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Fixed and Concurrent Licenses
Many software vendors license their applications by number[...]
SPOC- Single Point of Contact
One of the most current and trending concept in the[...]
ITIL v3. Incident Management
Definition of Incident Management and objectives What is[...]
ServiceTonic receives the PinkVERIFY certification
ServiceTonic obtains IVER® certification from PinkVERIFY ServiceTonic obtains the PinkVERIFY[...]
Access to the user portal from the mobile
In ServiceTonic we join the webapps as it could not[...]
Dynamic contact lists Module
Integrates easily dynamic contact lists ServiceTonic with one[...]
10 benefits of using a Service Catalog in IT Management
The use of a Service Catalog helps IT departments reduce[...]
What is ITIL? Concepts and Principles
ITIL is a framework that offers a series of[...]
Cloud or installed?
Pros and cons of each of the models[...]
ServiceTonic Case Study: Allianz colseguros
Service Tonic Case Study: Allianz colseguros Allianz Colseguros, a company[...]
Elecnor relies on ServiceTonic to automate “Llega800”
Elecnor, through its managing entity "Llega800" will be responsible for[...]
8. ITIL Continual Service Improvement
Change is the only constant in life." -[...]
ICEX selects ServiceTonic to participate in the WEB SUMMIT 2015
ICEX Spain Exports and Investments, organizes the Spanish participation in[...]
Challenges and Risks of Incident Management
Expanding the previous post on Incident Management with ITIL v3[...]
4 benefits of Live Chat support
Increase customer satisfaction with an on-line live chat support[...]
Multichannel and Multilevel Customer Service
Give the same exact information to every customer, regardless of[...]
4 tips to improve productivity and efficiency at work
Maintaining a happy work environment with motivated and satisfied employees[...]
SLAs: More than a service level agreement
Make your Service Your Competitive Advantage The concept of SLAs,[...]
Good and bad strategies to improve the work environment
Discover some tricks to improve the quality of your work[...]
A picture? – Surveys that work
Through surveys, our clients tell us how they see us[...]