Help Desk Software with Customizable Dashboards

Visualize what really matters

Track your service operation in real-time with powerful dashboards tailored to your needs.

Dashboard

Take control of your support with clear visualizations, no coding required.

The Importance of Dashboards in Help Desk Software

Dashboards allow you to monitor, in real time, the key indicators defined by your company within the Help Desk software. From ticket status to SLA compliance, you’ll be able to clearly and centrally visualize your team’s performance and the quality of the service provided.

Help Desk with Customizable Dashboards

Number of open, resolved, and pending tickets

Monitor in real time how many tickets are open, resolved, or pending, so you can act quickly and maintain service quality.

Average resolution time

Find out how long, on average, your team takes to resolve tickets. Assess operational efficiency and identify opportunities to improve your support processes.

SLA compliance rate

Identify deviations in time to make proactive decisions and ensure that the commitments made to your internal or external users are met.

Workload by agent or team

Visualize how the workload is distributed among your agents. This allows you to allocate resources more evenly and avoid bottlenecks in customer support.

Incident trends by period

Analyze the evolution of incident volume over time. Identify weekly, monthly, or seasonal patterns to anticipate demand peaks and plan your support more accurately.

Satisfaction survey results

Measure end-user perception through post-support survey results. This indicator is key to evaluating the quality of the support provided and promoting continuous service improvement.

Enhance support management and experience with configurable dashboards

Rely on configurable dashboards that let you go beyond operational control. Clearly visualize critical information, identify areas for improvement, optimize your team’s resources, and deliver a more agile and proactive support experience.

Total control of the service

Complete service control

Monitor all key Help Desk indicators from a single dashboard. Access the information you need in real time and maintain operational control efficiently.

Adaptable Design

Design tailored to your needs

Create personalized dashboards based on each user’s profile, department, or role. Display only what each team needs to optimize their work.

No technical knowledge required

No technical knowledge required

Set up your dashboards with an intuitive interface—no coding required. Drag, drop, and adjust the view according to your goals.

Informed decision making

Informed decision-making

Identify patterns, trends, and deviations to anticipate potential issues. Improve your response capabilities with clear and actionable data.

Dashboard design

Advanced control panel for dashboards

Define which elements to display, how to organize them, and which key performance indicators (KPIs) to monitor. Design fully customized dashboards to stay in control of what truly matters.

As many dashboards as you need

Create as many dashboards as needed for each service. Decide which information is relevant for each one and enable your technicians to take swift action.

Full control over your dashboard elements

Freely configure the components you want to display on each dashboard: charts, tables, counters, lists, and more.

Customize each dashboard element

Organize the information as you prefer: choose what each user will see, where each component will be placed, and with what dimensions.

Personalice cada Asistente Virtual

Defina mediante prompts el comportamiento de cada Asistente Virtual a efectos del tono, el idioma, la extensión, el formato y otras características de sus respuestas.

Gestione su propio contenido

Dote a cada Asistente Virtual de su propio contenido incluyendo documentación propia de la empresa o URLs de páginas web que el AI Agent indexará.

Acceso limitado

Restrinja el acceso a cada Asistente Virtual a aquellos usuarios que cumplan determinadas condiciones, como role, departamento, ubicación o empresa.

Customize Dashboards
Indicator-based segmentation

Indicator-based segmentation

Analyze your support performance from different angles with flexible segmentation of key indicators.

Visualize the indicators

Visualize the indicators by agent, work teams, or overall service to gain a detailed and accurate view of performance.

Define multiple KPIs

Define multiple KPIs based on criteria such as resolution times, ticket volume, customer satisfaction, or SLA compliance.

Trend charts

Track the evolution of your key indicators over time with dynamic line or bar charts.

Anticipate demand peaks

Identify trends in ticket creation and anticipate future demand peaks based on your service’s historical behavior.

Pattern identification

Analyze the evolution of key indicators such as response times, user satisfaction, or SLA compliance to determine whether service levels are improving or showing signs of decline.

Informed decisions

Dashboards enable you to make informed decisions, prioritize actions, and allocate resources where they are most needed.

Trend Chart
Stacked Chart

Stacked charts

A clear and visual way to understand the total volume of tickets and their distribution based on the fields defined by each manager.

Improvement opportunities

Identify which categories generate the most workload and take action before they impact user support.

Calendar view

View your service tickets by date in a calendar-style chart.

Daily activity visualization

Track how tickets are distributed across the calendar. This information allows you to allocate resources optimally and ensure smooth support during peak periods.

Daily workload monitoring

Track the number of tickets generated each day to quickly adjust your operational planning and maintain an optimal service level at all times.

Calendar View
Ticket Table

Ticket table

View ticket lists in a table format segmented by different criteria:

  • Priority
  • Status
  • Asignation
  • Category

  • SLA compliance

Advanced control panel for dashboards

Define which elements to display, how to organize them, and which key performance indicators (KPIs) you want to monitor. Design fully customized dashboards to stay in control of what truly matters.

Tantos cuadros de mando como necesite

Cree tantos cuadros de mando cómo necesite en cada servicio. Decida qué información es relevante para cada uno de ellos y permita a sus técnicos intervenir rápidamente.

Control total sobre los elementos de su cuadro de mando

Configure con total libertad los componentes que desea mostrar en cada cuadro de mando: gráficas, tablas, contadores, listas y más.

Personalice cada elemento del cuadro de mando

Organice la información como prefiera: elija qué verá cada usuario, dónde se ubicará cada componente y con qué dimensiones.

Customize each Virtual Assistant

Define the behavior of each Virtual Assistant through prompts in terms of tone, language, length, format, and other characteristics of its responses.

