Have a central repository and relationships of all your assets

The ServiceTonic CMDB (Configuration Management Database) module is essential for effective management of CIs.

Facilitates the creation of relations between the configuration items (CI) and their interactions with the service processes.

ServiceTonic’s CMDB lets you:

  • Do an Inventory and visualize the configuration items (CI) that are part of a service.
  • Better manage the lifecycle of configuration items (CI).
  • Identify and determine the impact of changes and incidents linked to an asset may have.
  • Locate critical CIs that have repeated incidents.
  • Quantify the costs derived from the use of configuration items (CI) in the resolution of service requests.
  • Have greater control over stocks, guarantees, amortizations, preventive maintenance, etc.
  • Align the configuration items (CI) of the service to the business objectives.
  • Define integrators to facilitate access to the CI’s details in different sources of truth if you choose a federated CMDB.

CMDB View
Customize your Asset Management from Administration
Customize CI Status

How ServiceTonic CMDB Works?

Configuration Management Database (CMDB) is the central repository of all assets involved in managing IT service and it includes different relationships between the assets and relationships between assets and owners/contacts, incidents, problems, or change requests.

Configuration and structure CI Types and Service

Configuration and structure

Customize CIs the way you need them (define types, associate attributes and states, define relationships between them…)

Views on the CMDB

Views on the CMDB

Define the information to display of each CI and the set of associated elements.

Interactive Graphical View

Interactive Graphical View

Graphical representation of the relationships between the different CIs and navigation through an interactive map..

Association of CIs

Association of CIs

Associate CIs with incidents (affected elements), requests (used elements), problem tickets or contacts to indicate a relationship.

Agent Roles

Agent Roles

Define different levels of access depending on the role of the agent to each type of CI and record all actions taken on the CIs (changes of state, modi cations, relationships …), its author and date.

Business rules

Business rules

Apply business rules to CIs such as notification by mail, SMS or visual alerts, even change the values of the attributes automatically.

Importing CIs

Importing CIs

Easily import CIs from CSV files to load in the right classes in the CMDB.

Asset User View

Asset User View

Users are able to see the assets assigned to them from the user portal. One click option to create ticket for any of these listed assets.

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