AI-powered customer service software with omnichannel management
ServiceTonic is customer service software that centralizes requests received by email, phone, chat, WhatsApp and the User Portal in a single platform. It lets you manage tickets, automate processes and SLAs, offer AI-powered self-service and monitor service quality through reports and dashboards.
Omnichannel customer service software
Intuitive, powerful and versatile software
ServiceTonic is customer service software that combines omnichannel capabilities with no-code customization to deliver a solution tailored to each company’s needs.
Knowledge Base
Facilitate access to key information and solutions for users and agents, reducing resolution times and improving service efficiency.
Multichannel Software
Receive customer requests through multiple platforms like email, chat, phone, or WhatsApp, all on a single platform.
Help Desk Software
Acts as help desk software, enabling efficient incident management and resolution, tailored to the specific needs of your business.
Customizable Dashboards and Reports
Create customizable dashboards to visualize real-time data, making monitoring more efficient.
Smart self-service portal
Allow users to resolve their issues autonomously using AI, a chatbot, and a knowledge base, and track their requests in real time.
Corporate System Integration
Integrate ServiceTonic with your corporate applications to streamline support team operations.
Benefits of Using Our Customer Service Software
ServiceTonic® simplifies customer interactions, helps build lasting relationships, understands their needs, and provides timely support.
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Increase productivity
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Automate repetitive tasks
- 3Enhance self-service with personalized AI Agents
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Monitor customer satisfaction
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Track real-time request status
Quick Setup
Provide quick access to key information and solutions for users and agents, reducing resolution times and improving service efficiency.
Simple to Use
Receive requests from various channels like email, chat, phone, and WhatsApp on a single platform, ensuring centralized and consistent support.
Fully Customizable
ServiceTonic provides flexibility and speed by allowing workflow and functionality adjustments without programming.
Scalable
ServiceTonic’s customer service software grows with your business and adapts to companies of any size and sector.
Features of Our Customer Service Software
Provide the Best Support
Service Desk and Incident Management
Transform your customer service. Reduce response and resolution times with a powerful Multichannel Service Desk and Knowledge Base.
Process Automation Through Business Rules
Automate key tasks like assigning incidents or sending SLA violation notifications to optimize resources and maximize productivity.
Customer Web Portal with Self-Service
ServiceTonic’s Customer Web Portal allows users to report incidents, check their status in real time, and access the Knowledge Base, fostering self-service and enhancing the user experience.
Enhanced Customer Knowledge
Make smarter decisions with accurate reports, real-time notifications, customizable dashboards, and satisfaction surveys. Leverage insights from service requests to optimize processes and improve results.
Corporate Systems Integration
Connect your customer service software with key corporate applications such as email, telephony systems, and other tools via Web Services. Simplify support team operations and achieve more efficient and integrated management.
Multi-Language Support
Serve customers in various languages by offering content tailored to each language, both in the application and in outgoing emails.
AI-powered customer service software
AI for customers
The built-in AI tools make the most of the company’s information to help customers 24/7.
Virtual agents
Atienden consultas en lenguaje natural y proporcionan respuestas basadas en la información proporcionada por la propia organización.
Instant answers
Se resuelven dudas frecuentes al instante y se reducen los tiempos de espera de los clientes.
24/7 availability
Ofrecen respuestas a los usuarios en cualquier momento sin depender de horarios.
AI for agents
Copilot helps agents handle customer requests quickly throughout the entire ticket lifecycle.
Ticket summaries
Ofrece a los agentes un resumen de las actuaciones del ticket, facilitando su comprensión y reduciendo tiempos.
Suggested solutions
El acceso a la información de la empresa y al historial de los tickets permite al Copilot encontrar soluciones a las peticiones.
Writing improvements
Permite ofrecer a los clientes respuestas bien estrucutradas y sin ningún tipo de error.
Automatic categorization
El Copilot permite la clasificación automática del ticket para agilizar su gestión y asignación.
Give your customers instant answers
ServiceTonic’s AI lets you offer your customers fast, efficient solutions.
Virtual agents
Siempre disponibles, consultas y respuestas en lenguaje natural. Respuestas claras y concisas.