Manage your own content

Equip each Virtual Assistant with its own content, including company-specific documentation or web page URLs that the AI Agent will index.

Limited access

Restrict access to each Virtual Assistant to users who meet specific conditions such as role, department, location, or company.

Advanced control panel for dashboards

Segmentation based on indicators

Analyze the performance of your support from different perspectives through flexible segmentation of key indicators.

Define multiple KPIs

Define multiple KPIs based on criteria such as resolution times, ticket volume, customer satisfaction, or SLA compliance.

Visualize the indicators

Visualize indicators by agent, work teams, or overall service to gain a detailed and accurate view of performance.

Segmentation based on indicators

Trend charts

Visualize the evolution of your key indicators over time through dynamic line or bar charts.

Anticipate demand peaks

Identify trends in ticket creation and anticipate future demand peaks based on the historical behavior of the service.

Pattern identification

Analyze the evolution of key indicators—such as response times, user satisfaction, or SLA compliance—to determine whether the service level is improving or showing signs of deterioration.

Informed decisions

Dashboards enable you to make informed decisions, prioritize actions, and allocate resources where they are needed most.

Trend Chart

Stacked charts

A clear and visual way to understand the total ticket volume and its distribution based on the fields defined by each manager.

Opportunities for improvement

Identify which categories generate the greatest workload and take action before they impact user support.

Stacked Chart

Calendar view

View your service tickets by date in a calendar-style chart.

Daily activity visualization

Monitor how tickets are distributed throughout the calendar. This information allows you to allocate resources optimally and ensure smooth support during peak periods.

Daily workload monitoring

Track the number of tickets generated each day to quickly adjust your operational planning and maintain an optimal service level at all times.

Calendar view

Ticket table

View ticket lists in a table format segmented by various criteria:

  • Priority

  • Status

  • Assignment

  • Category

  • SLA compliance

Ticket table

Types of dashboards

With ServiceTonic’s Help Desk software, you can create as many dashboards as you need, fully adapted to your operations and with no programming required.

Problem management

Identify, analyze, and track recurring incidents that turn into problems. Resolve recurring issues permanently and prevent them from reappearing over time.

Reduce recurring incidents

Detect patterns of similar tickets and consolidate them into a centralized problem to address the root cause more efficiently.

Save time and resources

By consolidating multiple tickets into a single problem, your team avoids duplicate work and focuses on long-term, sustainable solutions.

Service Status

Quickly view the performance of the support service by displaying the key indicators each team considers most relevant.

Centralized and real-time view

Monitor the overall service status from a single dashboard, with customized metrics tailored to your team’s priorities.

Indicators tailored to your needs

Configure the dashboard with the most useful KPIs for your operations to ensure you always have what truly matters in view.

CMDB and Assets

Monitor the status of your assets registered in the CMDB in real time. Get a clear view of what assets you have and their current condition.

Identify assets that require action

Quickly identify assets that require action, such as maintenance, inspection, renewal, or decommissioning.

Asset segmentation

Get a segmented view of your assets based on multiple criteria, including type, characteristics, location, and age.

Survey Panel

Get a consolidated view of survey results sent to users after ticket resolution. Measure service perception, identify areas for improvement, and reinforce the most valued aspects.

Reinforce what works well

Identify the aspects of the service most valued by users and extend those best practices across the organization to maintain a high and consistent quality standard.

Identify improvement opportunities

Quickly identify which teams, services, or request types generate lower satisfaction and take action to enhance the user experience.

Problem management

Identify, analyze, and track recurring incidents that escalate into problems. Resolve recurring issues permanently and prevent them from reappearing over time.

Reduce recurring incidents

Detect patterns of similar tickets and convert them into a centralized problem to resolve the root cause more efficiently.

Save time and resources

By consolidating multiple tickets into a single problem, your team avoids duplicate work and focuses on sustainable, long-term solutions.

Service status

Quickly view the performance of the support service by displaying the key indicators each team considers most relevant.

Centralized, real-time view

Monitor the overall service status from a single panel, with customized metrics tailored to your team’s priorities.

Indicators tailored to your needs

Configure the dashboard with the most relevant KPIs for your operations to ensure you always have a clear view of what truly matters.

CMDB and Assets

Monitor in real time the tickets linked to IT assets and detect which ones generate the most incidents.

Identify the assets with the greatest impact

Quickly detect which equipment, applications, or devices generate the most requests to prioritize their review or replacement.

Visualize the relationship between assets and tickets

Understand how CMDB elements relate to service incidents and make informed decisions about their management.

Survey dashboard

Visualize satisfaction survey results and measure how users perceive your service to drive continuous improvement.

Reinforce what works well

Identify the most highly rated aspects of the service by users and extend those best practices across the organization to maintain a high and consistent quality standard.

Identify improvement opportunities

Quickly detect which equipment, services, or request types generate lower satisfaction and take action to enhance the user experience.

More than a Help Desk: a complete solution for your service

Adapted to the way you work, today and tomorrow

ServiceTonic is a fully configurable Help Desk software that grows with your organization and adapts to your processes, regardless of the size or complexity of your service.

Compatible with your current infrastructure

Easily integrate ServiceTonic with your existing systems—such as corporate directories, email, or internal platforms—without disrupting your operations.

Technical support and professional guidance

From implementation to day-to-day operations, our team is by your side to ensure a smooth, effective experience fully tailored to your needs.

Custom dashboards for more informed decisions

Discover how ServiceTonic dashboards will help you take full control of your Help Desk service.

Custom dashboards for smarter decision-making

Discover how ServiceTonic’s dashboards can help you take full control of your Help Desk service.