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Considerations for choosing an ITSM tool

Considerations for choosing an ITSM tool

Considerations for choosing an ITSM tool Things to keep in mind while selecting a Service Management tool and the associated processA good Service Management tool is generally considered essential for success in the provision of services in an organization. In this...

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Case Study: Gestió de Serveis Sanitaris

Case Study: Gestió de Serveis Sanitaris

Case Study: Gestió de Serveis Sanitari Case of study implementation helpdesk for ServiceTonic for Serveis Sanitaris Lleida, maintenance, services General, nursing and care to the patientGSS, Gestió de Serveis Sanitaris, is a public Spanish company that provides...

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Automatic integrators

Automatic integrators

Automatic integrators Use automatic integrators to retrieve information from the databaseDefine integrators to retrieve information from an external databaseHow does it work? It is possible to define integrators to retrieve information from an internal or external...

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Accelerate support processes with ticket templates

Accelerate support processes with ticket templates

Accelerate support processes with ticket templates Accelerate your incident resolution and response times to increase customer satisfactionAdd multiple fields to categorize and save your tickets betterCategorize your tickets Forms in ServiceTonic let you add multiple...

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Time Interval Selection Filters

Time Interval Selection Filters

Time Interval Selection Filters ServiceTonic Features PreviewServiceTonic adds new filtering capabilities in queries through new selection criteria by intervals or time ranges.The new time filters The new time criteria are applicable to: List of Tickets Business Rules...

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