Help Desk software with Google Maps geolocation
Geolocation of contacts, CI’s, tickets and field agents
Geolocated elements in Google Maps
Locate your clients, assets, tickets, and field agents on a cartographic basis, which will allow you to quickly know which tickets associated with your clients or CIs are resolved or pending to be managed by your agents.
Integration with Google Maps
Cartographic base to geolocate elements
The cartographic positioning of these elements will allow you to assign an available field agent to a ticket opened by a client also located on the map.
This will allow you to improve the service you provide to your customers.
Geolocate contacts or clients on Google Maps
CI’s or assets
Locate your assets and their incidents on a map and find the best routes to get to them
Tickets and agents
Track the status of tickets and agents: whether the maintenance tasks corresponding to that ticket are being performed, are already finished, or are still pending./p>
Geolocation with Google Maps and ServiceTonic
Geolocate tickets, agents, and CIs on Google Maps
Geolocation of contacts or clients
- Position your contacts or clients on Google Maps integrated in ServiceTonic as a saved search
- Filter a single contact or customer and see the information linked to it
- Directly access the element’s location on Google Maps
Geolocation of tickets and agents
See tickets in the map with a time planning, and distinguish, based on color, if it is already managed, being worked on, or still pending management by an agent.
With the geolocation of agents and knowledge of their status, assign a ticket from a contact to the closest available agent.
Find out how ServiceTonic® supports you delivering superior service, working efficiently, and having happier customers.