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ICEX selects ServiceTonic to participate in the WEB SUMMIT 2015
ICEX Spain Exports and Investments, organizes the Spanish participation in[...]
Challenges and Risks of Incident Management
Expanding the previous post on Incident Management with ITIL v3[...]
4 benefits of Live Chat support
Increase customer satisfaction with an on-line live chat support[...]
Multichannel and Multilevel Customer Service
Give the same exact information to every customer, regardless of[...]
4 tips to improve productivity and efficiency at work
Maintaining a happy work environment with motivated and satisfied employees[...]
SLAs: More than a service level agreement
Make your Service Your Competitive Advantage The concept of SLAs,[...]
7 benefits that ESM brings to your business
ESM (Enterprise Service Management) is a strategic approach[...]
Good and bad strategies to improve the work environment
Discover some tricks to improve the quality of your work[...]
A picture? – Surveys that work
Through surveys, our clients tell us how they see us[...]
What is an SLA (Service Level Agreement)?
What is an SLA (Service Level Agreement)? A[...]
The best way to sort support tickets
Examples of how to sort incidents usefully The best way[...]
Dashboards for a complete picture
Case study of how to balance work among your agents[...]
The journey of an incident ticket
Solving incidents is like a trip… A journey has a[...]
What is an API? Definition and examples
Definition and examples of the API concept. API[...]
Why automate business processes?
Benefits of service automation Do you still think that automation[...]
Warning! What to do if we breach an SLA
What to do if we breach an SLA[...]
The 5 stars of an excellent Help Desk
Key features of good customer care software like ServiceTonic[...]
How to benefit from the right Service and Support KPI
Learn about the most important Service Desk and Support KPIs[...]
Empower your Users and Employees with a Self Service Portal
Make Customer Service great again with Self Service We all[...]
Knowledge Base: the value of knowledge sharing
Enable better and faster decision making When we learn something[...]