Email integration

Full email integration into corporate environments

Service Desk and Incident Management

Automatically convert incoming emails into tickets

Service Desk | Ticket Management | Customer Service

Automatic Ticket Creation via Incoming Support Email

With ServiceTonic help desk software, automatically convert incoming emails into tickets, send acknowledgment notifications and reply those tickets by simply adding a new comment in the application.

Dashboard con tickets desde un correo

Full two-way email integration

Create tickets from incoming emails and reply them all within the application

Creation

Create tickets from incoming emails to your service desk.

Reply

Reply by adding a ticket comment that will be automatically notified by email.

Attached files

Include attachments from incoming emails automatically as attachments to the ticket.

Templates for answers

Define notifications using custom HTML templates.

Business Rules

Define Business Rules to update status based on email response.

Notifications

Notifications can be customized per the receiver’s language.

SMS

Also enable SMS notifications.

Easy integration

Use your corporate email system

Compatible with main email servers

  • Direct integration with email servers that use standard protocols including SMTP, POP3 and IMAP with its secure extensions
  • Also direct integration with popular email systems like Exchange, Office 365 and Gmail.
Integración con correo
plantillas de correo

HTML Notification Templates

Define separate email templates for different notification processes for example ticket creation, update, closure, survey, scheduled reports and more.

Customize templates by agent, contact or cc, with your corporate image and external links.

HTML Notification Templates

Define separate email templates for different notification processes for example ticket creation, update, closure, survey, scheduled reports and more.

Customize templates by agent, contact or cc, with your corporate image and external links.

plantillas de correo

Notification Rules

Define notifications based on Business Rules and Workflows that can be defined by the administrator for different proceses, all under the service desk.

Configure rules to suppress notifications from unwanted email addresses or massive email blasts.

Reglas de notificación

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Find out how ServiceTonic® supports you delivering superior service, working efficiently, and having happier customers.