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What is ISO 27001?
ISO 27001 is an international standard for information security[...]
ITSM vs ESM Differences
The difference between ITSM and ESM lies in their[...]
7 benefits that ESM brings to your business
ESM (Enterprise Service Management) is a strategic approach that[...]
Benefits of IT Help Desk software
The IT department of any company, regardless of sector[...]
Help Desk FAQs
Implementing help desk software is one of the best[...]
WhatsApp integration with Help Desk software
Integrating instant messaging tools like WhatsApp with Help Desk[...]
Azure AD integration with ServiceTonic
Azure Active Directory (Azure AD) is Microsoft’s cloud-based identity[...]
Aboca places its trust in ServiceTonic
Aboca Spain implements ServiceTonic as a Customer Service solution. The[...]
Digital Transformation in a company
How to implement digital transformation in a company[...]
What is a service request?
A service request in the IT area consists[...]
Cámara de Comercio de Madrid
La Cámara de Madrid implements ServiceTonic's solution La Cámara de[...]
Process automation
Process automation in companies accelerated during 2020 as[...]
Digital transformation
The digital transformation and digitization of companies is[...]
ServiceTonic’s chatbot: Tonic
Chatbots are becoming increasingly important in the strategy[...]
The collaborative tool: ForumTonic
Presentation of the ServiceTonic collaborative tool: ForumTonic ServiceTonic[...]
New ServiceTonic version released V9
Premiere at ServiceTonic Presenting V9, our most collaborative version.[...]
The importance of teams in a help desk
ServiceTonic’s Help Desk team concept There are some[...]
QR codes and custom URL
Using this tool is simple: it consists of printing[...]
Geolocation of assets and tickets
ServiceTonic allows companies to locate, within the application itself[...]
Customization in your Help Desk software
In help desk software, a configurable dashboard allows you[...]