ITSM Software: Enhance IT Service Management

ServiceTonic empowers IT support teams and beyond to deliver outstanding service experiences to both users and customers.

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ITSM Software for Companies

The ITSM Software for All Types of Companies

ServiceTonic transforms your current processes into intuitive and modern workflows, improving efficiency, consistency, and productivity. With this comprehensive ITSM solution, your teams can deliver excellent service to both clients and users. In addition to standardizing processes, ServiceTonic provides valuable insights that allow you to adapt IT management to your business’s real needs, ensuring success today and in the future.

Optimize Processes and Boost Productivity

Automate repetitive tasks and centralize incident management on a single platform. With ServiceTonic’s ITSM software, your team can resolve requests faster and focus on strategic projects that drive business growth.

Adapt the Tool to Improve Efficiency

Customize ServiceTonic’s ITSM software to meet your company’s specific needs. Configure workflows, priorities, and tailored processes, ensuring flexibility and scalability as your business evolves.

Reduce Costs and Improve User Experience

Optimize resources and reduce operational costs by streamlining ticket and request resolution. Enhance the user and customer experience by providing quick and effective responses from a powerful and user-friendly ITSM platform.

IT Management Software (ITSM)

ServiceTonic is IT Management Software (ITSM) that enables IT departments to improve internal management and increase user satisfaction through:

1
The use of a Multichannel Service Desk
2
Process automation
3
Asset inventory management
4
Quick and easy access to KPIs for decision-making

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A Single Solution

One tool that integrates your IT service with other services.

Quick Implementation

Easy deployment and rapid startup.

Stay in Control

Manage the entire operations of service requests.

Exceptional Support Team

Rely on an excellent team of consultants always at your disposal.

Everything Your IT Department Needs

What You’ll Find in Our ITSM Software

Service Desk and Ticket Management for IT Services

Manage IT requests with a Multichannel Service Desk and ticketing system, improving communication and streamlining problem resolution.

User Portal and Self-Service

Empower user autonomy with a Knowledge Base and Service Catalog in the User Portal, freeing agents to focus on higher-value tasks.

Process Automation

Automate processes in your IT department, such as Incident Management, Problem Management, Change Management, Request Management, and SLA management with Business Rules, Workflows, and more.

Inventory and Asset Management

Maintain full control over your asset inventory with CMDB, NetworkTonic (automatic inventory), Preventive Maintenance Management, Reservation Management, and QRTonic (QR code usage).

Access to Information

Quick access to all information collected in open IT service tickets with Dashboards (KPIs), Dynamic Views, and Reports (PDF, Excel, text).

Integration with External Services

Easily integrate with corporate email, LDAP User Directories (Active Directory), Corporate Databases, and other applications via Web Service (REST API).

Quick Implementation and Outstanding Support

A solution with a dedicated support team at your service.

IT Management and Beyond IT

Expand ServiceTonic’s use beyond IT

Customizable IT Management Software

Highly configurable without programming

Discover Our ITSM Software

Optimize and automate all processes in your IT department with our IT Management Software (ITSM). Optimize all types of costs, including operational, process, and time costs.

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