Business rules and Workflows

Use business rules and workflows to automate all processes down to the smallest detail.

Automate all kind of business processes.

Automate all your processes using ServiceTonic business rules and workflows.

  • Establish when to execute business rules: when creating or modifying a ticket, based on a defined criteria and schedule how often it has to be re-executed.
  • Business rules can be applied to any desired ticket, based on selection criteria.
  • Select the actions to be executed by the business rule: Escalation, notification, changing color or a field value among others.
  • Define workflows with different steps and actions to be taken.
  • Define ticket models to manage different ticket subtasks with a chronological order.

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