Help Desk Software with Integrated AI

Enhance Your Service Management

ServiceTonic provides your agents with intelligent tools to optimize their work and improve user support.

AI Consulting Help Desk

| Text Enhancement | Ticket and History Translation | Ticket Summarization | Natural Language Queries | Virtual Assistants| Text Enhancement | Ticket and History Translation | Ticket Summarization | Natural Language Queries | Virtual Assistants

The full power of AI in your Help Desk software

Enhance your support with improved efficiency—boost productivity, accelerate response times, and elevate customer satisfaction.

Elevate customer satisfaction

AI-powered, more motivated agents

Reduce workload

Increase productivity

Help Desk con IA

Offer your customers instant answers

ServiceTonic AI enables you to offer quick and efficient solutions to your customers.

Virtual Agents

Always available, handling inquiries and responses in natural language. Clear and concise answers.

Immediate Solutions

Reduce response times for user requests. Enhance self-service capabilities.

No Schedules

Ensure your users get the information they need anytime, without relying on agent availability.

Streamline Your Agents’ Work

Deploy multiple AI Agents and free your team from repetitive tasks, allowing them to focus on high-value topics.

Multiple specialized AI Agents

Deploy your own army of specialized AI agents to efficiently manage a variety of requests.

Out of the box

AI is seamlessly integrated into ServiceTonic, eliminating technical complexity and removing the need for third-party applications or integrations.

Maximum Security

AI with built-in security based on ServiceTonic’s permission system.

Provide Your Customers with Instant Answers

ServiceTonic AI enables you to offer quick and efficient solutions to your customers.

Virtual Agents

Always available, handling inquiries and responses in natural language. Clear and concise answers.

Immediate Solutions

Reduce response times for user requests. Enhance self-service capabilities.

No Schedules

Ensure your users get the information they need anytime, without relying on agent availability.

Streamline Your Agents’ Work

Deploy multiple AI Agents and free your team from repetitive tasks, allowing them to focus on high-value topics.

Different intelligences

Possibility of having as many Virtual Assistants as departments you need.

Out of the box

AI is seamlessly integrated into ServiceTonic, eliminating technical complexity and removing the need for third-party applications or integrations.

Maximum Security

AI with built-in security based on ServiceTonic’s permission system.

Accurate Responses with Specialized AI Agents

Configure multiple specialized AI Agents in ServiceTonic to deliver precise answers. An intelligent system determines which AI Agent should respond to each query, ensuring the highest response quality.

Customize Each AI Agent

Define each AI Agent’s behavior through prompts, adjusting tone, language, length, format, and other response characteristics.

Manage Your Own Content

Empower each AI agent with tailored content, including company-specific documentation and web page URLs for comprehensive indexing.

Restricted Access

Grant tailored access to each AI agent based on user-specific conditions, such as role, department, location, or company.

Customize Each AI Agent

Define each AI Agent’s behavior through prompts, adjusting tone, language, length, format, and other response characteristics.

Manage Your Own Content

Equip each AI Agent with its own content, including company-specific documentation or web page URLs for indexing.

Restricted Access

Grant tailored access to each AI agent based on user-specific conditions, such as role, department, location, or company.
Train AI Agents

The Power of AI in One Click

With ServiceTonic Copilot, agents can access a comprehensive ticket history summary in seconds, accelerating understanding and resolution time.

Ticket History Summary

With ServiceTonic Copilot, agents can access a comprehensive ticket history summary in seconds, accelerating understanding and resolution time.

Automatic Summaries

Quick, concise overviews of lengthy conversations between agents and users.

Save Time

Enable agents to grasp key details without sifting through the entire ticket history.

Better Responses

Equipped with clear ticket summaries, agents can offer more informed, effective responses, enhancing customer satisfaction.
Resumir historial ticket con IA
Software help desk con IA para traducción

Ticket Translation

Agents can automatically translate both the ticket history and its summary into the required languages. This feature enables companies to adapt their support to a global audience without language barriers.

Assist Customers Anywhere

Respond to customer inquiries in their native language.

Multilingual Support

Work with multilingual teams without language being a barrier.

Choose the Language

Add the necessary languages to meet your customers’ needs.

