Reports and Queries on Tickets

Get key data to improve efficiency and customer service.

Achieve efficient management with reports and queries in your Help Desk software

Use reports to analyze the status of your services

The Importance of Reports in Help Desk Software

Reports in Help Desk software are essential for improving performance and service quality. They allow you to identify areas for improvement and optimize support operations.

They identify bottlenecks

They improve the team's productivity

They allow tracking of SLAs

They analyze customer satisfaction

Out of the Box Reports

Schedule the automatic generation of reports and dashboards—either pre-defined by ServiceTonic or customized by you—to obtain key statistics that allow you to measure performance indicators (KPIs) and relevant metrics for your business.

Shareable Metrics

Share relevant metrics with all stakeholders. From team leaders to management, everyone has the information they need.

Automated Scheduling

Schedule and deliver reports as you prefer: daily, weekly, monthly, or on specific dates, without manual intervention.

Custom Reports

Create your own reports by defining your fields, sorting criteria, groupings, variable parameters, and even their automatic scheduling.

Flexible Exporting

Export your reports in multiple professional formats: CSV, Excel (XLSX, PDF), HTML; print or share them with external tools.

Key Features of Reports in ServiceTonic

Make faster and smarter decisions with intelligent, customizable, and personalized reports. Access report information from all contracted modules and turn your data into a competitive advantage.

Custom Reports

Create, automate, and personalize reports adapted to your real operational needs, without technical complications and at minimal cost.

Create custom reports without technical knowledge

Automate the delivery of key information

Get your reports in the desired format

Reports on any module

We teach you without obligation

Predefined Reports

Use the predefined reports in ServiceTonic for the most common queries with their graphs and statistics

Open tickets vs Closed tickets

Times by status

Resolved on first contact

Many more

Scheduled reports

Automate reports, both custom and predefined, and receive them directly via email, using templates designed by ServiceTonic or fully customized by you. Save time and keep your team always informed.

Automate your reports now

Data export

Generate and export your reports in the most commonly used formats — PDF, Excel, CSV, HTML, or XML — to analyze, share, or easily integrate them with other tools. This way, you’ll always have the information where you need it and how you need it.

Export your reports with one click

Custom reports

Create, automate, and customize reports that meet the real needs of your operation—without technical complications and with the highest level of accuracy.

Create tailored reports without technical knowledge

Automate the delivery of key information

Unlock the full potential of your data with SQL queries

Reports on any module

We’ll show it to you with no obligation

Predefined reports

Use ServiceTonic’s predefined reports for the most common queries with their charts and statistics.

Open tickets vs Closed tickets

Times by status

Resolved on first contact

Many more

Scheduled reports

Automate both custom and predefined reports and receive them directly by email, using predesigned templates by ServiceTonic or fully customized by you. Save time and keep your team always informed.

Automate your reports now

Data export

Generate and export your reports in the most common formats —PDF, Excel, CSV, HTML, or XML— to easily analyze, share, or integrate them with other tools. This way, you’ll always have the information where you need it and how you need it.

Export your reports with one click

Why choose ServiceTonic as your Help Desk software?

Designed to grow with your organization

Totally flexible, scalable, and customizable, it is designed to integrate with your processes, grow with your organization, and meet your operational needs precisely.

It easily integrates with your current environment

ServiceTonic easily connects with your existing infrastructure — such as LDAP, Active Directory, Azure AD / Entra ID, email, and more — so you can get started from day one.

A team committed to your success

Our team guides you from implementation to daily use, ensuring you make the most of ServiceTonic’s full potential.

Discover the full potential of custom reports and queries

Request your demo now

Discover the full potential of reports and custom queries

Request your demo with an expert