ServiceTonic | Help Desk Software

Integration

Seamlessly Integration with your corporate system

Easy integration with corporate systems

Integration with user directories

ServiceTonic provides out of the box integration with your LDAP User Directory (MS Active Directory and Open LDAP), corporate email server, corporate data bases and easy integration with any other third-party business software.

Link Contact List

Link Contact List to corporate directories of users, whether based on LDAP or corporate databases.

Multiple contact lists

Work with several Contact Lists at a time. Define login access based on dynamic contact lists.

Databases

Lookup on corporate databases and integrate returned data into a ticket.

Dynamic Links

Define dynamic links to external URLs using variables assigned to ticket fields.

Integration

Execute OS commands or scripts or scripts to integrate with external software or to retrieve data from them.

Access to external databases

  • Consult data from an external source and integrate them into the fields of a ticket.
  • Supports integration with MySQL, Oracle, MS SQL Server and DB2 databases.

Access to external databases

  • Consult data from an external source and integrate them into the fields of a ticket.
  • Supports integration with MySQL, Oracle, MS SQL Server and DB2 databases.

System processes execution

Run any process, from a script in Linux to an executable in Windows, through a ticket attribute, a business rule or the manual intervention of an agent.

System processes execution

Run any process, from a script in Linux to an executable in Windows, through a ticket attribute, a business rule or the manual intervention of an agent.

Web Services (API)

Your corporate applications can directly interact with ServiceTonic using REST and SOAP-based Web Services.

Dynamic Web Links

Define a dynamic URL (web link) easily with the information uploaded on a ticket, in order to consult or interact with external systems.

Dynamic Web Links

Define a dynamic URL (web link) easily with the information uploaded on a ticket, in order to consult or interact with external systems.

Access control

Use dynamic contact lists to allow the access to corporate systems.

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