Easy integration with corporate systems
Integration with user directories
ServiceTonic provides out of the box integration with your LDAP User Directory (MS Active Directory and Open LDAP), corporate email server, corporate data bases and easy integration with any other third-party business software.
Link Contact List
Link Contact List to corporate directories of users, whether based on LDAP or corporate databases.
Multiple contact lists
Work with several Contact Lists at a time. Define login access based on dynamic contact lists.
Lookup on corporate databases and integrate returned data into a ticket.
Define dynamic links to external URLs using variables assigned to ticket fields.
Execute OS commands or scripts or scripts to integrate with external software or to retrieve data from them.
- Consult data from an external source and integrate them into the fields of a ticket.
- Supports integration with MySQL, Oracle, MS SQL Server and DB2 databases.