Manage Support Tickets from Your Inbox

Turn customer emails into support tickets, personalize replies, and keep users informed at all times.

Email Integration

Create support tickets directly from user emails

Turn Emails into Support Tickets

ServiceTonic lets you automatically create tickets from incoming emails. Use predefined rules to link each email to its corresponding ticket thread—no manual input needed.

Integration with email providers

Convert Incoming Emails into Tickets

Every message becomes a ticket, avoiding manual work and ensuring faster response times.

Efficient Ticket Management

Agents can reply directly from the ticket without changing tools. Everything stays in sync-email, ticket thread, and customer history.

Custom Reply Templates

Create predesigned email templates for fast, consistent replies that match your company branding.

Notification Automation

Set up business rules to trigger alerts based on ticket events: assignment, closure, due date, escalation, etc.

Benefits of Email Integration for Your Clients

Designed to offer a seamless and fully customizable experience for agents and users to manage their requests in an agile and efficient way.

Instant Response Delivery

Instant Response Delivery

Clients get updates right away as soon as your team replies from within ServiceTonic.

Clear Ticket Tracking

Clear Ticket Tracking

Users can easily follow the progress of their requests. Every status update is sent via email.

Branded Communication

Professional, Branded Communication

Use custom templates to send polished, brand-aligned messages that reinforce your company’s image.

Access to Relevant Documentation

Access to Relevant Documentation

Emails can include attachments like manuals, guides, or instructions—everything the user needs.

How to Integrate Your Email

Connect POP, IMAP, or Microsoft 365/Exchange accounts with ease. Every received email becomes a ticket.
From mail-to-ticket conversion to automatic customer notification, the entire process can be configured to work without manual intervention.
Define filters, automatic assignments and ticket prioritization based on sender, subject, keywords or other custom parameters.
Every interaction, response, attachment and status change is logged for full traceability.

Fully Customizable without Coding

Tailor ServiceTonic to your processes and workflows using an intuitive interface—no programming needed.

Expert Support from Day One

Our team helps you implement and configure everything for a smooth, efficient support experience.

ISO 27001 Certified

Your data is secure. We follow strict information security standards to ensure compliance and peace of mind.

Improve Your Customer Service Through Email

Connect your inbox to ServiceTonic and boost operational efficiency, user satisfaction, and internal team alignment.

Improve Your Customer Service Through Email

Connect your inbox to ServiceTonic and boost operational efficiency, user satisfaction, and internal team alignment.