Transform Your Users’ Experience with an Intuitive Service Catalog

Centralize all your services on a modern, easy-to-use platform. Empower your employees to request services autonomously and improve the efficiency of your support team.

Catálogo de servicios con ST

Empower your users and streamline the management of your support teams.

Why implement a Service Catalogue?

The ServiceTonic Services Catalogue transforms the way your organisation manages requests and significantly improves user satisfaction.

Portal de usuario para un mejor soporte

Reduces resolution times

Automate recurring requests and reduce resolution times by up to 40% with predefined workflows.

Improve the user experience

It provides an intuitive portal where users can request services without having to contact support teams.

Boost productivity

Free your IT team from repetitive tasks so they can focus on strategic projects.

Control and compliance

Maintain control over who can request which services and ensure regulatory compliance.

Advanced analytics

Get real-time insights into the most frequently requested services and team efficiency.

Rapid implementation

Set up your service catalogue in days, not months, with the help of our support team.

Key features of the Service Catalogue

Everything you need to create an exceptional customer experience.

Control total del servicio

Customisable catalogue

Design a Services Catalogue on the ServiceTonic User Portal that reflects your company’s identity with custom colours and logos.

Diseño adaptable a las necesidades del usuario

Search and filters

Users can quickly find what they need thanks to the advanced search and categorisation.

Configuración sencilla

Favourites and Highlights

Let your users create their own list of favourite products and services.

Toma de decisiones informadas

Flexible configuration

Tailor each service to your needs with customisable forms and dynamic fields.

Control total del servicio

Customisable catalogue

Design a Services Catalogue on the ServiceTonic User Portal that reflects your company’s identity with custom colours and logos.

Control total del servicio

Search and filters

Users can quickly find what they need thanks to the advanced search and categorisation.

Control total del servicio

Favourites and Highlights

Let your users create their own list of favourite products and services.

Control total del servicio

Flexible configuration

Tailor each service to your needs with customisable forms and dynamic fields.

Use cases for the Service Catalogue

Manage requests from IT, HR, Facilities, Procurement and all your departments via a single portal

IT

Technological equipment

  • Laptop or desktop PC

  • Company mobile phone and tablet

  • Monitor, keyboard and peripherals

  • Replacement of damaged equipment

  • Credentials

  • Registration of an IT position

  • Connections

Human Resources

Employee management

  • Holiday request

  • Training and courses

  • Certificates and documentation

  • Change of shift or department

  • Travel

Facilities and maintenance

Installation services

  • Equipment repair

  • Parking application

  • Internal relocations

  • Request for equipment

  • Security and access

Use cases for the Service Catalogue

Manage requests from IT, HR, Facilities, Procurement and all your departments via a single portal

IT

Technological equipment

  • Creating users and access rights

  • Allocation of equipment

  • Onboarding into corporate systems

  • Workspace settings

Human Resources

Employee management

  • Holiday request

  • Training and courses

  • Certificates and documentation

  • Change of shift or department

  • Travel

Facilities and maintenance

Installation services

  • Equipment repair

  • Parking application

  • Internal relocations

  • Request for equipment

  • Security and access

Frequently Asked Questions

Everything you need to know about the Services Catalogue

A service catalogue is a centralised portal where employees can request any service they need: from IT (equipment, software, access) to HR (holidays, training, certificates), Facilities (parking, maintenance, relocations) or Procurement (equipment, licences, supplies). It is a tool that organises all the company’s services in one place, following ITIL and service management best practices.

Yes, absolutely. You can create as many Service Catalogues as your departments require, whether for IT, HR or any other department that needs support, and grant access to users based on their roles.

No, ServiceTonic’s service catalogue is cross-departmental. Although service catalogues have traditionally been associated solely with IT, our solution enables any department (IT, HR, Facilities, Procurement, Legal, Marketing, etc.) to offer its services via the portal. Employees can submit requests for any requirement, and each ticket is automatically assigned to the relevant department or agent.

Yes, security is our top priority. We use end-to-end encryption and comply with regulations such as the GDPR and ISO 27001. All data is stored in certified data centres in Europe.

Why choose ServiceTonic?

Configurable and scalable platform

Our platform adapts to your company’s specific needs. Customise workflows, forms, integrations and processes without any limits. Scale from 10 to 10,000 users whilst maintaining the same performance and efficiency.

Safety is our priority

We are certified to ISO 27001, the international standard that ensures best practice in information security. Your data and that of your employees is protected in accordance with the highest standards of security and regulatory compliance.

Dedicated support

Our team of experts is there to support you right from the start. We set up the Catalogue with you and provide ongoing training and support to help you get the most out of the platform.

Ready to transform your service management?

Join the companies that have already modernised their service catalogue with ServiceTonic. Request a personalised demo with no obligation.

Ready to transform your service management?

Join the companies that have already modernised their service catalogue with ServiceTonic. Request a personalised demo with no obligation.