Help Desk for IT Departments

Tackle your IT department’s challenges effectively.

Eliminate complexity with AI-powered Help Desk software and deliver fast, organized, and transparent support.

Eliminate complexity with AI-powered Help Desk software and deliver fast, organized, and transparent support.

Discover our solution
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Help Desk for IT Departments

Boost Your IT Team’s Productivity

Improve service quality and user satisfaction.

ServiceTonic provides AI-powered Help Desk software for IT departments, transforming incident management by optimizing efficiency, enhancing the user experience, and reducing costs.

Asset Management

Control your IT assets from a single platform.
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Preventive Maintenance

Plan, automate, and track all maintenance tasks.
Avoid interruptions

ITSM Software

Transform work processes into intuitive workflows and boost efficiency.
Complete ITSM solution

Asset Monitoring

Anticipate potential incidents, minimize risks, and avoid problems.
Keep your assets under control

Artificial Intelligence

Leverage powerful AI features to speed up and improve responses for internal users.
AI Help Desk

Dashboards and Reports

Get real-time insights into the most critical management indicators.
Set up your dashboard

Improve User Satisfaction and Service Quality

Boost your team’s productivity

Provide agile, transparent support that increases team efficiency and raises user satisfaction.

multichannel it

Multichannel

Serve users via email, phone, web portal, chat, WhatsApp, and more—all in one place

SLA Control

SLA Control

Define, monitor, and ensure compliance with service level agreements using real-time alerts and reports.

Self service Software

Self-Service

Enable users to resolve common incidents through a self-service portal with solutions always available.

Implement Our AI-Powered ITSM Software

Rely on the support of our professionals.

Kickoff

Initial Configuration

First Tests

Training

Project Follow-up

Improve the Management of Your IT Service Providers

Enhance Support Management for IT Service Providers with ServiceTonic, optimizing operations and reducing process, time, and operational costs.

Try it Now in the Cloud

Test our AI-powered Help Desk software in the cloud with no commitment.

Simple Migration

Our support team helps you start working with ServiceTonic quickly and without complications.