Manage your Help Desk from anywhere

Enable your support team to access, manage and resolve incidents from any device at any time.

Take your Help Desk to the next level: work on the move without sacrificing control and efficiency.

Total mobility for your support team

With ServiceTonic, your Help Desk goes with you. Access from your mobile, smartphone or tablet and manage requests and incidents in real time, wherever you are. Stay productive and in control even when you’re out of the office.

Software de Help Desk en dispositvos móviles

Access from mobile devices, tablets and laptops

ServiceTonic is designed to work without restrictions from any browser-based device, ensuring total flexibility for your technicians.

Optimized interface for working from anywhere

The user experience is intuitive and responsive, adapting to any screen without losing key functionalities.

Real-time notifications and updates

Receive instant alerts about new tickets, status changes or expiring SLAs, even when your team is out of the office.

Incident Management for IT and Technical Support

Optimize your IT service with ServiceTonic. From incident receipt to final resolution, our IT incident software ensures traceability and improves response times.

Incident management for customer service

Centralize all requests in a single agile and powerful platform. Manage incidents and requests efficiently, provide faster responses and increase customer satisfaction.

Preventive maintenance

Optimize the administration of technical incidents by grouping their management in a single system. Automate maintenance tasks in a planned manner and minimize operational downtime.

Increase your Help Desk productivity wherever you are.

Optimize response times and improve operational efficiency by allowing your technical team to manage requests, incidents and tasks from any location. With ServiceTonic, your support never stops, even when you’re out of the office.

Incident resolution without being in the office

Enable your technicians to intervene quickly from the field, reducing downtime and increasing service agility.

Immediate responses

Immediate access to ticket information and customer history reduces diagnosis and resolution times.

Increased end customer satisfaction

Faster and more efficient support translates into more satisfied users and a positive perception of the IT service.

Access ServiceTonic from any mobile device

Accessibility

Fully accessible from any mobile device: iOS, Android or Windows. Your Help Desk always at your fingertips, no matter where you are.

Access to technicians

Your field technicians are always connected. With ServiceTonic, they can view and update tasks in real time, from anywhere, at any time. More agility, better service.

High level of customization

You decide what to display on mobility. With ServiceTonic, easily configure what content of your Help Desk will be available on mobile devices, ensuring an adapted, secure and efficient experience.

Why choose ServiceTonic as your Help Desk software?

Flexible, scalable and customizable

Our Help Desk solution is completely flexible and scalable, designed to fit the processes, size and specific needs of your organization.

Compatible with your existing infrastructure

ServiceTonic integrates with your existing systems (LDAP, Active Directory, mail, etc.), without friction.

Technical support and professional accompaniment

Our team accompanies you from implementation to daily operation, guaranteeing a satisfactory user experience.

Discover what you can do with ServiceTonic on the go

Solicite su demo con un experto

Discover what you can do with ServiceTonic

Request your demo with an expert