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      IT Service Management (ITSM)

      customer service servicetonic

      Customer Service

      asset amangement with servicetonic

      Asset Management

      ESM with servicetonic

      Enterprise Service Management (ESM)
  • Industries

    • Healthcare

      A Help Desk system to centralize the support of all areas of the health sector.

      IT Service Providers

      Discover how to optimize processes in IT services with ServiceTonic.

      Schools

      Expand service management to the entire educational community.

      Transport and logistics

      Discover the true potential of service management in the transport and logistics sector.

      Insurance Companies

      Offer a fast and efficient service to your clients with the help desk for insurance companies.

      Financial Services

      Ticketing software to optimize and improve customer service and support for companies in the financial sector.

      Public Sector

      Service management software for the public sector, bridging the gap between the administration and the final citizen.

      Contact-us

      Your questions and comments are important to us.

  • Features
    • ticketing and help desk

      Ticketing and Help Desk Multichannel

      Incident Management Software | User Portal | Customer Survey | Chat | Chatbot | ForumTonic | Mobility | Ticket Notifications | Email Integration | Time Control

      Reporting

      Reporting

      Dashboard | Customer Reports | Customer Survey | Dynamic Views | Knowledge base

      Inventory assets

      Asset Inventory

      Asset management and CMDB | Booking management | Automated Network Inventory | Preventive maintenance | QRTonic

      Automation

      Process Automation

      Business rules and workflows | Aligned with ITIL | Service Level Management | Service Catalog | Contract management | Problem management | Agenda / Calendar

      Integration

      Integration

      Email Servers | LDAP | CTI | Web Services API rest | Remote control | Monitoring apps | Geolocation

      Inteligencia Artificial

      ServiceTonic’s AI

      AI Agents | Copilot

      Request a Guided Demo

      We will show you the main features of ServiceTonic.

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  • frequent questions about help desk
    Help Desk FAQs

    Help Desk FAQs

Help Desk FAQs

2026-05-08T10:57:16+02:00
Help Desk FAQs2026-05-08T10:57:16+02:00
  • TIP: Predefined titles and descriptions

    TIP: Predefined titles and descriptions

TIP: Predefined titles and descriptions

2025-09-02T12:40:19+02:00
TIP: Predefined titles and descriptions2025-09-02T12:40:19+02:00
  • set-up-contact-list-servicetonic
    Set up Contact List

    Set up Contact List

Set up Contact List

2025-09-02T13:56:14+02:00
Set up Contact List2025-09-02T13:56:14+02:00
  • add-tickets-in-servicetonic
    Add Tickets in ServiceTonic

    Add Tickets in ServiceTonic

Add Tickets in ServiceTonic

2025-09-02T14:06:42+02:00
Add Tickets in ServiceTonic2025-09-02T14:06:42+02:00
  • First Steps: Add new states

    First Steps: Add new states

First Steps: Add new states

2025-09-02T14:12:47+02:00
First Steps: Add new states2025-09-02T14:12:47+02:00
  • The collaborative tool: ForumTonic

    The collaborative tool: ForumTonic

The collaborative tool: ForumTonic

2025-09-02T14:14:43+02:00
The collaborative tool: ForumTonic2025-09-02T14:14:43+02:00
  • The importance of teams in a help desk

    The importance of teams in a help desk

The importance of teams in a help desk

2025-09-02T14:26:00+02:00
The importance of teams in a help desk2025-09-02T14:26:00+02:00
  • QR codes and custom URL

    QR codes and custom URL

QR codes and custom URL

2026-05-18T12:19:50+02:00
QR codes and custom URL2026-05-18T12:19:50+02:00
  • Geolocation of assets and tickets

    Geolocation of assets and tickets

Geolocation of assets and tickets

2026-05-18T13:06:41+02:00
Geolocation of assets and tickets2026-05-18T13:06:41+02:00
  • Warning! What to do if we breach an SLA

    Warning! What to do if we breach an SLA

Warning! What to do if we breach an SLA

2026-01-09T09:36:30+01:00
Warning! What to do if we breach an SLA2026-01-09T09:36:30+01:00
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HELP DESK SOFTWARE
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CONTACT
BARCELONA

Aragó 383, 6º

08013 Barcelona

Tel:+34 93 242 03 50

MADRID

Paseo de las Delicias  30, 2º

28045 Madrid

Tel:+34 91 112 67 20

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