ITSM software aligned with ITIL®

Improve IT management by implementing ITSM best practices

ServiceTonic enables you to standardise processes, improve service quality and enhance control. It also boosts productivity through automation and helps increase the value that IT brings to the business by following ITIL best practices.

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Automation, traceability and control for any support equipment.

ITIL® applied to your ITSM software, without the complexity

Our ITIL®-compliant ITSM software enables you to manage and automate support processes in a structured, standardised and measurable way, thereby improving service quality and driving continuous improvement.

Standardised processes
Greater control
Greater productivity
Better user experience
Greater value added to the business

ITIL® processes/practices supported by ServiceTonic

ServiceTonic enables you to implement the most operational ITIL® processes (ITIL® 4 practices), including the following:

Incident management

Prioritise and resolve issues more quickly with automatic classification, escalation and SLA management.

CMDB

Link tickets, assets and services to assess impact and prioritise based on real-world context.

Knowledge management

Encourage self-service and reduce the workload on staff with a knowledge base linked to tickets.

Service Catalogue

Organise frequently asked questions using guided forms, automation and approvals.

Problem management

Identify recurring issues and reduce the number of repeat incidents by addressing the root cause.

SLA and Service Levels

Deliver on your commitments with real-time alerts, escalations and customised reports.

Fewer incidents, greater control and better service with ITSM software aligned with ITIL

ITSM software aligned with ITIL doesn’t just organise support: it improves operations.
With ServiceTonic, you can:

Reduced resolution times

It automatically categorises and prioritises tickets and provides quick responses to enquiries.

Improve SLA compliance

Configure SLAs by priority, service or customer, with alerts and automatic escalation before they are breached.

Reduction in incidents

It identifies recurring issues, links tickets to problems, documents the root cause and provides solutions.

Insight into the current status of requests

See the number of tickets, assigned agents and open requests in real time. Make decisions based on real-time data.

Extend ITSM best practices across the entire organisation (ESM)

Enterprise-wide ESM software

ServiceTonic enables ITSM best practices to be extended to other areas of the business under the ESM (Enterprise Service Management) philosophy

RRHH

Transform HR into a more agile, connected and people-centred department by optimising all processes with ServiceTonic.

General services

Optimise facilities management with smart, automated processes.

Customer service

Make it easier to engage with your customers and streamline support processes by building lasting relationships through excellent service.

Marketing

Greater agility, coordination and efficiency in campaigns.

Finance

Centralise financial requests and approvals on a single platform.

Configurable software

Flexible, configurable software that requires no programming, tailored to your company’s specific requirements.

Great support team

You can rely on a highly qualified team to provide you with support and advice right from the start.

Security and trust for your organisation

We prioritise information security in every process and hold ISO 27001 certification to back this up.

Discover a comprehensive ITSM software solution with ITIL® processes

Find out about all the product’s features and how ServiceTonic works as an AI-powered ticketing tool.

Request a demo now

Discover a comprehensive ITSM software solution with ITIL® processes

Find out about all the product’s features and how ServiceTonic works as an AI-powered ticketing tool.

Request your personalised demo now