IT Asset Management and CMDB

Manage your IT Assets to get the maximum visibility and return on your investment

CMDB (Inventory Management)

Service Desk | Help Desk Software | Asset Management

Asset Management using the CMDB

Gain full control over your assets (CIs) and manage their life cycle effectively with ServiceTonic’s CMDB (Configuration Management Data Base). CMDB is a central repository of service assets providing detailed information about each asset and their relationships. The CMDB is a key element for decision making, helping for instance to determine the impact of incidents and changes to take the right decisions.

CMDB

Centralized asset inventory

Central repository and relationships

The ServiceTonic CMDB (Configuration Management Database) module is essential for effective management of CIs.
Facilitates the creation of relations between the configuration items (CI) and their interactions with the service processes.

Inventory

Maintain your asset Inventory always updated

Management

Better manage the lifecycle of configuration items (CI).

Changes in assets

Identify and determine the impact of changes and incidents on an asset.

Locate critical CIs

Locate critical CIs that have repeated incidents.

Quantification of costs

Quantify the costs derived from the use of configuration items (CI) in the resolution of service requests.

Control

Have greater control over stocks, guarantees, amortizations, preventive maintenance, etc.

Optimization

Align the configuration items (CI) of the service to the business objectives.

Integrators

Define integrators to facilitate access to the CI’s details in different sources of truth if you choose a federated CMDB.

How ServiceTonic CMDB Works?

Configuration Management Database (CMDB) is the central repository of all assets involved in managing IT service and it includes different relationships between the assets and relationships between assets and owners/contacts, incidents, problems, or change requests.

Configuration and structure

Customize CIs the way you need them (define types, associate attributes and states, define relationships between them…)

Tipos de CI
crear vistas en la cmdb

Views on the CMDB

Define the information to display of each CI and the set of associated elements.

Views on the CMDB

Define the information to display of each CI and the set of associated elements.

Incidencia ticket

Interactive Graphical View

Graphical representation of the relationships between the different CIs and navigation through an interactive map.

Vista gráfica escaneo ci
Relaciones CMDB

Association of CIs

Associate CIs with:

  • Incidents (affected elements).
  • Requests (used elements).
  • Problem tickets.
  • Contacts to indicate a relationship.

Association of CIs

Associate CIs with:

  • Incidents (affected elements).
  • Requests (used elements).
  • Problem tickets.
  • Contacts to indicate a relationship.
Relaciones entre CMDB

Access levels

Define different levels of access depending on the role of the agent to each type of CI and record all actions taken on the CIs (changes of state, modi cations, relationships…), its author and date

Acceso por rol CMDB
Crear reglas de negocio

Business rules

Apply business rules to CIs such as:

  • Notification by mail
  • SMS or visual alerts
  • Change the values ​​of the attributes automatically.

Business rules

Apply business rules to CIs such as:

  • Notification by mail
  • SMS or visual alerts
  • Change the values ​​of the attributes automatically.
Crear las reglas de negocio

Importing CIs

Easily import CIs from CSV files to load in the right classes in the CMDB.

Importar CI
TIpos de CI

Service Catalog

Service Catalog Product and Services are defined as CIs of the CMDB

Service Catalog

Service Catalog Product and Services are defined as CIs of the CMDB

TIpos CI

Link Tickets to Assets

Create links between tickets (incidents, problems, changes) and CIs to provide a clear view of assets and services affected.

Ticket activo
Portal de usuario

Assets on the User Portal

Users can see their assigned assets and report an incident on an asset by simply clicking on it.

Assets on the User Portal

Users can see their assigned assets and report an incident on an asset by simply clicking on it.