Help Desk software to manage support and customer service

Gain key insights to boost efficiency and customer service

Optimize incident management, automate repetitive tasks, and improve the customer experience with ServiceTonic — the Help Desk software designed to centralize support across all your business areas in a single, secure and flexible platform.

Help Desk Software

A flexible, secure platform designed to optimize incident, ticket and service management across any department of your organization.

Benefits of a Help Desk solution

A Help Desk solution delivers multiple advantages that optimise support management and internal communication.

  • Centralise tickets, requests and incidents in a single platform
  • Automate repetitive tasks and create approval workflows
  • AI-powered user self-service, trained on knowledge bases, internal URLs and ticket histories across chat, chatbot and the user portal.

  • Performance analytics with dashboards and custom reports.

  • Improve user experience and team productivity
Beneficios software de Help Desk

Key features of our Help Desk software

Ticketing tools

Analytics & insights:

Asset inventory

Process automation

Integrations

HelpDesk Software Features

Power your Help Desk with AI capabilities

ServiceTonic adds AI features that boost productivity and improve the support experience.
AI Agents and Copilot work alongside your teams to deliver faster responses, automated workflows, and smarter decisions.

Enhance your Help Desk with Artificial Intelligence capabilities
AI Agents list

AI Agents

Virtual agents that understand natural-language requests, triage tickets, and resolve common issues without human intervention.

Copilot for human agents

Copilot for human agents

Assistant that suggests replies, generates summaries, and recommends actions based on context.

Continuous learning AI agents

Continuous learning

AI Agents can learn from your Knowledge Base, URLs, files, and ticket history, turning that information into better answers for your users.

Transform your support

Advanced ticket management

Prioritize, assign, and resolve incidents with configurable automation

No-code automation

Create custom workflows, ticket page layouts, and field definitions without development

Flexible integrations

Integrated with corporate email, enterprise systems, WhatsApp, Web Services, and geolocation.

Security and compliance

ISO/IEC 27001-certified so our solutions and services meet security standards.

Help Desk features

Help Desk software for any department

ServiceTonic adapts to internal teams that manage requests and services.

Help Desk software for any department
IT Department

IT Department

With ServiceTonic’s ITSM solution, your IT teams turn processes into efficient workflows.

Help Desk Software for Customer Service

Customer Service

Customer service software designed to streamline ticket management and improve the customer experience.

ESM

ESM

With our ESM software, you can centralize and automate service request management across the company.

Help desk software asset management

Asset Management

Manage your hardware and software assets from a single platform and keep your asset inventory (CMDB) up to date.

Frequently Asked Questions

Answers to your questions about our Help Desk software

Discover ServiceTonic in one minute

A platform that centralizes incident and service-request management, improving support efficiency for internal users and customers.

Ticket management to centralize requests, inquiries, and incidents in one place; process automation to speed up agents’ work; customizable dashboards to monitor team performance in real time; and the ability to create custom reports.

Higher customer satisfaction, increased productivity, and better resource utilization.

Yes. It’s a fully scalable platform that grows with your organization’s needs.

Yes. Our Help Desk software includes a dedicated support team that guides you from day one through setup and onboarding, and stays available to resolve any questions even after your team is fully self-sufficient.

Yes. ServiceTonic is highly configurable with no coding required. We offer ready-to-use templates to start quickly with a standard setup for services such as IT Service Management (ITSM), Customer Service, HR, General Services, or a generic service. From there, each service is fully configurable to match your business requirements, letting you adjust fields, forms, workflows, permissions, content, emails, theme, logo, and more.

Yes. You can start a free 21-day Cloud trial. During the trial you’ll have full functionality, and any configuration you set up will carry over if you decide to continue with ServiceTonic.

Get started now

Discover how ServiceTonic helps you deliver best-in-class service management and support while optimizing operational costs, processes, and time.