List and group your tickets in an easy way
Service Desk | Ticketing Tool | Dynamic Views
Dynamic views to quickly filter and access tickets
Create dynamic views to filter tickets and quickly access them. ServiceTonic offers the possibility to create as many views as required, selecting its fields, criteria and how they are sorted.
Large range of customization
Dynamic ticket lists with the business parameters you need
Multiple configuration options: Fields, Filters, Ordinations, Visibility, Advanced filters, massive actions, color configuration, export to files.
Easy definition of your views with your own parameters (fields, criteria, order)
Apply filters in real time by columns or by advanced filters
Export the content to Excel, PDF, CSV, and XML
Define your own Dynamic Views
Create as many Dynamic Views as required
Configure your parameters
- Fields Select the columns you want in each view
- Filters Each column automatically becomes a filter
- Ordinations Create a default order and reorder at any time
- Visibility Select between different visibility levels (Personal, Equipment and Service)
- Advanced filters Create filters even for fields that are not in the columns
- Massive actions Select more than one ticket and execute massive actions like closing the tickets
- Color settings Assign colors to ticket types, priorities or states for more effective visualization
- Export to files Direct export to Excel, PDF, CSV and XLM
- Sharing Share dynamic views with other agents facilitating collaboration
Find out how ServiceTonic® supports you delivering superior service, working efficiently, and having happier customers.