be automatically transferred to related tickets.
Solutions
When a workaround is found notifications are automatically sent to all related incidents.
Notifications
Solve one problem and notify all related incidents by transferring the solution.
Generate Problems
Generate problems directly from tickets (incidents) by using business rules or manually.
Problem Management Dashboard
- Complete overview :
Have a complete overview of reported problems around your service area with the customizable problem management dashboard.
Problem Management Dashboard
- Complete overview :
Have a complete overview of reported problems around your service area with the customizable problem management dashboard.
ITIL Certified
ITIL Certified:
Problem Management process by ServiceTonic is Pink Verify 2011 compliant.
ITIL Certified
ITIL Certified:
Problem Management process by ServiceTonic is Pink Verify 2011 compliant.
Problem Management process by ServiceTonic is Pink Verify 2011 compliant.
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