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Customer service: key to a lasting experience
Customer service is more than just resolving user issues[...]
The 10 best practices in IT ticket management
IT ticket management does not just depend on having[...]
ISO 27001 Annex A
ISO/IEC 27001:2022 is an internationally recognised standard for the[...]
What is ISO 27001?
ISO 27001 is an international standard for information security[...]
ITSM vs ESM Differences
The difference between ITSM and ESM lies in their[...]
7 benefits that ESM brings to your business
ESM (Enterprise Service Management) is a strategic approach that[...]
Benefits of IT Help Desk software
The IT department of any company, regardless of sector[...]
Help Desk FAQs
Implementing help desk software is one of the best[...]
WhatsApp integration with Help Desk software
Integrating instant messaging tools like WhatsApp with Help Desk[...]
Azure AD integration with ServiceTonic
Azure Active Directory (Azure AD) is Microsoft’s cloud-based identity[...]
Multilingual Service Desk
A quality service desk must be multilingual to adapt[...]
Aboca places its trust in ServiceTonic
Aboca Spain implements ServiceTonic as a Customer Service solution. The[...]
Digital Transformation in a company
How to implement digital transformation in a company[...]
What is a service request?
A service request in the IT area consists[...]
Cámara de Comercio de Madrid
La Cámara de Madrid implements ServiceTonic's solution La Cámara de[...]
Process automation
Process automation in companies accelerated during 2020 as[...]
Digital transformation
The digital transformation and digitization of companies is[...]
ServiceTonic’s chatbot: Tonic
Chatbots are becoming increasingly important in the strategy[...]
The collaborative tool: ForumTonic
Presentation of the ServiceTonic collaborative tool: ForumTonic ServiceTonic[...]
New ServiceTonic version released V9
Premiere at ServiceTonic Presenting V9, our most collaborative version.[...]