Technical Specifications

ServiceTonic is a 100% Web-based application

We detail the technical information and specifications necessary for the proper functioning of our help desk software.

TECHNICAL INFORMATION

ServiceTonic combines flexibility and power to be a 100% web-based application but with the agility and functional richness of a desktop application.

ServiceTonic does not require installing any client and access to the application is done through any web browser.

All the configuration of the tool is done through the user interface itself without the need to program.

ServiceTonic is cross-platform and can be installed on both Windows platforms and Linux servers and supports the main databases including MS SQL Server and MySQL.

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Specifications

OS
MS Windows Server 2008 32/64 bits | 2008 RS 64 bits | 2012 64 bits Linux 32/64 bits for Intel architecture

Database
MS SQL Server 2019 | MySQL

Mail
Integration with the main email servers including MS Exchange as well as any other that supports the SMTP protocols | POP3 / IMAP or its safe equivalents.

Clients Agents
Google Chrome | Mozilla Firefox | Safari | MS Internet Explorer

Final user
Apple iOS | Android | Windows Mobile