Integrates easily dynamic contact lists ServiceTonic with one or more external sources
Contact Lists Integration (LDAP&DB)
Dynamic Contact Lists Module offers the ability to easily integrate ServiceTonic contact lists with one or more external sources based on LDAP directories or connections to corporate databases users.
This module allows to link a contact with one or more LDAP directories including MS Active Directory and Open Directory LDAP (Including Oracle OID). Integration is direct, without the need for import or periodic loads. ServiceTonic access to real-time data from the LDAP directory.
Corporate BBDD integration
This module also allows you to link a contact with an external database containing information about them. The integration is easily done with the major databases including MS SQL Server market, Oracle, MySQL and DB2.
Easy, convenience and flexibility
This module allows to link in few seconds ServiceTonic contact list with one or more LDAP corporate databases or directories Retrieving data in real time as the user, Email, full name, and any other field that is necessary for the management Service such as Phone, role, Location and the Department. Furthermore, these data can be used in other elements such as ServiceTonic reports, queries and business rules.
The mapping of fields defined in ServiceTonic with those for the LDAP directory or the DB is done with just a click and thereafter ServiceTonic contact list details become the same as those that are defined in the LDAP or DB.
Using this module also allows the user authentication is performed against the user account defined in the LDAP directory, or against the username and password stored in the corporate DB without storing user passwords in ServiceTonic, maximizing providing security and access management.