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Process automation
Process automation in companies accelerated during 2020 as[...]
Digital transformation
The digital transformation and digitization of companies is[...]
TIP: Predefined titles and descriptions
Create predefinde titles and descriptions and manage your tickets[...]
ServiceTonic’s chatbot: Tonic
Chatbots are becoming increasingly important in the strategy[...]
Set up Contact List
Learn how to set up your contact list[...]
Add Tickets in ServiceTonic
Learn how to create new tickets from the[...]
First Steps: Add new states
How to add new states to the ServiceTonic[...]
The collaborative tool: ForumTonic
Presentation of the ServiceTonic collaborative tool: ForumTonic ServiceTonic[...]
New ServiceTonic version released V9
Premiere at ServiceTonic Presenting V9, our most collaborative version.[...]
The importance of teams in a help desk
ServiceTonic’s Help Desk team concept There are some[...]
QR codes and custom URL
Using this tool is simple: it consists of printing[...]
Geolocation of assets and tickets
ServiceTonic allows companies to locate, within the application itself[...]
Fixed and Concurrent Licenses
Many software vendors license their applications by number[...]
SPOC- Single Point of Contact
One of the most current and trending concept in the[...]
ITIL v3. Incident Management
Definition of Incident Management and objectives What is[...]
ServiceTonic receives the PinkVERIFY certification
ServiceTonic obtains IVER® certification from PinkVERIFY ServiceTonic obtains the PinkVERIFY[...]
Access to the user portal from the mobile
In ServiceTonic we join the webapps as it could not[...]
Dynamic contact lists Module
Integrates easily dynamic contact lists ServiceTonic with one[...]
10 benefits of using a Service Catalog in IT Management
The use of a Service Catalog helps IT departments reduce[...]
What is ITIL? Concepts and Principles
ITIL is a framework that offers a series of[...]