Smart Text Writing

ServiceTonic AI helps craft more precise, well-structured, and error-free responses, improving communication in every support ticket.

Error-Free Tickets

Write tickets without spelling or grammatical mistakes.

Better Writing

Provide clear and concise responses with an excellent tone and flawless wording.

Excellent Communication

Ensure professional communication in every interaction with your users.
Writing with AI
Software help desk con IA para traducción

More accurate responses

The AI Agent generates automatic replies that optimize agents’ time and enhance the customer experience.

Contextual drafts

Automatically generate responses based on internal documents, your own URLs, knowledge base, or ticket history.

Adjustable tone and format

Customize formality, length, and style before publishing the suggestion.

Fast implementation

Reduce the time agents spend searching for solutions for your users.

Automatic Ticket Categorization

Let Artificial Intelligence categorize tickets according to your established criteria.

Smart Classification

AI will automatically categorize tickets based on their content and the fields defined within them.
Software help desk con IA para traducción

The Power of AI in One Click

Enhance agent productivity with intelligent features and provide your customers with faster, more efficient, and clearer technical support.

Resumir historial ticket con IA

Ticket History Summary

With ServiceTonic Copilot, agents can access a comprehensive ticket history summary in seconds, accelerating understanding and resolution time.

Automatic Summaries

Quick, concise overviews of lengthy conversations between agents and users.

Save Time

Enable agents to grasp key details without sifting through the entire ticket history.

Better Responses

Equipped with clear ticket summaries, agents can offer more informed, effective responses, enhancing customer satisfaction.
Resumen del historial de tickets con IA

Ticket Translation

Agents can automatically translate both the ticket history and its summary into the required languages. This feature enables companies to adapt their support to a global audience without language barriers.

Assist Customers Anywhere

Respond to customer inquiries in their native language.

Multilingual Support

Work with multilingual teams without language being a barrier.

Choose the Language

Add the necessary languages to meet your customers’ needs.
Traducción de tickets con IA

Smart Text Writing

ServiceTonic AI helps craft more precise, well-structured, and error-free responses, improving communication in every support ticket.

Error-Free Tickets

Write tickets without spelling or grammatical mistakes.

Better Writing

Provide clear and concise responses with an excellent tone and flawless wording.

Excellent Communication

Ensure professional communication in every interaction with your users.
Mejora respuestas con el Help Desk con IA de ServiceTonic

More accurate responses

The AI Agent generates automatic replies that optimize agents’ time and enhance the customer experience.

Contextual drafts

Automatically generate responses based on internal documents, your own URLs, knowledge base, or ticket history.

Adjustable tone and format

Customize formality, length, and style before publishing the suggestion.

Fast implementation

Reduce the time agents spend searching for solutions for your users.
Software help desk con IA para traducción

Automatic Ticket Categorization

Let Artificial Intelligence categorize tickets according to your established criteria.

Smart Classification

AI will automatically categorize tickets based on their content and the fields defined within them.
Software help desk con IA para traducción

As many as you need. Each AI Agent will have its own specialization, configuration, and will only be accessible to the users you define.

You can translate from any language into those defined in ServiceTonic. Currently, the available languages are English, Spanish, French, German, Portuguese, Italian, Chinese, Dutch, Czech, Polish, Swedish, Catalan, and Korean.

You can configure end-user access to specific AI Agents based on multiple criteria, such as role, department, or location. When AI is enabled for a service, all agents within that service have access to Copilot.

You can train your AI Agents using documents in PDF, TXT, JSON, and MD formats, as well as content from one or more URLs. It is also now possible to incorporate the ticket history from your ServiceTonic platform and the topics from your Knowledge Base, enabling more accurate, contextualized, and user-aligned responses.

Absolutely. With translation options available for both ticket responses and history, agents can write solutions in one language and ask AI to translate them into the customer’s preferred language.

Training an AI Agent is simple. You just need to adjust the default prompt to define its behavior according to your needs. For example, you can configure it to generate concise, structured responses in the same language as the query.

You can also associate it with the content you choose and test its performance in the Playground we provide before deploying it into production.

Additionally, you have the full support of the ServiceTonic team, guiding you through the entire process to ensure the efficient integration of AI into your services.