Have a central repository and relationships of all your assets
Central repository and relationships
The ServiceTonic CMDB (Configuration Management Database) module is essential for effective management of CIs.
Facilitates the creation of relations between the configuration items (CI) and their interactions with the service processes.
Do an Inventory and visualize the configuration items (CI) that are part of a service.
Better manage the lifecycle of configuration items (CI).
Changes in assets
Identify and determine the impact of changes and incidents linked to an asset may have.
Locate critical CIs
Locate critical CIs that have repeated incidents.
Quantification of costs
Quantify the costs derived from the use of configuration items (CI) in the resolution of service requests.
Have greater control over stocks, guarantees, amortizations, preventive maintenance, etc.
Align the configuration items (CI) of the service to the business objectives.
Define integrators to facilitate access to the CI’s details in different sources of truth if you choose a federated CMDB.
How ServiceTonic CMDB Works?
Configuration Management Database (CMDB) is the central repository of all assets involved in managing IT service and it includes different relationships between the assets and relationships between assets and owners/contacts, incidents, problems, or change requests.