User Portal for Faster and More Efficient Support

Provide your clients and internal users with centralized access to all IT services and support requests

Enable customer self-service through the User Portal

User Portal for Your Customers

Transform the support experience by combining autonomy, speed, and the power of AI trained with your organization’s own knowledge.

24/7 Support
Trainable AI Agents
Reduction of repetitive tickets
Greater user autonomy
Improved response time and satisfaction

Configure Your User Portal

Designed to provide a smooth, fully customizable experience so agents and users can manage their requests quickly and efficiently.

Ticket Logging and Tracking

Allow users to log incidents and check the status of their requests in real time.

Service Catalog

Provide users with a simple way to request services online through a structured and accessible catalog.

AI Agents

Instant responses from AI Agents trained with your documentation, internal links, knowledge base, and ticket history.

Integrated Knowledge Base

Direct access to articles, guides, and FAQs, allowing users to find answers before creating a request.

Chat

Offer immediate support from your team through the chat channel.

Company Communications

Centralize your company’s internal communication in one place.

Benefits of Incident Management with ServiceTonic

Optimize the experience of your customers and users with efficient and structured incident management. Resolve issues quickly, reduce wait times, and deliver high-quality service.