Instant solutions
Reduzca los tiempos de respuesta en las peticiones de sus usuarios. Potencie el autoservicio.
Always available
Garantice que sus usuarios obtengan la información que necesitan en cualquier momento, sin depender del horario de sus agentes.
Streamline your agents’ work
Use multiple AI Agents to free your agents from repetitive tasks so they can focus on high-value work.
Multiple AI agents
Posibilidad de tener tantos Asistentes Virtuales como departamentos necesites.
Out of the box
La IA está disponible en ServiceTonic sin necesidad de terceras aplicaciones ni integraciones.
Maximum security
IA con seguridad integrada basada en los permisos de ServiceTonic.
Automate customer service management
Automate ticket management and streamline your team’s work with rules that automatically assign, categorize, notify and escalate requests. Improve response times, reduce repetitive tasks and stay in control of your service at all times.
Automatic ticket assignment
Request categorization and prioritization
Automatic notifications and reminders
SLA-based escalations and response times
Ticket status updates and tracking
Greater agility, fewer manual tasks
Centralize all your customer service channels
WhatsApp conversations can be turned into tickets and managed directly from ServiceTonic.
Phone
Calls can be logged as tickets to track the request and keep its history.
Chat/Chatbot
Instant resolution of common inquiries, reducing the number of tickets opened for agents.
Teams
Users can submit inquiries and create tickets from Microsoft Teams without switching apps, while tracking stays in ServiceTonic.
Portal de usuario o autoservicio
Let your users create support tickets, find answers to their requests or book the assets they need, all from a single platform.
Turn emails into support tickets and make it easy to reply through the same channel.
Customer service software backed by outstanding support
Our Customer Service Software includes a dedicated support team ready to assist you.
Expandable to Other Corporate Services
Its multiservice capabilities allow each department to manage its requests or incidents.
Quick Implementation and Great Support
A solution with a dedicated support team at your service, ready to assist from day one.
Optimize Costs
Simplify service management on a single ticket platform.
Frequently asked questions
Customer service software is a platform that lets you centralize, manage and track customer inquiries, incidents and requests. It makes it easier to handle ticket management, process automation, SLA monitoring, self-service and service quality analysis from a single solution.
A support platform can integrate different channels, such as email, phone, chat, chatbot, WhatsApp and the User Portal. This way, requests received through different channels are managed centrally, keeping communications traceable and making support teams’ work easier.
Yes. Customer service software lets you automate tasks such as ticket assignment and categorization, priority changes, notifications, reminders, escalations or actions related to SLA compliance. These automations reduce manual work and help speed up request management.
Good customer service software should offer omnichannel management, ticketing, process automation, SLA monitoring, a User Portal, a knowledge base, artificial intelligence, reports and dashboards. It should also be flexible and secure, and allow processes to be adapted to each organization’s needs.
It’s suitable for companies of different sizes and industries that need to organize and centralize their customer relationships. It’s especially useful when there are several contact channels, different teams or services, a growing volume of requests or a need to monitor response times and service levels.
As many as you need. Each AI Agent will have its own specialization and configuration, and will only be accessible to the users you define.
Customer service software is mainly focused on managing inquiries, incidents and requests from external customers. A Help Desk can be used both for external support and for managing internal services in departments such as IT, Human Resources or Facilities. ServiceTonic supports both scenarios from a single platform.
Yes. ServiceTonic is a scalable platform that can adapt both to organizations that need to structure their support service and to companies with multiple teams, departments, services, customers and service levels. Its configuration lets you expand processes and features as the organization’s needs change.
Yes. ServiceTonic lets you define and monitor different SLAs based on service, request type, priority or other criteria. You can configure calendars, response and resolution times, alerts, escalations and notifications to detect potential breaches and continuously track service levels.
Yes. ServiceTonic’s support team helps companies from the moment the software is implemented. It trains agents so they can work independently, and it answers any questions that come up once the software is fully up and running.
Optimize your customer service
Discover how ServiceTonic® software can optimize your customer service while reducing operational costs and saving time.