Aboca Spain implements ServiceTonic as a Customer Service solution.

The pharmaceutical company is a leader in therapeutic innovation based on natural molecular complexes, being a global benchmark in natural gluten-free drugs.

Aboca has relied on ServiceTonic to improve the flow of information between all departments involved in Customer Service, as well as providing real-time view of the status of the service that allows its managers to have maximum control over operations and have the appropriate information for decision making.

In just a few weeks our help desk software has gone into production fully configured according to Aboca’s requirements and also integrating external suppliers and the sales network into the Customer Service processes to ensure comprehensive management of everything related to the customer.

We are convinced that ServiceTonic will contribute to improving the experience of all its customers and will help Aboca work in a much more efficient way.