Business Rules automate the execution of processes and actions in the Service Desk.
Define conditions and the actions that need to happen specific to a business requirement, for example:
Define all the business rules you need tailored to the specifications of each service.
Chained business rules: once a rule is applied, another is executed immediately.
Automated actions:Â Set up the actions a business rule has to perform: ticket escalation, notification, visual alert, changing the value of ticket attributes…
Never miss an opportunity to help customers better.