A Help Desk system to centralize the support of all areas of the health sector.
IT Service Providers
Discover how to optimize processes in IT services with ServiceTonic.
Expand service management to the entire educational community.
Transport and logistics
Discover the true potential of service management in the transport and logistics sector.
Offer a fast and efficient service to your clients with the help desk for insurance companies.
Ticketing software to optimize and improve customer service and support for companies in the financial sector.
Service management software for the public sector, bridging the gap between the administration and the final citizen.
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Ticketing and Help Desk Multichannel
Incident Management Software | User Portal | Customer Survey | Chat | Chatbot | ForumTonic | Mobility | Email Notifications | Email Integration | Time Control
Dashboard | Customer Reports | Customer Survey | Dynamic Views | Knowledge base
Asset management and CMDB | Booking management | Automated Network Inventory | Preventive maintenance | QRTonic
Business rules and workflows | Aligned with ITIL | Service Level Management | Service Catalog | Contract management | Problem management | Agenda / Calendar
Email Servers | LDAP | CTI | Web Services API rest | Remote control | Monitoring apps | Geolocation
Schedule a Live Demo
One of our consultants will show you interactively the main functionalities of ServiceTonic.
Try ServiceTonic on Cloud
Your Help Desk Solution Ready in minutes
Try ServiceTonic on premise
Download and install on Windows or Linux servers
The Network Discovery Tool
Maximum process automation
Optimize your time by automating processes such as ticket distribution, defining custom notification rules, or even changing status values on a ticket.
Business Rules automate the execution of processes and actions in the Service Desk. Define the conditions and actions that need to happen for a specific business requirement.
Route Tickets to the right queue / support team
Define time-triggered automations.
Set up custom notification rules (email and SMS)
Change field values and ticket status based on workflow criteria.
Auto-escalate tickets based on business requirements.
Predefined actions on CMDB’s and CI’s assets
How business rules allow you to streamline processes
Establish when the rules must be executed:
Find out how ServiceTonic® supports you delivering superior service, working efficiently, and having happier customers.